{"info":{"_postman_id":"03593e3f-5e15-4f85-b44c-59de1b364ef7","name":"AgentGO! API","schema":"https://schema.getpostman.com/json/collection/v2.0.0/collection.json","toc":[],"description":"","owner":"8094731","collectionId":"03593e3f-5e15-4f85-b44c-59de1b364ef7","publishedId":"UVJcmwo1","public":true,"customColor":{"top-bar":"FFFFFF","right-sidebar":"303030","highlight":"07DB7C"},"publishDate":"2025-03-28T12:57:24.000Z"},"item":[{"name":"Setup","item":[{"name":"Environment setup","event":[{"listen":"prerequest","script":{"id":"5c272a7f-7ef1-4e76-ae86-5cfd63af80b2","exec":["// Set the target utility\r","// Utility-ID Camuzzi: 1\r","// Utility-ID Metrogas: 2\r","// Utility-ID Edesa: 3\r","// Utility-ID Ejesa: 4\r","// Utility-ID Edes: 7\r","// Utility-ID Edelap: 9\r","// Utility-ID Eden: 10\r","// Utility-ID Edea: 13\r","// Utility-ID Edenor: 19\r","// Utility-ID Gasco Chile: 21\r","pm.environment.set(\"utilityexternalid\", \"9\");\r","\r","// Set the target environment. This is currently set to development\r","// Local http://localhost:5000\r","// Development: https://chatbot-api-dev.widergydev.com\r","// Stage: https://chatbot-api-stage.widergydev.com\r","// QA-EV: https://chatbot-api-qa-ev.widergydev.com\r","// Production: https://chatbot-api.widergy.com\r","pm.environment.set(\"base-chatbot-api-url\", \"https://chatbot-api-qa-ev.widergydev.com\");\r","pm.environment.set(\"chatbot-api-token\", \"Bearer eyJhbGciOiJSUzI1NiIsInR5cCIgOiAiSldUIiwia2lkIiA6ICJheERlTmdWUnhpMGpoSWZUaE56VEdWQUFYem5jaTkzbTg0YVJBTzA1N3VJIn0.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.Wn43NcAEM643ZfGHjLshshyFa9aQz3AS0_qHwQHnasuUACT99XrdsDczaCx13k0ydvq5GgUiLEB42R3B5WCHzS0pMD7Wl2lIjTaXlykSnCgsmFozaXsejQnlTygJl1XxBVpexjAVNVln3s2n33ffluSmGjHxZLr_1pLuhrWQX0ZDwti8Ha1QfHe3Tr9lwBdmvJfFt31gHHdRvJS_TvgQyErXv4dIqFN8embg9bS8QrSBMMMio_9pMMJjGAPHXQdG0xFA8M99fjS1OJdU0qiwNaJCC5gOCUN6ElefaDdCwPcLnXWmKXcN3tWxf3b1hDL3RMgKEXZaXxyc2yLtF-zHEQ\")\r","\r","// automatically detected if exists in array. stage config.\r","const chatbotData = [\r"," {\r"," id: \"1\",\r"," code: \"57ts1tb6\"\r"," },\r"," {\r"," id: \"3\",\r"," code: \"H32WbTlf\",\r"," sampleAccount: \"1000014\",\r"," apiKey: \"2CN7MRBMZ1T1Q8MPY1FF7EGQVBMOPMU6\",\r"," apiSecret: \"#FDc92H8p=Ljt5EJ&RcBiXnK@EZgzxU:(4PSfmknr'lVt~t*`@'rEayt4~Kh\"\r"," },\r","].find(({id}) => id === pm.environment.get(\"utilityexternalid\")) || {};\r","pm.environment.set(\"chatbot-code\", chatbotData.code);\r","pm.environment.set(\"sample-account\", chatbotData.sampleAccount || \"259107301\");\r","pm.environment.set(\"api-key\", chatbotData.apiKey);\r","pm.environment.set(\"api-secret\", chatbotData.apiSecret);"],"type":"text/javascript"}}],"id":"49bb53d4-c748-4e4b-a2e3-89367c0c67a5","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://postman-echo.com/get","description":"

Setup your utility environment for all further requests in the Pre-request script.

\n

You should only need to run this one time as these values will be stored in your Postman environment.

\n","urlObject":{"protocol":"https","path":["get"],"host":["postman-echo","com"],"query":[],"variable":[]}},"response":[],"_postman_id":"49bb53d4-c748-4e4b-a2e3-89367c0c67a5"}],"id":"aa6d05b8-c27d-4ebf-a65a-001b24a61a08","event":[{"listen":"prerequest","script":{"id":"02dcfd8a-9ddc-4b24-b45c-19d237840b10","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"f74c102d-3696-4ac5-8f23-59424bbbc1a0","type":"text/javascript","exec":[""]}}],"_postman_id":"aa6d05b8-c27d-4ebf-a65a-001b24a61a08","description":""},{"name":"Realtime","item":[{"name":"User observation","item":[{"name":"List observations","id":"8d2c3cfd-1520-452c-9772-3ae04b404034","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"utilityexternalid","value":"{{utilityexternalid}}","type":"text"},{"key":"Authorization","value":"{{chatbot-api-token}}","type":"text"}],"url":"{{base-chatbot-api-url}}/api/v1/realtime/user/observations?conversation_key=camuzzi-institucional:web:HvIAYV59EceGD49JfMJqWJ-j","urlObject":{"path":["api","v1","realtime","user","observations"],"host":["{{base-chatbot-api-url}}"],"query":[{"key":"conversation_key","value":"camuzzi-institucional:web:HvIAYV59EceGD49JfMJqWJ-j"}],"variable":[]}},"response":[{"id":"f38d98cf-2438-41c9-b2f0-6b023586ef7d","name":"200 OK","originalRequest":{"method":"GET","header":[{"key":"utilityexternalid","value":"{{utilityexternalid}}","type":"text"},{"key":"Authorization","value":"{{chatbot-api-token}}","type":"text"}],"url":{"raw":"{{base-chatbot-api-url}}/api/v1/realtime/user/observations?conversation_key=camuzzi-institucional:web:HvIAYV59EceGD49JfMJqWJ-j","host":["{{base-chatbot-api-url}}"],"path":["api","v1","realtime","user","observations"],"query":[{"key":"conversation_key","value":"camuzzi-institucional:web:HvIAYV59EceGD49JfMJqWJ-j"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Access-Control-Allow-Methods","value":"GET,HEAD,OPTIONS,POST,PUT,DELETE,PATCH"},{"key":"Access-Control-Allow-Headers","value":"Origin, X-Requested-With, Content-Type, Accept, Access-Control-Request-Method, Access-Control-Request-Headers, Authorization, chatbotname, chatbotcode, filename, usersay, utilityid, utility-id, channel, utilityexternalid, applicationcode"},{"key":"Content-Type","value":"application/json; 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Este servicio se utilizará para obtener el listado de métricas de los agentes en el período actual.

\n
\n

Response 200

\n

La respuesta será un array de agentes. Cada uno contiene:

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Este servicio se utilizará para obtener el listado de métricas de los agentes en el período actual.

\n
\n

Response 200

\n

La respuesta será un objeto con las métricas.

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Completalas y entregalas. - Luego de un análisis de factibilidad, entregaremos el plano del anteproyecto de extensión de red. Esta operación de transferencia se realiza de acuerdo a lo establecido en la Ley 24.076, mediante la cual se incorpora la obra de extensión de la red al patrimonio de las compañías para su mantenimiento y explotación, por razones de seguridad pública y en resguardo de la normal y eficiente prestación del servicio. Además, de esta manera se exime al usuario de todo tipo de responsabilidad por daños y perjuicios que pudiera ocasionar la obra a terceros sobre esta extensión. - En caso de aceptación, deberás elegir una empresa contratista de la lista que se entrega con el proyecto - La empresa contratista seleccionada deberá solicitar la habilitación municipal correspondiente y, una vez finalizada la obra, la inspección final de Camuzzi. 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-\\tEscritura o boleto de compra venta con firmas certificadas o contrato de locación.

-\\tDNI o similar.

- Poder legalizado del firmante, si no fuera el titular de la cuenta.

- En caso de que como futuro usuario tengas categoría Comercial, deberás presentar además formulario actualizado de inscripción en AFIP, IIBB y CUIT.

Además, deberás abonar las diferentes tasas definidas por el ENARGAS, cuando correspondiera. Si queres conocer las tasas, ingresa a http://www.camuzzigas.com/tarifas-vigentes \\\"\"\n },\n \"type\": \"text\"\n },\n \"available\": true,\n \"createAt\": \"2020-08-27T21:29:03.000Z\",\n \"lastUpdate\": \"2020-08-27T21:29:03.000Z\",\n \"lastModifiedBy\": \"admin\",\n \"_id\": \"5f5a722751f1a78f3074a276\",\n \"code\": \"SHORTCUT_CAMUZZI_INSTITUCIONAL_011\",\n \"name\": \"Colocación medidor\",\n \"order\": 15,\n \"application_client_id\": {\n \"_id\": \"5ba3bbaa66fee2e8130b2f33\",\n \"code\": \"57ts1tb6\"\n },\n \"__v\": 0\n },\n {\n \"message\": {\n \"typeText\": {\n \"format\": \"markdown\",\n \"locale\": \"es-es\",\n \"messageData\": \"Para realizar el trámite de baja de servicio de manera fácil y rápida de forma online, ingresando a nuestra Oficina Virtual ingresando a https://oficinavirtual.camuzzigas.com.ar, en la opción Trámites; o descargando la app mobile Camuzzi Gas. Recordá que deberás ser el titular del servicio y abonar la deuda existente.\"\n },\n \"type\": \"text\"\n },\n \"available\": true,\n \"createAt\": \"2020-08-27T21:29:03.000Z\",\n \"lastUpdate\": \"2020-08-27T21:29:03.000Z\",\n \"lastModifiedBy\": \"admin\",\n \"_id\": \"5f5a722751f1a78f3074a278\",\n \"code\": \"SHORTCUT_CAMUZZI_INSTITUCIONAL_013\",\n \"name\": \"Baja de Suministro\",\n \"order\": 25,\n \"application_client_id\": {\n \"_id\": \"5ba3bbaa66fee2e8130b2f33\",\n \"code\": \"57ts1tb6\"\n },\n \"__v\": 0\n },\n {\n \"message\": {\n \"typeText\": {\n \"format\": \"markdown\",\n \"locale\": \"es-es\",\n \"messageData\": \"Podés realizar el cambio de titularidad de manera fácil y rápida de forma online, ingresando a la Oficina Virtual (https://oficinavirtual.camuzzigas.com.ar/) o descargando la app mobile Camuzzi Gas\"\n },\n \"type\": \"text\"\n },\n \"available\": true,\n \"createAt\": \"2020-08-27T21:29:03.000Z\",\n \"lastUpdate\": \"2020-08-27T21:29:03.000Z\",\n \"lastModifiedBy\": \"admin\",\n \"_id\": \"5f5a722751f1a78f3074a279\",\n \"code\": \"SHORTCUT_CAMUZZI_INSTITUCIONAL_014\",\n \"name\": \"Cambio de titularidad\",\n \"order\": 30,\n \"application_client_id\": {\n \"_id\": \"5ba3bbaa66fee2e8130b2f33\",\n \"code\": \"57ts1tb6\"\n },\n \"__v\": 0\n },\n {\n \"message\": {\n \"typeText\": {\n \"format\": \"markdown\",\n \"locale\": \"es-es\",\n \"messageData\": \"\\\"Si te cortaron el gas por deuda, podés consultar y descargar tus facturas ingresando a nuestra Oficina Virtual, https://oficinavirtual.camuzzigas.com.ar, descargando la app en tu celular desde el store de aplicaciones, o bien sin necesidad de registrarte, ver y pagar tus facturas aquí https://oficinavirtual.camuzzigas.com.ar/#/busqueda-suministro. Tarjetas habilitadas: Visa, Cabal, MasterCard y Tarjeta Naranja.

Otros medios de pago presenciales:

- Pago Fácil

- Provincia Net

- Rapipago/ GIRE

-Rapipago

- Ripsa

- Cobro Express

Tené en cuenta que, si el medidor fue retirado, la reconexión del servicio la tiene que solicitar el titular o apoderado legal, con DNI, a través de este medio. Corresponderá abonar o diferir la tasa correspondiente de reconexión definida por el ENARGAS (http://www.camuzzigas.com/tarifas-vigentes)\\\"\"\n },\n \"type\": \"text\"\n },\n \"available\": true,\n \"createAt\": \"2020-08-27T21:29:03.000Z\",\n \"lastUpdate\": \"2020-08-27T21:29:03.000Z\",\n \"lastModifiedBy\": \"admin\",\n \"_id\": \"5f5a722751f1a78f3074a27a\",\n \"name\": \"Corte de suministro por deuda\",\n \"code\": \"SHORTCUT_CAMUZZI_INSTITUCIONAL_015\",\n \"order\": 35,\n \"application_client_id\": {\n \"_id\": \"5ba3bbaa66fee2e8130b2f33\",\n \"code\": \"57ts1tb6\"\n },\n \"__v\": 0\n },\n {\n \"message\": {\n \"typeText\": {\n \"format\": \"markdown\",\n \"locale\": \"es-es\",\n \"messageData\": \"Te solicito tu número de DNI (enviar número tipeado/escrito, sin puntos)\"\n },\n \"type\": \"text\"\n },\n \"available\": true,\n \"createAt\": \"2020-08-27T21:29:03.000Z\",\n \"lastUpdate\": \"2020-08-27T21:29:03.000Z\",\n \"lastModifiedBy\": \"admin\",\n \"_id\": \"5f5a722751f1a78f3074a27c\",\n \"name\": \"Pedido DNI\",\n \"code\": \"SHORTCUT_CAMUZZI_INSTITUCIONAL_017\",\n \"order\": 45,\n \"application_client_id\": {\n \"_id\": \"5ba3bbaa66fee2e8130b2f33\",\n \"code\": \"57ts1tb6\"\n },\n \"__v\": 0\n },\n {\n \"message\": {\n \"typeText\": {\n \"format\": \"markdown\",\n \"locale\": \"es-es\",\n \"messageData\": \"Te solicito tu número de cuenta, el mismo consta de 17 dígitos (enviar sin puntos, barras ni guiones)\"\n },\n \"type\": \"text\"\n },\n \"available\": true,\n \"createAt\": \"2020-08-27T21:29:03.000Z\",\n \"lastUpdate\": \"2020-08-27T21:29:03.000Z\",\n \"lastModifiedBy\": \"admin\",\n \"_id\": \"5f5a722751f1a78f3074a27d\",\n \"code\": \"SHORTCUT_CAMUZZI_INSTITUCIONAL_018\",\n \"name\": \"Pedido cuenta\",\n \"order\": 50,\n \"application_client_id\": {\n \"_id\": \"5ba3bbaa66fee2e8130b2f33\",\n \"code\": \"57ts1tb6\"\n },\n \"__v\": 0\n },\n {\n \"message\": {\n \"typeText\": {\n \"format\": \"markdown\",\n \"locale\": \"es-es\",\n \"messageData\": \"El contrato de alquiler debe cumplir los siguientes requisitos para ser enviado: debe estar completo (todas las hojas), vigente en fecha (desde y hasta), firmado por ambas partes (locador y locatario, certificado ante Escribano con firma y sello del Martillero).\"\n },\n \"type\": \"text\"\n },\n \"available\": true,\n \"createAt\": \"2020-08-27T21:29:03.000Z\",\n \"lastUpdate\": \"2020-08-27T21:29:03.000Z\",\n \"lastModifiedBy\": \"admin\",\n \"_id\": \"5f5a722751f1a78f3074a27e\",\n \"code\": \"SHORTCUT_CAMUZZI_INSTITUCIONAL_019\",\n \"name\": \"Acreditación propiedad Alquiler\",\n \"order\": 55,\n \"application_client_id\": {\n \"_id\": \"5ba3bbaa66fee2e8130b2f33\",\n \"code\": \"57ts1tb6\"\n },\n \"__v\": 0\n },\n {\n \"message\": {\n \"typeText\": {\n \"format\": \"markdown\",\n \"locale\": \"es-es\",\n \"messageData\": \"Si es propietario deberá enviarnos la copia de la ESCRITURA O BOLETO DE COMPRA-VENTA de la siguiente manera: completa, certificada ante escribano e impuesto de arba.\"\n },\n \"type\": \"text\"\n },\n \"available\": true,\n \"createAt\": \"2020-08-27T21:29:03.000Z\",\n \"lastUpdate\": \"2020-08-27T21:29:03.000Z\",\n \"lastModifiedBy\": \"admin\",\n \"_id\": \"5f5a722751f1a78f3074a27f\",\n \"name\": \"Acreditación propiedad Propietario\",\n \"code\": \"SHORTCUT_CAMUZZI_INSTITUCIONAL_020\",\n \"order\": 60,\n \"application_client_id\": {\n \"_id\": \"5ba3bbaa66fee2e8130b2f33\",\n \"code\": \"57ts1tb6\"\n },\n \"__v\": 0\n },\n {\n \"message\": {\n \"typeText\": {\n \"format\": \"markdown\",\n \"locale\": \"es-es\",\n \"messageData\": \"¿Nos podrás aportar algún dato sobre el titular anterior del servicio (Nro de cuenta, nombre y apellido o DNI)?\"\n },\n \"type\": \"text\"\n },\n \"available\": true,\n \"createAt\": \"2020-08-27T21:29:03.000Z\",\n \"lastUpdate\": \"2020-08-27T21:29:03.000Z\",\n \"lastModifiedBy\": \"admin\",\n \"_id\": \"5f5a722751f1a78f3074a280\",\n \"code\": \"SHORTCUT_CAMUZZI_INSTITUCIONAL_021\",\n \"name\": \"Consulta por titular anterior\",\n \"order\": 65,\n \"application_client_id\": {\n \"_id\": \"5ba3bbaa66fee2e8130b2f33\",\n \"code\": \"57ts1tb6\"\n },\n \"__v\": 0\n },\n {\n \"message\": {\n \"typeText\": {\n \"format\": \"markdown\",\n \"locale\": \"es-es\",\n \"messageData\": \"\\\"Te recordamos que a través de la Oficina Virtual (https://oficinavirtual.camuzzigas.com.ar/) podrás realizar trámites y visualizar información sobre tu suministro, tales como: -Conocer el estado, ver o descargar facturas, abonar facturas y cuotas de planes de pago, cambio de titularidad, adhesión a débito automático, entre otros. \\\"\"\n },\n \"type\": \"text\"\n },\n \"available\": true,\n \"createAt\": \"2020-08-27T21:29:03.000Z\",\n \"lastUpdate\": \"2020-08-27T21:29:03.000Z\",\n \"lastModifiedBy\": \"admin\",\n \"_id\": \"5f5a722751f1a78f3074a281\",\n \"code\": \"SHORTCUT_CAMUZZI_INSTITUCIONAL_022\",\n \"name\": \"Oficina Virtual\",\n \"order\": 70,\n \"application_client_id\": {\n \"_id\": \"5ba3bbaa66fee2e8130b2f33\",\n \"code\": \"57ts1tb6\"\n },\n \"__v\": 0\n },\n {\n \"message\": {\n \"typeText\": {\n \"format\": \"markdown\",\n \"locale\": \"es-es\",\n \"messageData\": \"¿Estás en línea?\"\n },\n \"type\": \"text\"\n },\n \"available\": true,\n \"createAt\": \"2020-08-27T21:29:03.000Z\",\n \"lastUpdate\": \"2020-08-27T21:29:03.000Z\",\n \"lastModifiedBy\": \"admin\",\n \"_id\": \"5f5a722751f1a78f3074a282\",\n \"name\": \"Sin respuesta\",\n \"code\": \"SHORTCUT_CAMUZZI_INSTITUCIONAL_023\",\n \"order\": 75,\n \"application_client_id\": {\n \"_id\": \"5ba3bbaa66fee2e8130b2f33\",\n \"code\": \"57ts1tb6\"\n },\n \"__v\": 0\n },\n {\n \"message\": {\n \"typeText\": {\n \"format\": \"markdown\",\n \"locale\": \"es-es\",\n \"messageData\": \"\\\"Comunícate con nuestros teléfonos de emergencias:

Si sos cliente de Camuzzi Gas Pampeana:

0810-666-0810/ 0800-666-0810

Si sos cliente de Camuzzi Gas Sur:

0810-999-0810/ 0800-999-0810

Nuestras líneas de atención de emergencias atienden las 24hs los 365 días del año.\\\"\"\n },\n \"type\": \"text\"\n },\n \"available\": true,\n \"createAt\": \"2020-08-27T21:29:03.000Z\",\n \"lastUpdate\": \"2020-08-27T21:29:03.000Z\",\n \"lastModifiedBy\": \"admin\",\n \"_id\": \"5f5a722751f1a78f3074a283\",\n \"code\": \"SHORTCUT_CAMUZZI_INSTITUCIONAL_024\",\n \"name\": \"Teléfono Emergencias\",\n \"order\": 80,\n \"application_client_id\": {\n \"_id\": \"5ba3bbaa66fee2e8130b2f33\",\n \"code\": \"57ts1tb6\"\n },\n \"__v\": 0\n },\n {\n \"message\": {\n \"typeText\": {\n \"format\": \"markdown\",\n \"locale\": \"es-es\",\n \"messageData\": \"0810 555 3698 (de lunes a viernes 8 a 18 hs)\"\n },\n \"type\": \"text\"\n },\n \"available\": true,\n \"createAt\": \"2020-08-27T21:29:03.000Z\",\n \"lastUpdate\": \"2020-08-27T21:29:03.000Z\",\n \"lastModifiedBy\": \"admin\",\n \"_id\": \"5f5a722751f1a78f3074a284\",\n \"name\": \"Teléfono consultas y reclamos\",\n \"code\": \"SHORTCUT_CAMUZZI_INSTITUCIONAL_025\",\n \"order\": 85,\n \"application_client_id\": {\n \"_id\": \"5ba3bbaa66fee2e8130b2f33\",\n \"code\": \"57ts1tb6\"\n },\n \"__v\": 0\n },\n {\n \"message\": {\n \"typeText\": {\n \"format\": \"markdown\",\n \"locale\": \"es-es\",\n \"messageData\": \"Podemos seguir dialongando con respeto, ¿te parece? ¿En qué puedo ayudarte?\"\n },\n \"type\": \"text\"\n },\n \"available\": true,\n \"createAt\": \"2020-08-27T21:29:03.000Z\",\n \"lastUpdate\": \"2020-08-27T21:29:03.000Z\",\n \"lastModifiedBy\": \"admin\",\n \"_id\": \"5f5a722751f1a78f3074a285\",\n \"code\": \"SHORTCUT_CAMUZZI_INSTITUCIONAL_026\",\n \"name\": \"Insulto\",\n \"order\": 90,\n \"application_client_id\": {\n \"_id\": \"5ba3bbaa66fee2e8130b2f33\",\n \"code\": \"57ts1tb6\"\n },\n \"__v\": 0\n },\n {\n \"message\": {\n \"typeText\": {\n \"format\": \"markdown\",\n \"locale\": \"es-es\",\n \"messageData\": \"Podés consultar y descargar tus facturas ingresando a nuestra Oficina Virtual, https://oficinavirtual.camuzzigas.com.ar, descargando la app en tu celular desde el store de aplicaciones, o bien sin necesidad de registrarte, ver y pagar tus facturas aquí https://oficinavirtual.camuzzigas.com.ar/#/busqueda-suministro. Recordá que no es necesario tener la boleta para abonarla, lo podés hacer en cualquier medio de pago habilitado solamente con tu número de cuenta.\"\n },\n \"type\": \"text\"\n },\n \"available\": true,\n \"createAt\": \"2020-08-27T21:29:03.000Z\",\n \"lastUpdate\": \"2020-08-27T21:29:03.000Z\",\n \"lastModifiedBy\": \"admin\",\n \"_id\": \"5f5a722751f1a78f3074a286\",\n \"code\": \"SHORTCUT_CAMUZZI_INSTITUCIONAL_027\",\n \"name\": \"Reclamo de factura física\",\n \"order\": 95,\n \"application_client_id\": {\n \"_id\": \"5ba3bbaa66fee2e8130b2f33\",\n \"code\": \"57ts1tb6\"\n },\n \"__v\": 0\n },\n {\n \"message\": {\n \"typeText\": {\n \"format\": \"markdown\",\n \"locale\": \"es-es\",\n \"messageData\": \"Si querés adherir tu factura al débito automático podés hacerlo fácilmente a través de nuestra Oficina Virtual ingresando a https://oficinavirtual.camuzzigas.com.ar, o descargando la app mobile Camuzzi Gas, sección Trámites, dentro de la opción \\\"Débito Automático\\\". Sino también: - Con tarjeta de crédito VISA: comunicándote al 011- 4379-7700 - Con tarjeta de crédito MASTERCARD: comunicándote al 0810-999-5700\"\n },\n \"type\": \"text\"\n },\n \"available\": true,\n \"createAt\": \"2020-08-27T21:29:03.000Z\",\n \"lastUpdate\": \"2020-08-27T21:29:03.000Z\",\n \"lastModifiedBy\": \"admin\",\n \"_id\": \"5f5a722751f1a78f3074a287\",\n \"code\": \"SHORTCUT_CAMUZZI_INSTITUCIONAL_028\",\n \"name\": \"Adhesión a débito o crédito\",\n \"order\": 100,\n \"application_client_id\": {\n \"_id\": \"5ba3bbaa66fee2e8130b2f33\",\n \"code\": \"57ts1tb6\"\n },\n \"__v\": 0\n },\n {\n \"message\": {\n \"typeText\": {\n \"format\": \"markdown\",\n \"locale\": \"es-es\",\n \"messageData\": \"Si querés dar de baja el débito automático podés hacerlo fácilmente a través de nuestra Oficina Virtual ingresando a https://oficinavirtual.camuzzigas.com.ar, o descargando la app mobile Camuzzi Gas, sección Trámites, dentro de la opción \\\"Débito Automático\\\". Recordá que es requisito necesario ser titular de la cuenta o ser la persona que dio de alta el servicio de Débito Automático. Sino también: - Con tarjeta de crédito VISA: comunicándote al 011- 4379-7700 - Con tarjeta de crédito MASTERCARD: comunicándote al 0810-999-5700\"\n },\n \"type\": \"text\"\n },\n \"available\": true,\n \"createAt\": \"2020-08-27T21:29:03.000Z\",\n \"lastUpdate\": \"2020-08-27T21:29:03.000Z\",\n \"lastModifiedBy\": \"admin\",\n \"_id\": \"5f5a722751f1a78f3074a288\",\n \"name\": \"Baja débito automático\",\n \"code\": \"SHORTCUT_CAMUZZI_INSTITUCIONAL_029\",\n \"order\": 105,\n \"application_client_id\": {\n \"_id\": \"5ba3bbaa66fee2e8130b2f33\",\n \"code\": \"57ts1tb6\"\n },\n \"__v\": 0\n },\n {\n \"message\": {\n \"typeText\": {\n \"format\": \"markdown\",\n \"locale\": \"es-es\",\n \"messageData\": \"Si necesitás un libre deuda, registrándote en la Oficina Virtual (https://oficinavirtual.camuzzigas.com.ar/) con el número de cuenta del suministro, en el resumen de cuenta podrás consultar tu saldo al día de la fecha. En caso de que no tengas ninguna deuda, la leyenda mostrada será \\\"El presente suministro No registra deuda\\\". 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Si queres saber más o solicitarla podes hacer click [acá](https://www.anses.gob.ar/tarifa-social).\"\n },\n \"type\": \"text\"\n },\n \"available\": true,\n \"createAt\": \"2020-08-27T21:29:03.000Z\",\n \"lastUpdate\": \"2020-08-27T21:29:03.000Z\",\n \"lastModifiedBy\": \"admin\",\n \"_id\": \"5f5a722751f1a78f3074a28b\",\n \"code\": \"SHORTCUT_CAMUZZI_INSTITUCIONAL_032\",\n \"name\": \"Tarifa social\",\n \"order\": 120,\n \"application_client_id\": {\n \"_id\": \"5ba3bbaa66fee2e8130b2f33\",\n \"code\": \"57ts1tb6\"\n },\n \"__v\": 0\n },\n {\n \"message\": {\n \"typeText\": {\n \"format\": \"markdown\",\n \"locale\": \"es-es\",\n \"messageData\": \"Para conocer las tarifas vigentes ingresa a http://www.camuzzigas.com.ar/tarifas-vigentes\"\n },\n \"type\": \"text\"\n },\n \"available\": true,\n \"createAt\": \"2020-08-27T21:29:03.000Z\",\n \"lastUpdate\": \"2020-08-27T21:29:03.000Z\",\n \"lastModifiedBy\": \"admin\",\n \"_id\": \"5f5a722751f1a78f3074a28c\",\n \"name\": \"Consultar tarifas vigentes\",\n \"code\": \"SHORTCUT_CAMUZZI_INSTITUCIONAL_033\",\n \"order\": 125,\n \"application_client_id\": {\n \"_id\": \"5ba3bbaa66fee2e8130b2f33\",\n \"code\": \"57ts1tb6\"\n },\n \"__v\": 0\n },\n {\n \"message\": {\n \"typeText\": {\n \"format\": \"markdown\",\n \"locale\": \"es-es\",\n \"messageData\": \"Para acceder al detalle de tu factura y entender los cargos facturados regístrate en Oficina Virtual: https://oficinavirtual.camuzzigas.com.ar\"\n },\n \"type\": \"text\"\n },\n \"available\": true,\n \"createAt\": \"2020-08-27T21:29:03.000Z\",\n \"lastUpdate\": \"2020-08-27T21:29:03.000Z\",\n \"lastModifiedBy\": \"admin\",\n \"_id\": \"5f5a722751f1a78f3074a28d\",\n \"name\": \"No entiendo la factura\",\n \"code\": \"SHORTCUT_CAMUZZI_INSTITUCIONAL_035\",\n \"order\": 130,\n \"application_client_id\": {\n \"_id\": \"5ba3bbaa66fee2e8130b2f33\",\n \"code\": \"57ts1tb6\"\n },\n \"__v\": 0\n },\n {\n \"message\": {\n \"typeText\": {\n \"format\": \"markdown\",\n \"locale\": \"es-es\",\n \"messageData\": \"Podés consultar y descargar tus facturas ingresando a nuestra Oficina Virtual, https://oficinavirtual.camuzzigas.com.ar, descargando la app en tu celular desde el store de aplicaciones, o bien sin necesidad de registrarte, ver y pagar tus facturas aquí https://oficinavirtual.camuzzigas.com.ar/#/busqueda-suministro.

Tarjetas habilitadas: Visa, Cabal, MasterCard y Tarjeta Naranja.

Como otros medios electrónicos, a través de Red Link, PagoMisCuentas, Red Banelco, Visa, MasterCard y Mercado Pago.

Por pago presencial:

- Pago Fácil

- Provincia Net

- Rapipago/GIRE-Rapipago

- Ripsa

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Por favor, Intenta mas tarde.\"\n }\n },\n \"step\": 25.2\n },\n {\n \"id\": \"65d946a3790f24e1faf28bba\",\n \"action\": \"step_25.3\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"type\": \"text\",\n \"actualStep\": 25.3,\n \"typeText\": {\n \"messageData\": \"Podés ingresar un reclamo técnico por inconvenientes en el servicio, por baja tensión u oscilaciones, comunicándote las 24 hs del día a nuestro Centro de Atención Telefónica al 0800-777-33372.\"\n }\n },\n \"step\": 25.3\n },\n {\n \"id\": \"65d946a3790f24e1faf28bbd\",\n \"action\": \"step_25.3\",\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"type\": \"text\",\n \"actualStep\": 25.3,\n \"typeText\": {\n \"messageData\": \"¡Gracias por comunicarte con nosotros! 😃\"\n }\n },\n \"step\": 25.3\n },\n {\n \"id\": \"65d946a3790f24e1faf28bc0\",\n \"action\": \"step_26\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 26,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"🔎 ¡ Ya revisé la información que me diste!\\n👉 Tus vecinos también nos informaron lo mismo y nuestro Centro Operativo ya está *evaluando la interrupción del servicio en la red eléctrica de tu zona.* Se lo derivamos al equipo técnico en calle 👷🏻🚚, que trabajará para solucionar tu problema lo antes posible.\\n*¿Querés hacer un reclamo igual?*\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n },\n \"step\": 26\n },\n {\n \"id\": \"65d946a3790f24e1faf28bc3\",\n \"action\": \"step_27\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 27,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"🔎 ¡ Ya revisé la información que me diste!\\n**El servicio se encuentra interrumpido en tu barrio por una obra de mejora y mantenimiento de la red eléctrica.**\\n📌 Seguinos en nuestras redes sociales, donde actualizamos información del estado de nuestro servicio e informamos diariamente por interrupciones de nuestro plan de obras.\\n🔗 www.facebook.com/edesasalta \\n🔗 www.instagram.com/edesasalta/ \\n🔗 Edesa (@edesasalta) en X\\n**¿Querés realizar un reclamo?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n },\n \"step\": 27\n },\n {\n \"id\": \"65d946a3790f24e1faf28bc6\",\n \"action\": \"step_28\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"type\": \"survey\",\n \"actualStep\": 28,\n \"typeSurvey\": {\n \"surveyType\": \"url\",\n \"url\": \"\",\n \"text\": \"Te invitamos a responder una breve encuesta de satisfacción 😀👉: <[[surveyURL]]>\",\n \"query_params\": {\n \"form_id\": \"372\",\n \"event_type\": \"survey\"\n },\n \"encoded_params\": {\n \"motivo\": \"negocio.usuario.reclamo_tecnico\",\n \"id_contacto\": \"{{values.accountId}}\",\n \"canal\": \"web\"\n }\n }\n },\n \"step\": 28\n },\n {\n \"id\": \"65d946a3790f24e1faf28bc9\",\n \"action\": \"step_28\",\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 28,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n },\n \"step\": 28\n },\n {\n \"id\": \"65d946a3790f24e1faf28bcc\",\n \"action\": \"step_29\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 29,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"🔎 ¡ Ya revisé la información que me diste!\\n👉 El servicio se encuentra interrumpido porque *tenemos una falla en la red eléctrica*. Nuestro Centro Operativo derivó la zona afectada al equipo técnico en calle para solucionar el problema lo antes posible.👷🏻🚚\\n**¿Querés hacer un reclamo igual?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n },\n \"step\": 29\n },\n {\n \"id\": \"65d946a3790f24e1faf28bcf\",\n \"action\": \"step_30\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 30,\n \"typeText\": {\n \"messageData\": \"Por favor, a continuación ingresá un email que sirva como contacto.\"\n }\n },\n \"step\": 30\n },\n {\n \"id\": \"65d946a3790f24e1faf28bd2\",\n \"action\": \"step_32\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 32,\n \"typeText\": {\n \"messageData\": \"😥 Tu suministro se encuentra *suspendido por falta de pago*. Pagá ahora, y generaremos automáticamente la rehabilitación.\"\n },\n \"show_url_preview\": true\n },\n \"step\": 32\n },\n {\n \"id\": \"65d946a3790f24e1faf28bd5\",\n \"action\": \"step_32\",\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 32,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n },\n \"step\": 32\n },\n {\n \"id\": \"65d946a3790f24e1faf28bd8\",\n \"action\": \"step_33\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 33,\n \"typeText\": {\n \"messageData\": \"Tu suministro se encuentra dado de baja- Ingresá a la opción ALTA para gestionar tu pedido.\"\n },\n \"showUrlPreview\": false\n },\n \"step\": 33\n },\n {\n \"id\": \"65d946a3790f24e1faf28bdb\",\n \"action\": \"step_33\",\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 33,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n },\n \"step\": 33\n },\n {\n \"id\": \"65d946a3790f24e1faf28bde\",\n \"action\": \"step_34\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 34,\n \"typeText\": {\n \"messageData\": \"Tu suministro fue dado de baja por impago. Por favor, comunicate al 08109993336 o acercate a la sucursal más cercana  \"\n },\n \"show_url_preview\": true\n },\n \"step\": 34\n },\n {\n \"id\": \"65d946a3790f24e1faf28be1\",\n \"action\": \"step_35\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"actualStep\": 35,\n \"type\": \"text\",\n \"typeText\": {\n \"messageData\": \"⚠ Tu suministro tiene generada una orden de suspensión por falta de pago. Regularizá tu cuenta, escribí *PAGAR* para realizar el pago. ¡Es fácil! Unos minutos después de realizar el pago vas a poder hacer un reclamo técnico.\"\n },\n \"show_url_preview\": true\n },\n \"step\": 35\n },\n {\n \"id\": \"65d946a3790f24e1faf28be4\",\n \"action\": \"step_35\",\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 35,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n },\n \"step\": 35\n },\n {\n \"id\": \"65d946a3790f24e1faf28be7\",\n \"action\": \"step_36\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"actualStep\": 36,\n \"type\": \"text\",\n \"typeText\": {\n \"messageData\": \"⚠ Tu suministro tiene generada una orden de suspensión por falta de pago. Regularizá tu cuenta, escribí *PAGAR* para realizar el pago. ¡Es fácil! 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Contactate a para conocer los motivos\"\n }\n },\n \"step\": 37\n },\n {\n \"id\": \"65d946a3790f24e1faf28bf3\",\n \"action\": \"step_37\",\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 37,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n },\n \"step\": 37\n },\n {\n \"id\": \"65d946a3790f24e1faf28bf6\",\n \"action\": \"step_38\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 38,\n \"typeText\": {\n \"messageData\": \"Tu suministro aún no se encuentra activo. Contactate a para conocer los motivos.\"\n }\n },\n \"step\": 38\n },\n {\n \"id\": \"65d946a3790f24e1faf28bf9\",\n \"action\": \"step_38\",\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 38,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n },\n \"step\": 38\n },\n {\n \"id\": \"63c16ac8a6bbebf65954bb88\",\n \"action\": \"negocio.usuario.reclamo_tecnico\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"intentId\": \"250b8a19-46c7-4caf-abec-9b20f1f56134\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"image\",\n \"actualStep\": 18,\n \"typeImage\": {\n \"extension\": \"PNG\",\n \"text\": \"🔎Para ayudarte, necesito que ingreses el NIS.\",\n \"url\": \"https://utilitygo-agent-data-stage.s3.amazonaws.com/H32WbTlf/assets/nis_location_edesa.png\"\n },\n \"transactionMemory\": {\n \"type\": \"interactive\",\n \"actualStep\": 19,\n \"requiredKeys\": [\n \"accountId\",\n \"address\"\n ],\n \"typeText\": \"\",\n \"valuesKeys\": [\n \"accountId\",\n \"address\"\n ],\n \"typeInteractive\": {\n \"messageInteractiveType\": \"REPLY_BUTTON\",\n \"body\": {\n \"text\": \"¿Querés consultar por el servicio Nis: {{accountId}} en la dirección {{address}}?\"\n },\n \"replyButtonAction\": {\n \"buttons\": [\n {\n \"reply\": {\n \"title\": \"SI\",\n \"payload\": \"1\"\n }\n },\n {\n \"reply\": {\n \"title\": \"NO\",\n \"payload\": \"2\"\n }\n }\n ]\n },\n \"alternativeText\": \"¿Querés consultar por el servicio Nis: {{accountId}} en la dirección {{address}}?\\n\\n*1.* Sí\\n*2.* No\\n\"\n }\n }\n },\n \"step\": 18\n },\n {\n \"id\": \"63c16ac8a6bbebf65954bb9f\",\n \"action\": \"step_37\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 37,\n \"typeText\": {\n \"messageData\": \"Tu suministro aún no se encuentra activo. Contactate a tramitescomerciales@edesa.com.ar para conocer los motivos\"\n }\n },\n \"step\": 37\n },\n {\n \"id\": \"63c16ac8a6bbebf65954bb8e\",\n \"action\": \"step_24\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 24,\n \"typeText\": {\n \"messageData\": \"Por favor, a continuación ingresá un email que sirva como contacto.\"\n }\n },\n \"step\": 24\n },\n {\n \"id\": \"63c16ac8a6bbebf65954bb8a\",\n \"action\": \"step_18.3\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"bd\",\n \"type\": \"text\",\n \"actualStep\": 18.3,\n \"typeText\": {\n \"messageData\": \"Lo sentimos, hubo un problema y no pudimos recuperar la información del suministro.\\n\\nEl proceso de reclamo técnico se ha suspendido. Por favor, Intenta mas tarde.\"\n }\n },\n \"step\": 18.3\n },\n {\n \"id\": \"63c16ac8a6bbebf65954bb9c\",\n \"action\": \"step_36\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"bd\",\n \"actualStep\": 36,\n \"type\": \"text\",\n \"typeText\": {\n \"messageData\": \"⚠ Tu suministro tiene generada una orden de suspensión por falta de pago. Regularizá tu cuenta, escribí *PAGAR* para realizar el pago. ¡Es fácil! Unos minutos después de realizar el pago vas a poder hacer un reclamo técnico.\"\n },\n \"show_url_preview\": true\n },\n \"step\": 36\n },\n {\n \"id\": \"63c16ac8a6bbebf65954bb9b\",\n \"action\": \"step_35\",\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"interactive\",\n \"actualStep\": 35,\n \"typeText\": \"\",\n \"typeInteractive\": {\n \"messageInteractiveType\": \"REPLY_BUTTON\",\n \"body\": {\n \"text\": \"*¿Tenés otra consulta?*\"\n },\n \"replyButtonAction\": {\n \"buttons\": [\n {\n \"reply\": {\n \"title\": \"SI\",\n \"payload\": \"1\"\n }\n },\n {\n \"reply\": {\n \"title\": \"NO\",\n \"payload\": \"2\"\n }\n }\n ]\n },\n \"alternativeText\": \"*¿Tenés otra consulta?*\\n*1.* Sí\\n*2.* No\"\n }\n },\n \"step\": 35\n },\n {\n \"id\": \"63c16ac8a6bbebf65954bb8c\",\n \"action\": \"step_23\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 23,\n \"typeText\": {\n \"messageData\": \"*¿Revisaste si la llave térmica y el disyuntor están bajas?*\\n🔌No te olvides que estos elementos ayudan a proteger tu circuito eléctrico de sobrecargas o cortocircuitos y cuidan la vida de las personas, y puede suceder que, ante una falla, se activen cortando la luz en tu domicilio. *Si está baja, solo tenes que subirla, porque es una falla interna.*\"\n }\n },\n \"step\": 23\n },\n {\n \"id\": \"63c16ac8a6bbebf65954bb96\",\n \"action\": \"step_30\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 30,\n \"typeText\": {\n \"messageData\": \"Por favor, a continuación ingresá un email que sirva como contacto.\"\n }\n },\n \"step\": 30\n },\n {\n \"id\": \"63c16ac8a6bbebf65954bb8d\",\n \"action\": \"step_23\",\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 23,\n \"typeText\": {\n \"messageData\": \"Ahora, *¿Podrías decirme qué tipo de problema tenes?*\\nSelecciona el motivo:\\n*1.* Corte de Luz\\n*2.* Reclamo con luz\\nCancelar, si tu falla es interna.\"\n }\n },\n \"step\": 23\n },\n {\n \"id\": \"63c16ac8a6bbebf65954bb90\",\n \"action\": \"step_25.2\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"bd\",\n \"type\": \"text\",\n \"actualStep\": 25.2,\n \"typeText\": {\n \"messageData\": \"Lo sentimos, hubo un problema y no pudimos generar el reclamo.\\n\\nPor favor, Intenta mas tarde.\"\n }\n },\n \"step\": 25.2\n },\n {\n \"id\": \"63c16ac8a6bbebf65954bb94\",\n \"action\": \"step_28\",\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"interactive\",\n \"actualStep\": 28,\n \"typeText\": \"\",\n \"typeInteractive\": {\n \"messageInteractiveType\": \"REPLY_BUTTON\",\n \"body\": {\n \"text\": \"*¿Tenés otra consulta?*\"\n },\n \"replyButtonAction\": {\n \"buttons\": [\n {\n \"reply\": {\n \"title\": \"SI\",\n \"payload\": \"1\"\n }\n },\n {\n \"reply\": {\n \"title\": \"NO\",\n \"payload\": \"2\"\n }\n }\n ]\n },\n \"alternativeText\": \"*¿Tenés otra consulta?*\\n*1.* Sí\\n*2.* No\"\n }\n },\n \"step\": 28\n },\n {\n \"id\": \"63c16ac8a6bbebf65954bb95\",\n \"action\": \"step_29\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"interactive\",\n \"actualStep\": 29,\n \"typeText\": \"\",\n \"typeInteractive\": {\n \"messageInteractiveType\": \"REPLY_BUTTON\",\n \"body\": {\n \"text\": \"🔎 ¡ Ya revisé la información que me diste!\\n👉 El servicio se encuentra interrumpido porque *tenemos una falla en la red eléctrica*. Nuestro Centro Operativo derivó la zona afectada al equipo técnico en calle para solucionar el problema lo antes posible.👷🏻🚚\\n*¿Querés hacer un reclamo igual?*\"\n },\n \"replyButtonAction\": {\n \"buttons\": [\n {\n \"reply\": {\n \"title\": \"SI\",\n \"payload\": \"1\"\n }\n },\n {\n \"reply\": {\n \"title\": \"NO\",\n \"payload\": \"2\"\n }\n }\n ]\n },\n \"alternativeText\": \"Detectamos que el servicio en tu zona se encuentra interrumpido por una falla en la red. Estamos trabajando para resolverlo con prioridad. ¿Querés realizar un reclamo?\\n\\n*1.* Sí.\\n*2.* No.\"\n }\n },\n \"step\": 29\n },\n {\n \"id\": \"63c16ac8a6bbebf65954bb98\",\n \"action\": \"step_33\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 33,\n \"typeText\": {\n \"messageData\": \"Tu suministro se encuentra dado de baja- Ingresá a la opción ALTA para gestionar tu pedido.\"\n },\n \"showUrlPreview\": false\n },\n \"step\": 33\n },\n {\n \"id\": \"63c16ac8a6bbebf65954bb89\",\n \"action\": \"step_18.2\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"bd\",\n \"actualStep\": 18.2,\n \"type\": \"text\",\n \"typeText\": {\n \"messageData\": \"Revisá el NIS que ingresaste, parece ser incorrecto. Intentá nuevamente o escribí cancelar para volver al menú principal, buscá el NIS en la opción \\\"Consulta de NIS\\\"\"\n }\n },\n \"step\": 18.2\n },\n {\n \"id\": \"63c16ac8a6bbebf65954bb8f\",\n \"action\": \"step_25.1\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 25.1,\n \"typeText\": {\n \"messageData\": \"📲Tu reclamo se registró con el número de seguimiento {{values.claimExternalID}}.\\nEn los próximos minutos nuestro Centro Operativo procesará tu caso, y lo derivará a un equipo técnico en la calle para solucionar tu problema lo antes posible. 👷🏻🚚\\n📌 Seguinos en nuestras redes sociales, donde actualizamos información del estado de nuestro servicio e informamos diariamente por interrupciones de nuestro plan de obras.\\n🔗 www.facebook.com/edesasalta \\n🔗 www.instagram.com/edesasalta/ \\n🔗 Edesa (@edesasalta) en X\"\n },\n \"show_url_preview\": true\n },\n \"step\": 25.1\n },\n {\n \"id\": \"63c16ac8a6bbebf65954bb91\",\n \"action\": \"step_26\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"interactive\",\n \"actualStep\": 26,\n \"typeText\": \"\",\n \"typeInteractive\": {\n \"messageInteractiveType\": \"REPLY_BUTTON\",\n \"body\": {\n \"text\": \"🔎 ¡ Ya revisé la información que me diste!\\n👉 Tus vecinos también nos informaron lo mismo y nuestro Centro Operativo ya está *evaluando la interrupción del servicio en la red eléctrica de tu zona.* Se lo derivamos al equipo técnico en calle 👷🏻🚚, que trabajará para solucionar tu problema lo antes posible.\\n*¿Querés hacer un reclamo igual?*\"\n },\n \"replyButtonAction\": {\n \"buttons\": [\n {\n \"reply\": {\n \"title\": \"SI\",\n \"payload\": \"1\"\n }\n },\n {\n \"reply\": {\n \"title\": \"NO\",\n \"payload\": \"2\"\n }\n }\n ]\n },\n \"alternativeText\": \"Estamos evaluando una falla que afecta la red eléctrica en la zona de tu domicilio. ¿Querés realizar un reclamo?\\n\\n*1.* Sí.\\n*2.* No.\"\n }\n },\n \"step\": 26\n },\n {\n \"id\": \"63c16ac8a6bbebf65954bb97\",\n \"action\": \"step_32\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 32,\n \"typeText\": {\n \"messageData\": \"😥 Tu suministro se encuentra *suspendido por falta de pago*. Pagá ahora, y generaremos automáticamente la rehabilitación.\"\n },\n \"show_url_preview\": true\n },\n \"step\": 32\n },\n {\n \"id\": \"63c16ac8a6bbebf65954bb9a\",\n \"action\": \"step_35\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"bd\",\n \"actualStep\": 35,\n \"type\": \"text\",\n \"typeText\": {\n \"messageData\": \"⚠ Tu suministro tiene generada una orden de suspensión por falta de pago. Regularizá tu cuenta, escribí *PAGAR* para realizar el pago. ¡Es fácil! Unos minutos después de realizar el pago vas a poder hacer un reclamo técnico.\"\n },\n \"show_url_preview\": true\n },\n \"step\": 35\n },\n {\n \"id\": \"63c16ac8a6bbebf65954bb99\",\n \"action\": \"step_34\",\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 34,\n \"typeText\": {\n \"messageData\": \"Tu suministro fue dado de baja por impago. 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Intentá nuevamente, o escribí Cancelar para conocer tu NIS.\"\n },\n \"cancelOptions\": \"CANCELAR,CANCEL,SALIR,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND\",\n \"cancelMessage\": {\n \"whatsapp\": \"Escribí Consulta de NIS.\",\n \"web\": \"Escribí Consulta de NIS.\"\n },\n \"then\": [\n {\n \"step\": 18.1,\n \"isAutoForward\": true,\n \"when\": {}\n }\n ],\n \"duration\": {\n \"minutes\": 45\n },\n \"setValues\": {\n \"checkNis_result\": null\n },\n \"id\": \"63c16ac9602b5dc433edbdc1\"\n },\n {\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 35,\n \"duration\": {\n \"minutes\": 45\n },\n \"then\": [\n {\n \"externalAction\": \"negocio.usuario.menu\",\n \"when\": {\n \"nextAction\": \"menu\"\n }\n },\n {\n \"finish\": true,\n \"when\": {}\n }\n ],\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"cancelMessage\": {\n \"whatsapp\": \"¡Gracias por comunicarte con nosotros! 😃\",\n \"web\": \"¡Gracias por comunicarte con nosotros! 😃\"\n },\n \"cancelOptions\": \"NO,CANCELAR,CANCEL,SALIR,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND,2,N,NO,DOS,OPCION DOS,OPCION 2,OPCIÓN DOS\",\n \"errorMessage\": {\n \"whatsapp\": \"Las opciones posibles son 1 ó 2, intente nuevamente\",\n \"web\": \"Las opciones posibles son 1 ó 2, intente nuevamente\"\n },\n \"fieldId\": \"nextAction\",\n \"isFinalOn\": {\n \"whatsapp\": false,\n \"web\": false\n },\n \"listOptions\": {\n \"menu\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"OK\",\n \"VERDADERO\",\n \"CORRECTO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ]\n },\n \"maxTries\": 3,\n \"id\": \"63c16ac9602b5dc433edbdce\"\n },\n {\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 18.1,\n \"services\": [\n \"checkNis\"\n ],\n \"maxTries\": 3,\n \"errorMessage\": {\n \"whatsapp\": \"Los datos ingresados son erróneos ❌. Intentá nuevamente, o escribí Cancelar para conocer tu NIS.\",\n \"web\": \"Los datos ingresados son erróneos ❌. Intentá nuevamente, o escribí Cancelar para conocer tu NIS.\"\n },\n \"cancelOptions\": \"CANCELAR,CANCEL,SALIR,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND\",\n \"cancelMessage\": {\n \"whatsapp\": \"Escribí Consulta de NIS.\",\n \"web\": \"Escribí Consulta de NIS.\"\n },\n \"then\": [\n {\n \"step\": 18.2,\n \"when\": {\n \"checkNis_result\": \"notFound\"\n }\n },\n {\n \"step\": 18.3,\n \"isAutoForward\": true,\n \"when\": {\n \"checkNis_result\": \"error\"\n }\n },\n {\n \"step\": 20,\n \"saveMemory\": true,\n \"when\": {\n \"checkNis_result\": \"ok\"\n }\n }\n ],\n \"duration\": {\n \"minutes\": 45\n },\n \"id\": \"63c16ac9602b5dc433edbdca\"\n },\n {\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 25.1,\n \"then\": [\n {\n \"step\": 28,\n \"isAutoForward\": false,\n \"when\": {}\n }\n ],\n \"duration\": {\n \"minutes\": 45\n },\n \"id\": \"63c16ac9602b5dc433edbdc5\"\n },\n {\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 33,\n \"duration\": {\n \"minutes\": 45\n },\n \"isFinalOn\": {\n \"whatsapp\": false,\n \"web\": false\n },\n \"cancelMessage\": {\n \"whatsapp\": \"¡Gracias por comunicarte con nosotros! 😃\",\n \"web\": \"¡Gracias por comunicarte con nosotros! 😃\"\n },\n \"cancelOptions\": \"NO,CANCELAR,CANCEL,SALIR,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND,2,N,NO,DOS,OPCION DOS,OPCION 2,OPCIÓN DOS\",\n \"errorMessage\": {\n \"whatsapp\": \"Las opciones posibles son 1 ó 2, intente nuevamente\",\n \"web\": \"Las opciones posibles son 1 ó 2, intente nuevamente\"\n },\n \"fieldId\": \"nextAction\",\n \"listOptions\": {\n \"menu\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"OK\",\n \"VERDADERO\",\n \"CORRECTO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ]\n },\n \"maxTries\": 3,\n \"then\": [\n {\n \"externalAction\": \"negocio.usuario.menu\",\n \"when\": {\n \"nextAction\": \"menu\"\n }\n },\n {\n \"finish\": true,\n \"when\": {}\n }\n ],\n \"id\": \"63c16ac9602b5dc433edbdbb\"\n },\n {\n \"createdAt\": \"2022-11-17T18:30:44.964Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.964Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 31,\n \"services\": [\n \"claimEdesa(id: '235')\"\n ],\n \"then\": [\n {\n \"step\": 25.2,\n \"isAutoForward\": true,\n \"when\": {\n \"_or\": [\n {\n \"claimEdesa_result\": \"error\"\n }\n ]\n }\n },\n {\n \"step\": 25.1,\n \"isAutoForward\": true,\n \"when\": {}\n }\n ],\n \"duration\": {\n \"minutes\": 45\n },\n \"id\": \"63c16ac9602b5dc433edbdba\"\n },\n {\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 18.2,\n \"duration\": {\n \"minutes\": 45\n },\n \"cancelMessage\": {\n \"whatsapp\": \"Escribí Consulta de NIS\",\n \"web\": \"Escribí Consulta de NIS\"\n },\n \"cancelOptions\": \"CANCELAR,CANCEL,SALIR,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND\",\n \"errorMessage\": {\n \"whatsapp\": \"Los datos ingresados son erróneos ❌. Intentá nuevamente, o escribí Cancelar para conocer tu NIS.\",\n \"web\": \"Los datos ingresados son erróneos ❌. Intentá nuevamente, o escribí Cancelar para conocer tu NIS.\"\n },\n \"fieldId\": \"accountId\",\n \"maxTries\": 3,\n \"regexValidation\": \"^[0-9]{7}?$\",\n \"then\": [\n {\n \"step\": 18.1,\n \"isAutoForward\": true,\n \"when\": {}\n }\n ],\n \"setValues\": {\n \"checkNis_result\": null\n },\n \"id\": \"63c16ac9602b5dc433edbdc0\"\n },\n {\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 29,\n \"fieldId\": \"userAskMakeAnyway\",\n \"listOptions\": {\n \"1\": [\n \"1\",\n \"SI\",\n \"A\"\n ],\n \"2\": [\n \"2\",\n \"NO\",\n \"B\"\n ]\n },\n \"errorMessage\": {\n \"whatsapp\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1 o 2.\\n\\n¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\",\n \"web\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1 o 2.

¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\"\n },\n \"cancelOptions\": \"CANCELAR,CANCEL,SALIR,,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND\",\n \"cancelMessage\": {\n \"whatsapp\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\",\n \"web\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\"\n },\n \"then\": [\n {\n \"step\": 25,\n \"isAutoForward\": true,\n \"when\": {\n \"userAskMakeAnyway\": \"1\"\n }\n },\n {\n \"isAutoForward\": false,\n \"step\": 28,\n \"when\": {\n \"userAskMakeAnyway\": \"2\"\n }\n }\n ],\n \"duration\": {\n \"minutes\": 45\n },\n \"id\": \"63c16ac9602b5dc433edbdcb\"\n },\n {\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 23.999,\n \"fieldId\": \"claimType\",\n \"listOptions\": {\n \"1\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"POR CORTE DE LUZ\",\n \"CORTE DE LUZ\",\n \"CORTE\",\n \"SIN LUZ\",\n \"CORTE LUZ\",\n \"CORTE EN SUMINISTRO\",\n \"NO TENGO LUZ\",\n \"ESE MISMO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ],\n \"2\": [\n \"2\",\n \"OSCILACIONES\",\n \"OSILACIONES\",\n \"OCILACIONES\",\n \"POR OSCILACIONES\",\n \"FLUCTUACIONES\",\n \"OSCILA\",\n \"OSILA\",\n \"OCILA\",\n \"POR OSCILACIONES\",\n \"POR OSILACIONES\",\n \"POR OCILACIONES\",\n \"OSCILASIONES\",\n \"OSILASIONES\",\n \"OCILASIONES\",\n \"DOS\",\n \"OPCION 2\"\n ],\n \"3\": [\n \"3\",\n \"POR BAJA TENSION\",\n \"POR BAJA TENSIÓN\",\n \"BAJA TENSION\",\n \"BAJA TENSIÓN\",\n \"BAJA\",\n \"TENSION BAJA\",\n \"TENSIÓN BAJA\",\n \"TRES\",\n \"OPCION TRES\",\n \"OPCION 3\",\n \"OPCIÓN TRES\"\n ],\n \"4\": [\n \"4\",\n \"POR ALTA TENSION\",\n \"POR ALTA TENSIÓN\",\n \"ALTA TENSION\",\n \"ALTA TENSIÓN\",\n \"ALTA\",\n \"TENSION ALTA\",\n \"TENSIÓN ALTA\",\n \"CUATRO\",\n \"OPCION CUATRO\",\n \"OPCION 4\",\n \"OPCIÓN CUATRO\"\n ]\n },\n \"errorMessage\": {\n \"whatsapp\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1, 2, 3, 4 o 5.\\n\\n¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\",\n \"web\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1, 2, 3, 4 o 5.

¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\"\n },\n \"cancelOptions\": \"5,CANCELAR,CANCEL,SALIR,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND,INTERNA\",\n \"cancelMessage\": {\n \"whatsapp\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\",\n \"web\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\"\n },\n \"then\": [\n {\n \"step\": 25,\n \"isAutoForward\": true,\n \"when\": {\n \"claimType\": \"1\"\n }\n },\n {\n \"step\": 31,\n \"isAutoForward\": true,\n \"when\": {\n \"claimType\": {\n \"_in\": [\n \"2\",\n \"3\",\n \"4\"\n ]\n }\n }\n }\n ],\n \"duration\": {\n \"minutes\": 45\n },\n \"id\": \"63c16ac9602b5dc433edbdc3\"\n },\n {\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 37,\n \"duration\": {\n \"minutes\": 45\n },\n \"isFinalOn\": {\n \"whatsapp\": false,\n \"web\": false\n },\n \"cancelMessage\": {\n \"whatsapp\": \"¡Gracias por comunicarte con nosotros! 😃\",\n \"web\": \"¡Gracias por comunicarte con nosotros! 😃\"\n },\n \"cancelOptions\": \"NO,CANCELAR,CANCEL,SALIR,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND,2,N,NO,DOS,OPCION DOS,OPCION 2,OPCIÓN DOS\",\n \"errorMessage\": {\n \"whatsapp\": \"Las opciones posibles son 1 ó 2, intente nuevamente\",\n \"web\": \"Las opciones posibles son 1 ó 2, intente nuevamente\"\n },\n \"fieldId\": \"nextAction\",\n \"listOptions\": {\n \"menu\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"OK\",\n \"VERDADERO\",\n \"CORRECTO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ]\n },\n \"maxTries\": 3,\n \"then\": [\n {\n \"externalAction\": \"negocio.usuario.menu\",\n \"when\": {\n \"nextAction\": \"menu\"\n }\n },\n {\n \"finish\": true,\n \"when\": {}\n }\n ],\n \"id\": \"63c16ac9602b5dc433edbdd0\"\n },\n {\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 25.3,\n \"isFinalOn\": {\n \"web\": true,\n \"whatsapp\": true\n },\n \"duration\": {\n \"minutes\": 45\n },\n \"id\": \"6442b8e2a35cea1a9eee09d5\"\n },\n {\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 34,\n \"then\": [\n {\n \"isAutoForward\": false,\n \"step\": 28,\n \"when\": {}\n }\n ],\n \"duration\": {\n \"minutes\": 45\n },\n \"id\": \"63c16ac9602b5dc433edbdbc\"\n },\n {\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 20,\n \"listOptions\": {\n \"1\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"ES MI NIS\",\n \"CIERTO\",\n \"MIO\",\n \"OK\",\n \"VERDADERO\",\n \"CORRECTO\",\n \"ES POR ESTE\",\n \"POR ESTE\",\n \"ESE\",\n \"ESE MISMO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ],\n \"2\": [\n \"2\",\n \"N\",\n \"NO\",\n \"OTRO\",\n \"NO ES MI NIS\",\n \"NO ES CORRECTO\",\n \"INCORRECTO\",\n \"CAMBIAR\",\n \"NOP\",\n \"DIFERENTE\",\n \"OTOR NIS\",\n \"DOS\",\n \"OPCION DOS\",\n \"OPCION 2\",\n \"OPCIÓN DOS\"\n ]\n },\n \"errorMessage\": {\n \"whatsapp\": \"La respuesta seleccionada/ingresada es inválida.\\nLos valores posibles a utilizar son 1 o 2.\\n\\n¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\",\n \"web\": \"La respuesta seleccionada/ingresada es inválida.\\nLos valores posibles a utilizar son 1 o 2.

¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\"\n },\n \"cancelOptions\": \"CANCELAR,CANCEL,SALIR,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND\",\n \"cancelMessage\": {\n \"whatsapp\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\",\n \"web\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\"\n },\n \"then\": [\n {\n \"step\": 21,\n \"isAutoForward\": true,\n \"when\": {\n \"inputValue\": \"1\"\n }\n },\n {\n \"step\": 18,\n \"when\": {\n \"inputValue\": \"2\"\n }\n }\n ],\n \"duration\": {\n \"minutes\": 45\n },\n \"id\": \"63c16ac9602b5dc433edbdbf\"\n },\n {\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 21,\n \"services\": [\n \"checkNis\"\n ],\n \"then\": [\n {\n \"step\": 18.2,\n \"isAutoForward\": true,\n \"when\": {\n \"checkNis_result\": \"notFound\"\n }\n },\n {\n \"step\": 18.3,\n \"isAutoForward\": true,\n \"when\": {\n \"checkNis_result\": \"error\"\n }\n },\n {\n \"step\": 37,\n \"when\": {\n \"utility_status\": \"pendienteconexion\"\n }\n },\n {\n \"step\": 22,\n \"isAutoForward\": true,\n \"when\": {\n \"utility_status\": \"activo\",\n \"balance\": 0\n }\n },\n {\n \"step\": 22,\n \"isAutoForward\": true,\n \"when\": {\n \"utility_status\": \"activo\",\n \"balance\": {\n \"_gt\": 0\n }\n }\n },\n {\n \"step\": 32,\n \"when\": {\n \"utility_status\": \"suspendidoimpago\"\n }\n },\n {\n \"step\": 33,\n \"when\": {\n \"utility_status\": \"bajavoluntaria\"\n }\n },\n {\n \"step\": 33,\n \"when\": {\n \"utility_status\": \"bajaforzada\"\n }\n },\n {\n \"step\": 32,\n \"when\": {\n \"utility_status\": \"bajaimpago\"\n }\n },\n {\n \"step\": 35,\n \"when\": {\n \"utility_status\": \"suspentratamiento\"\n }\n },\n {\n \"step\": 33,\n \"when\": {\n \"utility_status\": \"bajaentratamiento\"\n }\n },\n {\n \"step\": 38,\n \"when\": {\n \"utility_status\": \"pendienteconexion\"\n }\n },\n {\n \"step\": 18.3,\n \"isAutoForward\": true,\n \"when\": {}\n }\n ],\n \"duration\": {\n \"minutes\": 45\n },\n \"id\": \"63c16ac9602b5dc433edbdc8\"\n }\n ],\n \"stepSchema\": {\n \"jsonSchema\": {\n \"title\": \"Información básica\",\n \"type\": \"object\",\n \"definitions\": {\n \"AdditionalPropertiesField\": {\n \"type\": \"object\",\n \"title\": \"Propiedades\",\n \"additionalProperties\": {\n \"$ref\": \"#/definitions/RandomJSON\"\n }\n },\n \"RandomJSON\": {\n \"oneOf\": [\n {\n \"title\": \"Número\",\n \"type\": \"number\"\n },\n {\n \"title\": \"Cadena\",\n \"type\": \"string\"\n },\n {\n \"title\": \"Objeto\",\n \"$ref\": \"#/definitions/AdditionalPropertiesField\"\n }\n ]\n }\n },\n \"required\": [\n \"step\"\n ],\n \"properties\": {\n \"id\": {\n \"type\": \"string\",\n \"title\": \"ID\"\n },\n \"transaction\": {\n \"type\": \"string\",\n \"title\": \"Flujo\"\n },\n \"chatbotName\": {\n \"type\": \"string\",\n \"title\": \"Nombre del chatbot\"\n },\n \"utilityId\": {\n \"type\": \"string\",\n \"title\": \"Utility ID\"\n },\n \"step\": {\n \"type\": \"number\",\n \"title\": \"Número de step\"\n },\n \"fieldId\": {\n \"type\": \"string\",\n \"title\": \"Field ID\",\n \"description\": \"Nombre de la key con el que se almacenará en el contexto el siguiente input del usuario. Caso contrario, se almacenará en 'inputValue'.\"\n },\n \"regexValidation\": {\n \"type\": \"string\",\n \"title\": \"Validación Regex\",\n \"description\": \"Se ejecutará sobre el input ingresado por el usuario. En caso de fallar, NO se almacenará el valor en Field ID ni avanzará de paso.\"\n },\n \"regexFlags\": {\n \"type\": \"string\",\n \"title\": \"Regex Flags\",\n \"description\": \"Flags a aplicar sobre 'Validación Regex'.\"\n },\n \"maxTries\": {\n \"type\": \"number\",\n \"title\": \"Intentos\",\n \"description\": \"Máxima cantidad de intentos de validación o ingreso de opción. Al excederse, se abandona el flujo.\"\n },\n \"timeoutMessageAction\": {\n \"type\": \"string\",\n \"title\": \"Intención de Timeout\",\n \"description\": \"Intención a disparar en caso de timeout.\"\n },\n \"services\": {\n \"type\": \"array\",\n \"title\": \"Servicios\",\n \"description\": \"Servicios a llamar en el step. 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Contactate a para conocer los motivos\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bbd\",\n \"action\": 25.3,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"type\": \"text\",\n \"actualStep\": 25.3,\n \"typeText\": {\n \"messageData\": \"¡Gracias por comunicarte con nosotros! 😃\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bdb\",\n \"action\": 33,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 33,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bd5\",\n \"action\": 32,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 32,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28be8\",\n \"action\": 36,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"type\": \"survey\",\n \"actualStep\": 36,\n \"typeSurvey\": {\n \"surveyType\": \"url\",\n \"url\": \"\",\n \"text\": \"Te invitamos a responder una breve encuesta de satisfacción 😀👉: <[[surveyURL]]>\",\n \"query_params\": {\n \"form_id\": \"372\",\n \"event_type\": \"survey\"\n },\n \"encoded_params\": {\n \"motivo\": \"negocio.usuario.reclamo_tecnico\",\n \"id_contacto\": \"{{values.accountId}}\",\n \"canal\": \"web\"\n }\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28b9f\",\n \"action\": 18,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"intentId\": \"250b8a19-46c7-4caf-abec-9b20f1f56134\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 18,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"🔎Para ayudarte, necesito que ingreses el NIS.\",\n \"images\": [\n {\n \"urlImage\": \"https://utilitygo-agent-data-stage.s3.amazonaws.com/H32WbTlf/assets/nis_location_edesa.png\"\n }\n ],\n \"media\": [],\n \"buttons\": []\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bab\",\n \"action\": 23,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 23,\n \"typeText\": {\n \"messageData\": \"**¿Revisaste si la llave térmica y el disyuntor están bajas?**\\n🔌No te olvides que estos elementos ayudan a proteger tu circuito eléctrico de sobrecargas o cortocircuitos y cuidan la vida de las personas, y puede suceder que, ante una falla, se activen cortando la luz en tu domicilio. **Si está baja, solo tenes que subirla, porque es una falla interna.**\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bb1\",\n \"action\": 24,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 24,\n \"typeText\": {\n \"messageData\": \"Por favor, a continuación ingresá un email que sirva como contacto.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bcf\",\n \"action\": 30,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 30,\n \"typeText\": {\n \"messageData\": \"Por favor, a continuación ingresá un email que sirva como contacto.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bf6\",\n \"action\": 38,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 38,\n \"typeText\": {\n \"messageData\": \"Tu suministro aún no se encuentra activo. Contactate a para conocer los motivos.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bba\",\n \"action\": 25.3,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"type\": \"text\",\n \"actualStep\": 25.3,\n \"typeText\": {\n \"messageData\": \"Podés ingresar un reclamo técnico por inconvenientes en el servicio, por baja tensión u oscilaciones, comunicándote las 24 hs del día a nuestro Centro de Atención Telefónica al 0800-777-33372.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bf3\",\n \"action\": 37,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 37,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bed\",\n \"action\": 36,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 36,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28ba2\",\n \"action\": 18.2,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"actualStep\": 18.2,\n \"type\": \"text\",\n \"typeText\": {\n \"messageData\": \"Revisá el NIS que ingresaste, parece ser incorrecto. Intentá nuevamente o escribí cancelar para volver al menú principal, buscá el NIS en la opción \\\"Consulta de NIS\\\"\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bae\",\n \"action\": 23,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 23,\n \"typeText\": {\n \"messageData\": \"Ahora, **¿Podrías decirme qué tipo de problema tenes?**\\nSelecciona el motivo:\\n**1.** Corte de Luz\\n**2.** Reclamo con luz\\nCancelar, si tu falla es interna.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bc3\",\n \"action\": 27,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 27,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"🔎 ¡ Ya revisé la información que me diste!\\n**El servicio se encuentra interrumpido en tu barrio por una obra de mejora y mantenimiento de la red eléctrica.**\\n📌 Seguinos en nuestras redes sociales, donde actualizamos información del estado de nuestro servicio e informamos diariamente por interrupciones de nuestro plan de obras.\\n🔗 www.facebook.com/edesasalta \\n🔗 www.instagram.com/edesasalta/ \\n🔗 Edesa (@edesasalta) en X\\n**¿Querés realizar un reclamo?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bc9\",\n \"action\": 28,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 28,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bde\",\n \"action\": 34,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 34,\n \"typeText\": {\n \"messageData\": \"Tu suministro fue dado de baja por impago. Por favor, comunicate al 08109993336 o acercate a la sucursal más cercana  \"\n },\n \"show_url_preview\": true\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bb7\",\n \"action\": 25.2,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"type\": \"text\",\n \"actualStep\": 25.2,\n \"typeText\": {\n \"messageData\": \"Lo sentimos, hubo un problema y no pudimos generar el reclamo.

Por favor, Intenta mas tarde.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bc6\",\n \"action\": 28,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"type\": \"survey\",\n \"actualStep\": 28,\n \"typeSurvey\": {\n \"surveyType\": \"url\",\n \"url\": \"\",\n \"text\": \"Te invitamos a responder una breve encuesta de satisfacción 😀👉: <[[surveyURL]]>\",\n \"query_params\": {\n \"form_id\": \"372\",\n \"event_type\": \"survey\"\n },\n \"encoded_params\": {\n \"motivo\": \"negocio.usuario.reclamo_tecnico\",\n \"id_contacto\": \"{{values.accountId}}\",\n \"canal\": \"web\"\n }\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bf9\",\n \"action\": 38,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 38,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb96\",\n \"action\": 30,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 30,\n \"typeText\": {\n \"messageData\": \"Por favor, a continuación ingresá un email que sirva como contacto.\"\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb8a\",\n \"action\": 18.3,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"bd\",\n \"type\": \"text\",\n \"actualStep\": 18.3,\n \"typeText\": {\n \"messageData\": \"Lo sentimos, hubo un problema y no pudimos recuperar la información del suministro.\\n\\nEl proceso de reclamo técnico se ha suspendido. 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Intentá nuevamente o escribí cancelar para volver al menú principal, buscá el NIS en la opción \\\"Consulta de NIS\\\"\"\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb9e\",\n \"action\": 36,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"bd\",\n \"actualStep\": 36,\n \"type\": \"interactive\",\n \"typeText\": \"\",\n \"typeInteractive\": {\n \"messageInteractiveType\": \"REPLY_BUTTON\",\n \"body\": {\n \"text\": \"*¿Tenés otra consulta?*\"\n },\n \"replyButtonAction\": {\n \"buttons\": [\n {\n \"reply\": {\n \"title\": \"SI\",\n \"payload\": \"1\"\n }\n },\n {\n \"reply\": {\n \"title\": \"NO\",\n \"payload\": \"2\"\n }\n }\n ]\n },\n \"alternativeText\": \"*¿Tenés otra consulta?*\\n*1.* Sí\\n*2.* No\"\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb9c\",\n \"action\": 36,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"bd\",\n \"actualStep\": 36,\n \"type\": \"text\",\n \"typeText\": {\n \"messageData\": \"⚠ Tu suministro tiene generada una orden de suspensión por falta de pago. Regularizá tu cuenta, escribí *PAGAR* para realizar el pago. ¡Es fácil! Unos minutos después de realizar el pago vas a poder hacer un reclamo técnico.\"\n },\n \"show_url_preview\": true\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb92\",\n \"action\": 27,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"interactive\",\n \"actualStep\": 27,\n \"typeText\": \"\",\n \"typeInteractive\": {\n \"messageInteractiveType\": \"REPLY_BUTTON\",\n \"body\": {\n \"text\": \"🔎 ¡ Ya revisé la información que me diste!\\n*El servicio se encuentra interrumpido en tu barrio por una obra de mejora y mantenimiento de la red eléctrica.*\\n📌 Seguinos en nuestras redes sociales, donde actualizamos información del estado de nuestro servicio e informamos diariamente por interrupciones de nuestro plan de obras.\\n🔗 www.facebook.com/edesasalta \\n🔗 www.instagram.com/edesasalta/ \\n🔗 Edesa (@edesasalta) en X\\n*¿Querés realizar un reclamo?*\"\n },\n \"replyButtonAction\": {\n \"buttons\": [\n {\n \"reply\": {\n \"title\": \"SI\",\n \"payload\": \"1\"\n }\n },\n {\n \"reply\": {\n \"title\": \"NO\",\n \"payload\": \"2\"\n }\n }\n ]\n },\n \"alternativeText\": \"Tu suministro se encuentra interrumpido momentáneamente por una obra de mejora en la red eléctrica de tu barrio. ¿Querés realizar un reclamo?\\n\\n*1.* Sí.\\n*2.* No.\"\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb95\",\n \"action\": 29,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"interactive\",\n \"actualStep\": 29,\n \"typeText\": \"\",\n \"typeInteractive\": {\n \"messageInteractiveType\": \"REPLY_BUTTON\",\n \"body\": {\n \"text\": \"🔎 ¡ Ya revisé la información que me diste!\\n👉 El servicio se encuentra interrumpido porque *tenemos una falla en la red eléctrica*. Nuestro Centro Operativo derivó la zona afectada al equipo técnico en calle para solucionar el problema lo antes posible.👷🏻🚚\\n*¿Querés hacer un reclamo igual?*\"\n },\n \"replyButtonAction\": {\n \"buttons\": [\n {\n \"reply\": {\n \"title\": \"SI\",\n \"payload\": \"1\"\n }\n },\n {\n \"reply\": {\n \"title\": \"NO\",\n \"payload\": \"2\"\n }\n }\n ]\n },\n \"alternativeText\": \"Detectamos que el servicio en tu zona se encuentra interrumpido por una falla en la red. Estamos trabajando para resolverlo con prioridad. ¿Querés realizar un reclamo?\\n\\n*1.* Sí.\\n*2.* No.\"\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb9d\",\n \"action\": 36,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"bd\",\n \"type\": \"survey\",\n \"actualStep\": 36,\n \"typeSurvey\": {\n \"surveyType\": \"url\",\n \"url\": \"https://oficinavirtual-edesa-estandarizacion-dev.widergydev.com/encuestas\",\n \"text\": \"Te invitamos a responder una breve encuesta de satisfacción 😀👉: [[surveyURL]]\",\n \"query_params\": {\n \"form_id\": \"372\",\n \"event_type\": \"survey\"\n },\n \"encoded_params\": {\n \"motivo\": \"negocio.usuario.reclamo_tecnico\",\n \"id_contacto\": \"{{values.accountId}}\",\n \"canal\": \"whatsapp\"\n }\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb8e\",\n \"action\": 24,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n 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seguimiento {{values.claimExternalID}}.\\nEn los próximos minutos nuestro Centro Operativo procesará tu caso, y lo derivará a un equipo técnico en la calle para solucionar tu problema lo antes posible. 👷🏻🚚\\n📌 Seguinos en nuestras redes sociales, donde actualizamos información del estado de nuestro servicio e informamos diariamente por interrupciones de nuestro plan de obras.\\n🔗 www.facebook.com/edesasalta \\n🔗 www.instagram.com/edesasalta/ \\n🔗 Edesa (@edesasalta) en X\"\n },\n \"show_url_preview\": true\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb8b\",\n \"action\": 20,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"interactive\",\n \"actualStep\": 20,\n \"typeText\": \"\",\n \"typeInteractive\": {\n \"messageInteractiveType\": \"REPLY_BUTTON\",\n \"body\": {\n \"text\": \"¿Querés consultar por el servicio en la dirección *{{values.address}}*?\"\n },\n 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Puede reiniciarlo ingresando reclamo técnico.\"\n },\n \"then\": [\n {\n \"step\": 21,\n \"isAutoForward\": true,\n \"saveMemory\": true,\n \"when\": {\n \"optionUserMemory\": \"1\"\n }\n },\n {\n \"step\": 18,\n \"when\": {\n \"optionUserMemory\": \"2\"\n }\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdc8\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 21,\n \"services\": [\n \"checkNis\"\n ],\n \"then\": [\n {\n \"step\": 18.2,\n \"isAutoForward\": true,\n \"when\": {\n \"checkNis_result\": \"notFound\"\n }\n },\n {\n \"step\": 18.3,\n \"isAutoForward\": true,\n \"when\": {\n \"checkNis_result\": \"error\"\n }\n },\n {\n \"step\": 37,\n \"when\": {\n \"utility_status\": \"pendienteconexion\"\n }\n },\n {\n \"step\": 22,\n \"isAutoForward\": true,\n \"when\": {\n \"utility_status\": \"activo\",\n \"balance\": 0\n }\n },\n {\n \"step\": 22,\n \"isAutoForward\": true,\n \"when\": {\n \"utility_status\": \"activo\",\n \"balance\": {\n \"_gt\": 0\n }\n }\n },\n {\n \"step\": 32,\n \"when\": {\n \"utility_status\": \"suspendidoimpago\"\n }\n },\n {\n \"step\": 33,\n \"when\": {\n \"utility_status\": \"bajavoluntaria\"\n }\n },\n {\n \"step\": 33,\n \"when\": {\n \"utility_status\": \"bajaforzada\"\n }\n },\n {\n \"step\": 32,\n \"when\": {\n \"utility_status\": \"bajaimpago\"\n }\n },\n {\n \"step\": 35,\n \"when\": {\n \"utility_status\": \"suspentratamiento\"\n }\n },\n {\n \"step\": 33,\n \"when\": {\n \"utility_status\": \"bajaentratamiento\"\n }\n },\n {\n \"step\": 38,\n \"when\": {\n \"utility_status\": \"pendienteconexion\"\n }\n },\n {\n \"step\": 18.3,\n \"isAutoForward\": true,\n \"when\": {}\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdce\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 35,\n \"duration\": {\n \"minutes\": 45\n },\n \"then\": [\n {\n \"externalAction\": \"negocio.usuario.menu\",\n \"when\": {\n \"nextAction\": \"menu\"\n }\n },\n {\n \"finish\": true,\n \"when\": {}\n }\n ],\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"cancelMessage\": {\n \"whatsapp\": \"¡Gracias por comunicarte con nosotros! 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😃\",\n \"web\": \"¡Gracias por comunicarte con nosotros! 😃\"\n },\n \"errorMessage\": {\n \"whatsapp\": \"Las opciones posibles son 1 ó 2, intente nuevamente\",\n \"web\": \"Las opciones posibles son 1 ó 2, intente nuevamente\"\n },\n \"listOptions\": {\n \"menu\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"OK\",\n \"VERDADERO\",\n \"CORRECTO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ]\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdc5\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 25.1,\n \"then\": [\n {\n \"step\": 28,\n \"isAutoForward\": false,\n \"when\": {}\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdcd\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 26,\n \"fieldId\": \"userAskMakeAnyway\",\n \"listOptions\": {\n \"1\": [\n \"1\",\n \"SI\",\n \"A\"\n ],\n \"2\": [\n \"2\",\n \"NO\",\n \"B\"\n ]\n },\n \"errorMessage\": {\n \"whatsapp\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1 o 2.\\n\\n¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\",\n \"web\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1 o 2.

¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\"\n },\n \"cancelOptions\": \"CANCELAR,CANCEL,SALIR,,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND\",\n \"cancelMessage\": {\n \"whatsapp\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\",\n \"web\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\"\n },\n \"then\": [\n {\n \"step\": 25,\n \"isAutoForward\": true,\n \"when\": {\n \"userAskMakeAnyway\": \"1\"\n }\n },\n {\n \"isAutoForward\": false,\n \"step\": 28,\n \"when\": {\n \"userAskMakeAnyway\": \"2\"\n }\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdcf\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 36,\n \"isFinalOn\": {\n \"whatsapp\": false,\n \"web\": false\n },\n \"duration\": {\n \"minutes\": 45\n },\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"then\": [\n {\n \"externalAction\": \"negocio.usuario.menu\",\n \"when\": {\n \"nextAction\": \"menu\"\n }\n },\n {\n \"finish\": true,\n \"when\": {}\n }\n ],\n \"fieldId\": \"nextAction\",\n \"cancelOptions\": \"NO,CANCELAR,CANCEL,SALIR,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND,2,N,NO,DOS,OPCION DOS,OPCION 2,OPCIÓN DOS\",\n \"maxTries\": 3,\n \"cancelMessage\": {\n \"whatsapp\": \"¡Gracias por comunicarte con nosotros! 😃\",\n \"web\": \"¡Gracias por comunicarte con nosotros! 😃\"\n },\n \"errorMessage\": {\n \"whatsapp\": \"Las opciones posibles son 1 ó 2, intente nuevamente\",\n \"web\": \"Las opciones posibles son 1 ó 2, intente nuevamente\"\n },\n \"listOptions\": {\n \"menu\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"OK\",\n \"VERDADERO\",\n \"CORRECTO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ]\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdd0\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 37,\n \"duration\": {\n \"minutes\": 45\n },\n \"isFinalOn\": {\n \"whatsapp\": false,\n \"web\": false\n },\n \"cancelMessage\": {\n \"whatsapp\": \"¡Gracias por comunicarte con nosotros! 😃\",\n \"web\": \"¡Gracias por comunicarte con nosotros! 😃\"\n },\n \"cancelOptions\": \"NO,CANCELAR,CANCEL,SALIR,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND,2,N,NO,DOS,OPCION DOS,OPCION 2,OPCIÓN DOS\",\n \"errorMessage\": {\n \"whatsapp\": \"Las opciones posibles son 1 ó 2, intente nuevamente\",\n \"web\": \"Las opciones posibles son 1 ó 2, intente nuevamente\"\n },\n \"fieldId\": \"nextAction\",\n \"listOptions\": {\n \"menu\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"OK\",\n \"VERDADERO\",\n \"CORRECTO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ]\n },\n \"maxTries\": 3,\n \"then\": [\n {\n \"externalAction\": \"negocio.usuario.menu\",\n \"when\": {\n \"nextAction\": \"menu\"\n }\n },\n {\n \"finish\": true,\n \"when\": {}\n }\n ]\n },\n {\n \"_id\": \"6442b8e2a35cea1a9eee09d5\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 25.3,\n \"isFinalOn\": {\n \"web\": true,\n \"whatsapp\": true\n },\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"6442ba55a35cea1a9eee09d9\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 23,\n \"fieldId\": \"claimType\",\n \"listOptions\": {\n \"1\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"POR CORTE DE LUZ\",\n \"CORTE DE LUZ\",\n \"CORTE\",\n \"SIN LUZ\",\n \"CORTE LUZ\",\n \"CORTE EN SUMINISTRO\",\n \"NO TENGO LUZ\",\n \"ESE MISMO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ],\n \"2\": [\n \"2\",\n \"RECLAMO CON LUZ\",\n \"CON LUZ\",\n \"TENGO LUZ\",\n \"OSCILACIONES\",\n \"OSILACIONES\",\n \"OCILACIONES\",\n \"POR OSCILACIONES\",\n \"FLUCTUACIONES\",\n \"OSCILA\",\n \"OSILA\",\n \"OCILA\",\n \"POR OSCILACIONES\",\n \"POR OSILACIONES\",\n \"POR OCILACIONES\",\n \"OSCILASIONES\",\n \"OSILASIONES\",\n \"OCILASIONES\",\n \"DOS\",\n \"OPCION 2\",\n \"POR BAJA TENSION\",\n \"POR BAJA TENSIÓN\",\n \"BAJA TENSION\",\n \"BAJA TENSIÓN\",\n \"BAJA\",\n \"TENSION BAJA\",\n \"TENSIÓN BAJA\",\n \"POR ALTA TENSION\",\n \"POR ALTA TENSIÓN\",\n \"ALTA TENSION\",\n \"ALTA TENSIÓN\",\n \"ALTA\",\n \"TENSION ALTA\",\n \"TENSIÓN ALTA\"\n ]\n },\n \"errorMessage\": {\n \"whatsapp\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1, 2 o 3.\\n\\n¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\",\n \"web\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1, 2 o 3.

¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\"\n },\n \"cancelOptions\": \"3,TRES,CANCELAR,CANCEL,SALIR,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND,INTERNA\",\n \"cancelMessage\": {\n \"whatsapp\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\",\n \"web\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\"\n },\n \"then\": [\n {\n \"step\": 25,\n \"isAutoForward\": true,\n \"when\": {\n \"claimType\": \"1\"\n }\n },\n {\n \"step\": 25.3,\n \"isAutoForward\": true,\n \"when\": {\n \"claimType\": {\n \"_in\": [\n \"2\"\n ]\n }\n }\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n }\n ],\n \"stepSchema\": {\n \"jsonSchema\": {\n \"title\": \"Información básica\",\n \"type\": \"object\",\n \"definitions\": {\n \"AdditionalPropertiesField\": {\n \"type\": \"object\",\n \"title\": \"Propiedades\",\n \"additionalProperties\": {\n \"$ref\": \"#/definitions/RandomJSON\"\n }\n },\n \"RandomJSON\": {\n \"oneOf\": [\n {\n \"title\": \"Número\",\n \"type\": \"number\"\n },\n {\n \"title\": \"Cadena\",\n \"type\": \"string\"\n },\n {\n \"title\": \"Objeto\",\n \"$ref\": \"#/definitions/AdditionalPropertiesField\"\n }\n ]\n }\n },\n \"required\": [\n \"step\"\n ],\n \"properties\": {\n \"id\": {\n \"type\": \"string\",\n \"title\": \"ID\"\n },\n \"transaction\": {\n \"type\": \"string\",\n \"title\": \"Flujo\"\n },\n \"chatbotName\": {\n \"type\": \"string\",\n \"title\": \"Nombre del chatbot\"\n },\n \"utilityId\": {\n \"type\": \"string\",\n \"title\": \"Utility ID\"\n },\n \"step\": {\n \"type\": \"number\",\n \"title\": \"Número de step\"\n },\n \"fieldId\": {\n \"type\": \"string\",\n \"title\": \"Field ID\",\n \"description\": \"Nombre de la key con el que se almacenará en el contexto el siguiente input del usuario. Caso contrario, se almacenará en 'inputValue'.\"\n },\n \"regexValidation\": {\n \"type\": \"string\",\n \"title\": \"Validación Regex\",\n \"description\": \"Se ejecutará sobre el input ingresado por el usuario. En caso de fallar, NO se almacenará el valor en Field ID ni avanzará de paso.\"\n },\n \"regexFlags\": {\n \"type\": \"string\",\n \"title\": \"Regex Flags\",\n \"description\": \"Flags a aplicar sobre 'Validación Regex'.\"\n },\n \"maxTries\": {\n \"type\": \"number\",\n \"title\": \"Intentos\",\n \"description\": \"Máxima cantidad de intentos de validación o ingreso de opción. Al excederse, se abandona el flujo.\"\n },\n \"timeoutMessageAction\": {\n \"type\": \"string\",\n \"title\": \"Intención de Timeout\",\n \"description\": \"Intención a disparar en caso de timeout.\"\n },\n \"services\": {\n \"type\": \"array\",\n \"title\": \"Servicios\",\n \"description\": \"Servicios a llamar en el step. Agregar ::wait para esperar entre servicios.\",\n \"items\": {\n \"type\": \"string\",\n \"examples\": [\n \"DEPRECATED-claimEdelap(id)\",\n \"DEPRECATED-postForm(id)\",\n \"DEPRECATED-checkNis(accountId?)\",\n \"DEPRECATED-lastPdfBill\",\n \"DEPRECATED-nisesByDocNumber\",\n \"DEPRECATED-techStatus\",\n \"DEPRECATED-techStatusUgo\",\n \"DEPRECATED-unsubscribeNis(transaction)\",\n \"DEPRECATED-downloadPdfBill\",\n \"DEPRECATED-debtUgo\",\n \"DEPRECATED-getForm(type, name)\",\n \"DEPRECATED-cancelClaim\",\n \"DEPRECATED-confirmClaim\",\n \"postForm(id)\",\n \"lastPdfBill\",\n \"cancelClaim\",\n \"ccttRenaper\",\n \"lastPdfBillv2\",\n \"checkNis(accountId?)\",\n \"nisesByDocNumber\",\n \"techStatus\",\n \"debtUgo\",\n \"unsubscribeNis(transaction)\",\n \"checkNisEdelap\",\n \"ccttCreateProcedure\",\n \"claimEden(id)\",\n \"downloadPdfBill\",\n \"getForm(type, name)\",\n \"techStatusUgo\",\n \"confirmClaim\",\n \"unexpiredBills\",\n \"ccttCreatePerson\",\n \"claimEdea(id)\",\n \"claimEdelap(id)\",\n \"downloadPdfBills\",\n \"ccttFormsValidation\",\n \"unsubscribeEdenNis(transaction)\",\n \"claimEdesa(id)\",\n \"DEPRECATED-paymentHistoryPDF(accountId?)\",\n \"paymentHistoryPDFInquiry(id)\",\n \"ESED_MOCK_checkNis(accountId?)\",\n \"ESED_MOCK_lastPdfBillv2\",\n \"ESED_MOCK_debtUgo\",\n \"esedToken\",\n \"esedCheckNis(accountId?)\",\n \"esedDebtUgo\",\n \"esedLastBill\",\n \"getFormAsync(accountId?)\",\n \"getEdenorClaimId(type, accountId, formId)\",\n \"showPrepaid(meterPrepaidNumber)\",\n \"reiterateClaim(formID, accountId, externalId)\",\n \"claimEdenor(id)\",\n \"MOCK_getFormAsync(accountId?)\",\n \"MOCK_nosisValidation\",\n \"MOCK_createCctt\"\n ]\n }\n },\n \"cancelOptions\": {\n \"type\": \"array\",\n \"title\": \"Frases de cancelación\",\n \"items\": {\n \"type\": \"string\"\n },\n \"default\": [\n \"CANCELAR\",\n \"SALIR\"\n ]\n },\n \"cancelMessage\": {\n \"type\": \"object\",\n \"title\": \"Mensajes de cancelación\",\n \"properties\": {\n \"whatsapp\": {\n \"title\": \"Whatsapp\",\n \"type\": \"string\"\n },\n \"web\": {\n \"title\": \"Web\",\n \"type\": \"string\"\n }\n }\n },\n \"errorMessage\": {\n \"type\": \"object\",\n \"title\": \"Mensajes de error\",\n \"properties\": {\n \"whatsapp\": {\n \"title\": \"Whatsapp\",\n \"type\": \"string\"\n },\n \"web\": {\n \"title\": \"Web\",\n \"type\": \"string\"\n }\n }\n },\n \"listOptions\": {\n \"type\": \"object\",\n \"properties\": {\n \"seleccion\": {\n \"type\": \"string\",\n \"enum\": [\n \"constante\",\n \"dinamico\"\n ]\n },\n \"valor_constante\": {\n \"type\": \"object\",\n \"title\": \"Valor Constante\",\n \"additionalProperties\": {\n \"type\": \"string\"\n }\n },\n \"valor_dinamico\": {\n \"type\": \"object\",\n \"title\": \"Valor Dinámico\",\n \"properties\": {\n \"listId\": {\n \"type\": \"string\"\n },\n \"optionId\": {\n \"type\": \"string\"\n }\n },\n \"required\": [\n \"listId\",\n \"optionId\"\n ]\n }\n },\n \"required\": [\n \"seleccion\"\n ],\n \"if\": {\n \"properties\": {\n \"seleccion\": {\n \"const\": \"constante\"\n }\n }\n },\n \"then\": {\n \"required\": [\n \"valor_constante\"\n ]\n },\n \"else\": {\n \"required\": [\n \"valor_dinamico\"\n ]\n }\n },\n \"strictOptions\": {\n \"type\": \"boolean\",\n \"title\": \"Opciones estrictas\",\n \"description\": \"Por defecto las opciones son estrictas. De desactivarse, si el texto ingresado por el usuario no se encuentra entre las opciones, se sale del flujo y se intenta identificar una nueva intención.\",\n \"default\": true\n },\n \"makeInactiveOn\": {\n \"type\": \"object\",\n \"title\": \"Transicionar flujo a inactivo\",\n \"description\": \"Almacena el flujo en caso de que se inicie una transacción externa (por ej. OV). Permite retomar el flujo al finalizar dicha transacción. Mientras un flujo está inactivo, el usuario puede iniciar otro flujo.\",\n \"properties\": {\n \"whatsapp\": {\n \"title\": \"Whatsapp\",\n \"type\": \"boolean\"\n },\n \"web\": {\n \"title\": \"Web\",\n \"type\": \"boolean\"\n }\n }\n },\n \"isFinalOn\": {\n \"type\": \"object\",\n \"title\": \"Finalizar flujo\",\n \"description\": \"Caduca completamente el flujo y sus valores de contexto. El usuario puede consultar otro flujo.\",\n \"properties\": {\n \"whatsapp\": {\n \"title\": \"Whatsapp\",\n \"type\": \"boolean\"\n },\n \"web\": {\n \"title\": \"Web\",\n \"type\": \"boolean\"\n }\n }\n },\n \"setValues\": {\n \"type\": \"object\",\n \"title\": \"Asignar valores de contexto\",\n \"description\": \"Permite asignar cualquier valor al contexto arbitrariamente. Permite eliminar valores de contexto (por ej. accountId: null).\",\n \"additionalProperties\": true\n },\n \"duration\": {\n \"type\": \"object\",\n \"title\": \"Duración\",\n \"description\": \"Determina la expiración del step actual. Al expirar, se elimina el flujo. Se puede disparar una intención al expirar el flujo.\",\n \"properties\": {\n \"hours\": {\n \"type\": \"number\",\n \"title\": \"horas\"\n },\n \"minutes\": {\n \"type\": \"number\",\n \"title\": \"minutos\",\n \"default\": 15\n }\n }\n },\n \"then\": {\n \"type\": \"array\",\n \"title\": \"Transición\",\n \"description\": \"El primer item de este listado que cumpla las condiciones, determinará el paso al cual transicionar.\",\n \"items\": {\n \"type\": \"object\",\n \"properties\": {\n \"isAutoForward\": {\n \"title\": \"Ejecutar el siguiente paso sin esperar input (Paso automático, por ej. servicio).\",\n \"type\": \"boolean\"\n },\n \"step\": {\n \"title\": \"Paso\",\n \"description\": \"Paso al cual transicionará el flujo de cumplirse la condición\",\n \"type\": \"number\"\n },\n \"when\": {\n \"title\": \"Condición\",\n \"description\": \"Condiciones que determinan la transición (o no) al paso ingresado.\",\n \"type\": \"object\",\n \"additionalProperties\": {\n \"$ref\": \"#/definitions/RandomJSON\"\n }\n }\n }\n }\n },\n \"actions\": {\n \"type\": \"array\",\n \"title\": \"Acciones\",\n \"items\": {\n \"type\": \"object\",\n \"properties\": {\n \"type\": {\n \"type\": \"string\",\n \"title\": \"Tipo\",\n \"description\": \"in/out: al entrar o salir del paso. inputValidation: avanza de paso si retorna true.\",\n \"default\": \"in\",\n \"enum\": [\n \"in\",\n \"out\",\n \"inputValidation\"\n ]\n },\n \"expression\": {\n \"description\": \"Ejecutará la acción\",\n \"type\": \"string\",\n \"title\": \"Expresión\"\n },\n \"engine\": {\n \"type\": \"string\",\n \"title\": \"Motor\",\n \"description\": \"Sistema que procesará la expresión\",\n \"default\": \"jsonata\",\n \"enum\": [\n \"jsonata\",\n \"jmespath\"\n ]\n },\n \"order\": {\n \"description\": \"Orden de ejecución\",\n \"type\": \"number\",\n \"title\": \"Orden\"\n },\n \"resultKey\": {\n \"type\": \"string\",\n \"description\": \"Atributo donde se almacenará el valor\",\n \"title\": \"Key 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Contactate a para conocer los motivos\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bbd\",\n \"action\": 25.3,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"type\": \"text\",\n \"actualStep\": 25.3,\n \"typeText\": {\n \"messageData\": \"¡Gracias por comunicarte con nosotros! 😃\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bdb\",\n \"action\": 33,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 33,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bd5\",\n \"action\": 32,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 32,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28be8\",\n \"action\": 36,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"type\": \"survey\",\n \"actualStep\": 36,\n \"typeSurvey\": {\n \"surveyType\": \"url\",\n \"url\": \"\",\n \"text\": \"Te invitamos a responder una breve encuesta de satisfacción 😀👉: <[[surveyURL]]>\",\n \"query_params\": {\n \"form_id\": \"372\",\n \"event_type\": \"survey\"\n },\n \"encoded_params\": {\n \"motivo\": \"negocio.usuario.reclamo_tecnico\",\n \"id_contacto\": \"{{values.accountId}}\",\n \"canal\": \"web\"\n }\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28b9f\",\n \"action\": 18,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"intentId\": \"250b8a19-46c7-4caf-abec-9b20f1f56134\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 18,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"🔎Para ayudarte, necesito que ingreses el NIS.\",\n \"images\": [\n {\n \"urlImage\": \"https://utilitygo-agent-data-stage.s3.amazonaws.com/H32WbTlf/assets/nis_location_edesa.png\"\n }\n ],\n \"media\": [],\n \"buttons\": []\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bab\",\n \"action\": 23,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 23,\n \"typeText\": {\n \"messageData\": \"**¿Revisaste si la llave térmica y el disyuntor están bajas?**\\n🔌No te olvides que estos elementos ayudan a proteger tu circuito eléctrico de sobrecargas o cortocircuitos y cuidan la vida de las personas, y puede suceder que, ante una falla, se activen cortando la luz en tu domicilio. **Si está baja, solo tenes que subirla, porque es una falla interna.**\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bb1\",\n \"action\": 24,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 24,\n \"typeText\": {\n \"messageData\": \"Por favor, a continuación ingresá un email que sirva como contacto.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bcf\",\n \"action\": 30,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 30,\n \"typeText\": {\n \"messageData\": \"Por favor, a continuación ingresá un email que sirva como contacto.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bf6\",\n \"action\": 38,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 38,\n \"typeText\": {\n \"messageData\": \"Tu suministro aún no se encuentra activo. Contactate a para conocer los motivos.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bba\",\n \"action\": 25.3,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"type\": \"text\",\n \"actualStep\": 25.3,\n \"typeText\": {\n \"messageData\": \"Podés ingresar un reclamo técnico por inconvenientes en el servicio, por baja tensión u oscilaciones, comunicándote las 24 hs del día a nuestro Centro de Atención Telefónica al 0800-777-33372.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bf3\",\n \"action\": 37,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 37,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bed\",\n \"action\": 36,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 36,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28ba2\",\n \"action\": 18.2,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"actualStep\": 18.2,\n \"type\": \"text\",\n \"typeText\": {\n \"messageData\": \"Revisá el NIS que ingresaste, parece ser incorrecto. Intentá nuevamente o escribí cancelar para volver al menú principal, buscá el NIS en la opción \\\"Consulta de NIS\\\"\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bae\",\n \"action\": 23,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 23,\n \"typeText\": {\n \"messageData\": \"Ahora, **¿Podrías decirme qué tipo de problema tenes?**\\nSelecciona el motivo:\\n**1.** Corte de Luz\\n**2.** Reclamo con luz\\nCancelar, si tu falla es interna.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bc3\",\n \"action\": 27,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 27,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"🔎 ¡ Ya revisé la información que me diste!\\n**El servicio se encuentra interrumpido en tu barrio por una obra de mejora y mantenimiento de la red eléctrica.**\\n📌 Seguinos en nuestras redes sociales, donde actualizamos información del estado de nuestro servicio e informamos diariamente por interrupciones de nuestro plan de obras.\\n🔗 www.facebook.com/edesasalta \\n🔗 www.instagram.com/edesasalta/ \\n🔗 Edesa (@edesasalta) en X\\n**¿Querés realizar un reclamo?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bc9\",\n \"action\": 28,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 28,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bde\",\n \"action\": 34,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 34,\n \"typeText\": {\n \"messageData\": \"Tu suministro fue dado de baja por impago. Por favor, comunicate al 08109993336 o acercate a la sucursal más cercana  \"\n },\n \"show_url_preview\": true\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bb7\",\n \"action\": 25.2,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"type\": \"text\",\n \"actualStep\": 25.2,\n \"typeText\": {\n \"messageData\": \"Lo sentimos, hubo un problema y no pudimos generar el reclamo.

Por favor, Intenta mas tarde.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bc6\",\n \"action\": 28,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"type\": \"survey\",\n \"actualStep\": 28,\n \"typeSurvey\": {\n \"surveyType\": \"url\",\n \"url\": \"\",\n \"text\": \"Te invitamos a responder una breve encuesta de satisfacción 😀👉: <[[surveyURL]]>\",\n \"query_params\": {\n \"form_id\": \"372\",\n \"event_type\": \"survey\"\n },\n \"encoded_params\": {\n \"motivo\": \"negocio.usuario.reclamo_tecnico\",\n \"id_contacto\": \"{{values.accountId}}\",\n \"canal\": \"web\"\n }\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bf9\",\n \"action\": 38,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 38,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb96\",\n \"action\": 30,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 30,\n \"typeText\": {\n \"messageData\": \"Por favor, a continuación ingresá un email que sirva como contacto.\"\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb8a\",\n \"action\": 18.3,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"bd\",\n \"type\": \"text\",\n \"actualStep\": 18.3,\n \"typeText\": {\n \"messageData\": \"Lo sentimos, hubo un problema y no pudimos recuperar la información del suministro.\\n\\nEl proceso de reclamo técnico se ha suspendido. 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Intentá nuevamente o escribí cancelar para volver al menú principal, buscá el NIS en la opción \\\"Consulta de NIS\\\"\"\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb9e\",\n \"action\": 36,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"bd\",\n \"actualStep\": 36,\n \"type\": \"interactive\",\n \"typeText\": \"\",\n \"typeInteractive\": {\n \"messageInteractiveType\": \"REPLY_BUTTON\",\n \"body\": {\n \"text\": \"*¿Tenés otra consulta?*\"\n },\n \"replyButtonAction\": {\n \"buttons\": [\n {\n \"reply\": {\n \"title\": \"SI\",\n \"payload\": \"1\"\n }\n },\n {\n \"reply\": {\n \"title\": \"NO\",\n \"payload\": \"2\"\n }\n }\n ]\n },\n \"alternativeText\": \"*¿Tenés otra consulta?*\\n*1.* Sí\\n*2.* No\"\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb9c\",\n \"action\": 36,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"bd\",\n \"actualStep\": 36,\n \"type\": \"text\",\n \"typeText\": {\n \"messageData\": \"⚠ Tu suministro tiene generada una orden de suspensión por falta de pago. Regularizá tu cuenta, escribí *PAGAR* para realizar el pago. ¡Es fácil! Unos minutos después de realizar el pago vas a poder hacer un reclamo técnico.\"\n },\n \"show_url_preview\": true\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb92\",\n \"action\": 27,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"interactive\",\n \"actualStep\": 27,\n \"typeText\": \"\",\n \"typeInteractive\": {\n \"messageInteractiveType\": \"REPLY_BUTTON\",\n \"body\": {\n \"text\": \"🔎 ¡ Ya revisé la información que me diste!\\n*El servicio se encuentra interrumpido en tu barrio por una obra de mejora y mantenimiento de la red eléctrica.*\\n📌 Seguinos en nuestras redes sociales, donde actualizamos información del estado de nuestro servicio e informamos diariamente por interrupciones de nuestro plan de obras.\\n🔗 www.facebook.com/edesasalta \\n🔗 www.instagram.com/edesasalta/ \\n🔗 Edesa (@edesasalta) en X\\n*¿Querés realizar un reclamo?*\"\n },\n \"replyButtonAction\": {\n \"buttons\": [\n {\n \"reply\": {\n \"title\": \"SI\",\n \"payload\": \"1\"\n }\n },\n {\n \"reply\": {\n \"title\": \"NO\",\n \"payload\": \"2\"\n }\n }\n ]\n },\n \"alternativeText\": \"Tu suministro se encuentra interrumpido momentáneamente por una obra de mejora en la red eléctrica de tu barrio. ¿Querés realizar un reclamo?\\n\\n*1.* Sí.\\n*2.* No.\"\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb95\",\n \"action\": 29,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"interactive\",\n \"actualStep\": 29,\n \"typeText\": \"\",\n \"typeInteractive\": {\n \"messageInteractiveType\": \"REPLY_BUTTON\",\n \"body\": {\n \"text\": \"🔎 ¡ Ya revisé la información que me diste!\\n👉 El servicio se encuentra interrumpido porque *tenemos una falla en la red eléctrica*. Nuestro Centro Operativo derivó la zona afectada al equipo técnico en calle para solucionar el problema lo antes posible.👷🏻🚚\\n*¿Querés hacer un reclamo igual?*\"\n },\n \"replyButtonAction\": {\n \"buttons\": [\n {\n \"reply\": {\n \"title\": \"SI\",\n \"payload\": \"1\"\n }\n },\n {\n \"reply\": {\n \"title\": \"NO\",\n \"payload\": \"2\"\n }\n }\n ]\n },\n \"alternativeText\": \"Detectamos que el servicio en tu zona se encuentra interrumpido por una falla en la red. Estamos trabajando para resolverlo con prioridad. ¿Querés realizar un reclamo?\\n\\n*1.* Sí.\\n*2.* No.\"\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb9d\",\n \"action\": 36,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"bd\",\n \"type\": \"survey\",\n \"actualStep\": 36,\n \"typeSurvey\": {\n \"surveyType\": \"url\",\n \"url\": \"https://oficinavirtual-edesa-estandarizacion-dev.widergydev.com/encuestas\",\n \"text\": \"Te invitamos a responder una breve encuesta de satisfacción 😀👉: [[surveyURL]]\",\n \"query_params\": {\n \"form_id\": \"372\",\n \"event_type\": \"survey\"\n },\n \"encoded_params\": {\n \"motivo\": \"negocio.usuario.reclamo_tecnico\",\n \"id_contacto\": \"{{values.accountId}}\",\n \"canal\": \"whatsapp\"\n }\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb8e\",\n \"action\": 24,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n 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seguimiento {{values.claimExternalID}}.\\nEn los próximos minutos nuestro Centro Operativo procesará tu caso, y lo derivará a un equipo técnico en la calle para solucionar tu problema lo antes posible. 👷🏻🚚\\n📌 Seguinos en nuestras redes sociales, donde actualizamos información del estado de nuestro servicio e informamos diariamente por interrupciones de nuestro plan de obras.\\n🔗 www.facebook.com/edesasalta \\n🔗 www.instagram.com/edesasalta/ \\n🔗 Edesa (@edesasalta) en X\"\n },\n \"show_url_preview\": true\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb8b\",\n \"action\": 20,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"interactive\",\n \"actualStep\": 20,\n \"typeText\": \"\",\n \"typeInteractive\": {\n \"messageInteractiveType\": \"REPLY_BUTTON\",\n \"body\": {\n \"text\": \"¿Querés consultar por el servicio en la dirección *{{values.address}}*?\"\n },\n 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Puede reiniciarlo ingresando reclamo técnico.\"\n },\n \"then\": [\n {\n \"step\": 21,\n \"isAutoForward\": true,\n \"saveMemory\": true,\n \"when\": {\n \"optionUserMemory\": \"1\"\n }\n },\n {\n \"step\": 18,\n \"when\": {\n \"optionUserMemory\": \"2\"\n }\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdc8\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 21,\n \"services\": [\n \"checkNis\"\n ],\n \"then\": [\n {\n \"step\": 18.2,\n \"isAutoForward\": true,\n \"when\": {\n \"checkNis_result\": \"notFound\"\n }\n },\n {\n \"step\": 18.3,\n \"isAutoForward\": true,\n \"when\": {\n \"checkNis_result\": \"error\"\n }\n },\n {\n \"step\": 37,\n \"when\": {\n \"utility_status\": \"pendienteconexion\"\n }\n },\n {\n \"step\": 22,\n \"isAutoForward\": true,\n \"when\": {\n \"utility_status\": \"activo\",\n \"balance\": 0\n }\n },\n {\n \"step\": 22,\n \"isAutoForward\": true,\n \"when\": {\n \"utility_status\": \"activo\",\n \"balance\": {\n \"_gt\": 0\n }\n }\n },\n {\n \"step\": 32,\n \"when\": {\n \"utility_status\": \"suspendidoimpago\"\n }\n },\n {\n \"step\": 33,\n \"when\": {\n \"utility_status\": \"bajavoluntaria\"\n }\n },\n {\n \"step\": 33,\n \"when\": {\n \"utility_status\": \"bajaforzada\"\n }\n },\n {\n \"step\": 32,\n \"when\": {\n \"utility_status\": \"bajaimpago\"\n }\n },\n {\n \"step\": 35,\n \"when\": {\n \"utility_status\": \"suspentratamiento\"\n }\n },\n {\n \"step\": 33,\n \"when\": {\n \"utility_status\": \"bajaentratamiento\"\n }\n },\n {\n \"step\": 38,\n \"when\": {\n \"utility_status\": \"pendienteconexion\"\n }\n },\n {\n \"step\": 18.3,\n \"isAutoForward\": true,\n \"when\": {}\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdce\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 35,\n \"duration\": {\n \"minutes\": 45\n },\n \"then\": [\n {\n \"externalAction\": \"negocio.usuario.menu\",\n \"when\": {\n \"nextAction\": \"menu\"\n }\n },\n {\n \"finish\": true,\n \"when\": {}\n }\n ],\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"cancelMessage\": {\n \"whatsapp\": \"¡Gracias por comunicarte con nosotros! 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😃\",\n \"web\": \"¡Gracias por comunicarte con nosotros! 😃\"\n },\n \"errorMessage\": {\n \"whatsapp\": \"Las opciones posibles son 1 ó 2, intente nuevamente\",\n \"web\": \"Las opciones posibles son 1 ó 2, intente nuevamente\"\n },\n \"listOptions\": {\n \"menu\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"OK\",\n \"VERDADERO\",\n \"CORRECTO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ]\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdc5\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 25.1,\n \"then\": [\n {\n \"step\": 28,\n \"isAutoForward\": false,\n \"when\": {}\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdcd\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 26,\n \"fieldId\": \"userAskMakeAnyway\",\n \"listOptions\": {\n \"1\": [\n \"1\",\n \"SI\",\n \"A\"\n ],\n \"2\": [\n \"2\",\n \"NO\",\n \"B\"\n ]\n },\n \"errorMessage\": {\n \"whatsapp\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1 o 2.\\n\\n¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\",\n \"web\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1 o 2.

¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\"\n },\n \"cancelOptions\": \"CANCELAR,CANCEL,SALIR,,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND\",\n \"cancelMessage\": {\n \"whatsapp\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\",\n \"web\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\"\n },\n \"then\": [\n {\n \"step\": 25,\n \"isAutoForward\": true,\n \"when\": {\n \"userAskMakeAnyway\": \"1\"\n }\n },\n {\n \"isAutoForward\": false,\n \"step\": 28,\n \"when\": {\n \"userAskMakeAnyway\": \"2\"\n }\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdcf\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 36,\n \"isFinalOn\": {\n \"whatsapp\": false,\n \"web\": false\n },\n \"duration\": {\n \"minutes\": 45\n },\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"then\": [\n {\n \"externalAction\": \"negocio.usuario.menu\",\n \"when\": {\n \"nextAction\": \"menu\"\n }\n },\n {\n \"finish\": true,\n \"when\": {}\n }\n ],\n \"fieldId\": \"nextAction\",\n \"cancelOptions\": \"NO,CANCELAR,CANCEL,SALIR,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND,2,N,NO,DOS,OPCION DOS,OPCION 2,OPCIÓN DOS\",\n \"maxTries\": 3,\n \"cancelMessage\": {\n \"whatsapp\": \"¡Gracias por comunicarte con nosotros! 😃\",\n \"web\": \"¡Gracias por comunicarte con nosotros! 😃\"\n },\n \"errorMessage\": {\n \"whatsapp\": \"Las opciones posibles son 1 ó 2, intente nuevamente\",\n \"web\": \"Las opciones posibles son 1 ó 2, intente nuevamente\"\n },\n \"listOptions\": {\n \"menu\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"OK\",\n \"VERDADERO\",\n \"CORRECTO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ]\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdd0\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 37,\n \"duration\": {\n \"minutes\": 45\n },\n \"isFinalOn\": {\n \"whatsapp\": false,\n \"web\": false\n },\n \"cancelMessage\": {\n \"whatsapp\": \"¡Gracias por comunicarte con nosotros! 😃\",\n \"web\": \"¡Gracias por comunicarte con nosotros! 😃\"\n },\n \"cancelOptions\": \"NO,CANCELAR,CANCEL,SALIR,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND,2,N,NO,DOS,OPCION DOS,OPCION 2,OPCIÓN DOS\",\n \"errorMessage\": {\n \"whatsapp\": \"Las opciones posibles son 1 ó 2, intente nuevamente\",\n \"web\": \"Las opciones posibles son 1 ó 2, intente nuevamente\"\n },\n \"fieldId\": \"nextAction\",\n \"listOptions\": {\n \"menu\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"OK\",\n \"VERDADERO\",\n \"CORRECTO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ]\n },\n \"maxTries\": 3,\n \"then\": [\n {\n \"externalAction\": \"negocio.usuario.menu\",\n \"when\": {\n \"nextAction\": \"menu\"\n }\n },\n {\n \"finish\": true,\n \"when\": {}\n }\n ]\n },\n {\n \"_id\": \"6442b8e2a35cea1a9eee09d5\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 25.3,\n \"isFinalOn\": {\n \"web\": true,\n \"whatsapp\": true\n },\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"6442ba55a35cea1a9eee09d9\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 23,\n \"fieldId\": \"claimType\",\n \"listOptions\": {\n \"1\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"POR CORTE DE LUZ\",\n \"CORTE DE LUZ\",\n \"CORTE\",\n \"SIN LUZ\",\n \"CORTE LUZ\",\n \"CORTE EN SUMINISTRO\",\n \"NO TENGO LUZ\",\n \"ESE MISMO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ],\n \"2\": [\n \"2\",\n \"RECLAMO CON LUZ\",\n \"CON LUZ\",\n \"TENGO LUZ\",\n \"OSCILACIONES\",\n \"OSILACIONES\",\n \"OCILACIONES\",\n \"POR OSCILACIONES\",\n \"FLUCTUACIONES\",\n \"OSCILA\",\n \"OSILA\",\n \"OCILA\",\n \"POR OSCILACIONES\",\n \"POR OSILACIONES\",\n \"POR OCILACIONES\",\n \"OSCILASIONES\",\n \"OSILASIONES\",\n \"OCILASIONES\",\n \"DOS\",\n \"OPCION 2\",\n \"POR BAJA TENSION\",\n \"POR BAJA TENSIÓN\",\n \"BAJA TENSION\",\n \"BAJA TENSIÓN\",\n \"BAJA\",\n \"TENSION BAJA\",\n \"TENSIÓN BAJA\",\n \"POR ALTA TENSION\",\n \"POR ALTA TENSIÓN\",\n \"ALTA TENSION\",\n \"ALTA TENSIÓN\",\n \"ALTA\",\n \"TENSION ALTA\",\n \"TENSIÓN ALTA\"\n ]\n },\n \"errorMessage\": {\n \"whatsapp\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1, 2 o 3.\\n\\n¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\",\n \"web\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1, 2 o 3.

¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\"\n },\n \"cancelOptions\": \"3,TRES,CANCELAR,CANCEL,SALIR,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND,INTERNA\",\n \"cancelMessage\": {\n \"whatsapp\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\",\n \"web\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\"\n },\n \"then\": [\n {\n \"step\": 25,\n \"isAutoForward\": true,\n \"when\": {\n \"claimType\": \"1\"\n }\n },\n {\n \"step\": 25.3,\n \"isAutoForward\": true,\n \"when\": {\n \"claimType\": {\n \"_in\": [\n \"2\"\n ]\n }\n }\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n }\n ],\n \"stepSchema\": {\n \"jsonSchema\": {\n \"title\": \"Información básica\",\n \"type\": \"object\",\n \"definitions\": {\n \"AdditionalPropertiesField\": {\n \"type\": \"object\",\n \"title\": \"Propiedades\",\n \"additionalProperties\": {\n \"$ref\": \"#/definitions/RandomJSON\"\n }\n },\n \"RandomJSON\": {\n \"oneOf\": [\n {\n \"title\": \"Número\",\n \"type\": \"number\"\n },\n {\n \"title\": \"Cadena\",\n \"type\": \"string\"\n },\n {\n \"title\": \"Objeto\",\n \"$ref\": \"#/definitions/AdditionalPropertiesField\"\n }\n ]\n }\n },\n \"required\": [\n \"step\"\n ],\n \"properties\": {\n \"id\": {\n \"type\": \"string\",\n \"title\": \"ID\"\n },\n \"transaction\": {\n \"type\": \"string\",\n \"title\": \"Flujo\"\n },\n \"chatbotName\": {\n \"type\": \"string\",\n \"title\": \"Nombre del chatbot\"\n },\n \"utilityId\": {\n \"type\": \"string\",\n \"title\": \"Utility ID\"\n },\n \"step\": {\n \"type\": \"number\",\n \"title\": \"Número de step\"\n },\n \"fieldId\": {\n \"type\": \"string\",\n \"title\": \"Field ID\",\n \"description\": \"Nombre de la key con el que se almacenará en el contexto el siguiente input del usuario. Caso contrario, se almacenará en 'inputValue'.\"\n },\n \"regexValidation\": {\n \"type\": \"string\",\n \"title\": \"Validación Regex\",\n \"description\": \"Se ejecutará sobre el input ingresado por el usuario. En caso de fallar, NO se almacenará el valor en Field ID ni avanzará de paso.\"\n },\n \"regexFlags\": {\n \"type\": \"string\",\n \"title\": \"Regex Flags\",\n \"description\": \"Flags a aplicar sobre 'Validación Regex'.\"\n },\n \"maxTries\": {\n \"type\": \"number\",\n \"title\": \"Intentos\",\n \"description\": \"Máxima cantidad de intentos de validación o ingreso de opción. Al excederse, se abandona el flujo.\"\n },\n \"timeoutMessageAction\": {\n \"type\": \"string\",\n \"title\": \"Intención de Timeout\",\n \"description\": \"Intención a disparar en caso de timeout.\"\n },\n \"services\": {\n \"type\": \"array\",\n \"title\": \"Servicios\",\n \"description\": \"Servicios a llamar en el step. Agregar ::wait para esperar entre servicios.\",\n \"items\": {\n \"type\": \"string\",\n \"examples\": [\n \"DEPRECATED-claimEdelap(id)\",\n \"DEPRECATED-postForm(id)\",\n \"DEPRECATED-checkNis(accountId?)\",\n \"DEPRECATED-lastPdfBill\",\n \"DEPRECATED-nisesByDocNumber\",\n \"DEPRECATED-techStatus\",\n \"DEPRECATED-techStatusUgo\",\n \"DEPRECATED-unsubscribeNis(transaction)\",\n \"DEPRECATED-downloadPdfBill\",\n \"DEPRECATED-debtUgo\",\n \"DEPRECATED-getForm(type, name)\",\n \"DEPRECATED-cancelClaim\",\n \"DEPRECATED-confirmClaim\",\n \"postForm(id)\",\n \"lastPdfBill\",\n \"cancelClaim\",\n \"ccttRenaper\",\n \"lastPdfBillv2\",\n \"checkNis(accountId?)\",\n \"nisesByDocNumber\",\n \"techStatus\",\n \"debtUgo\",\n \"unsubscribeNis(transaction)\",\n \"checkNisEdelap\",\n \"ccttCreateProcedure\",\n \"claimEden(id)\",\n \"downloadPdfBill\",\n \"getForm(type, name)\",\n \"techStatusUgo\",\n \"confirmClaim\",\n \"unexpiredBills\",\n \"ccttCreatePerson\",\n \"claimEdea(id)\",\n \"claimEdelap(id)\",\n \"downloadPdfBills\",\n \"ccttFormsValidation\",\n \"unsubscribeEdenNis(transaction)\",\n \"claimEdesa(id)\",\n \"DEPRECATED-paymentHistoryPDF(accountId?)\",\n \"paymentHistoryPDFInquiry(id)\",\n \"ESED_MOCK_checkNis(accountId?)\",\n \"ESED_MOCK_lastPdfBillv2\",\n \"ESED_MOCK_debtUgo\",\n \"esedToken\",\n \"esedCheckNis(accountId?)\",\n \"esedDebtUgo\",\n \"esedLastBill\",\n \"getFormAsync(accountId?)\",\n \"getEdenorClaimId(type, accountId, formId)\",\n \"showPrepaid(meterPrepaidNumber)\",\n \"reiterateClaim(formID, accountId, externalId)\",\n \"claimEdenor(id)\",\n \"MOCK_getFormAsync(accountId?)\",\n \"MOCK_nosisValidation\",\n \"MOCK_createCctt\"\n ]\n }\n },\n \"cancelOptions\": {\n \"type\": \"array\",\n \"title\": \"Frases de cancelación\",\n \"items\": {\n \"type\": \"string\"\n },\n \"default\": [\n \"CANCELAR\",\n \"SALIR\"\n ]\n },\n \"cancelMessage\": {\n \"type\": \"object\",\n \"title\": \"Mensajes de cancelación\",\n \"properties\": {\n \"whatsapp\": {\n \"title\": \"Whatsapp\",\n \"type\": \"string\"\n },\n \"web\": {\n \"title\": \"Web\",\n \"type\": \"string\"\n }\n }\n },\n \"errorMessage\": {\n \"type\": \"object\",\n \"title\": \"Mensajes de error\",\n \"properties\": {\n \"whatsapp\": {\n \"title\": \"Whatsapp\",\n \"type\": \"string\"\n },\n \"web\": {\n \"title\": \"Web\",\n \"type\": \"string\"\n }\n }\n },\n \"listOptions\": {\n \"type\": \"object\",\n \"properties\": {\n \"seleccion\": {\n \"type\": \"string\",\n \"enum\": [\n \"constante\",\n \"dinamico\"\n ]\n },\n \"valor_constante\": {\n \"type\": \"object\",\n \"title\": \"Valor Constante\",\n \"additionalProperties\": {\n \"type\": \"string\"\n }\n },\n \"valor_dinamico\": {\n \"type\": \"object\",\n \"title\": \"Valor Dinámico\",\n \"properties\": {\n \"listId\": {\n \"type\": \"string\"\n },\n \"optionId\": {\n \"type\": \"string\"\n }\n },\n \"required\": [\n \"listId\",\n \"optionId\"\n ]\n }\n },\n \"required\": [\n \"seleccion\"\n ],\n \"if\": {\n \"properties\": {\n \"seleccion\": {\n \"const\": \"constante\"\n }\n }\n },\n \"then\": {\n \"required\": [\n \"valor_constante\"\n ]\n },\n \"else\": {\n \"required\": [\n \"valor_dinamico\"\n ]\n }\n },\n \"strictOptions\": {\n \"type\": \"boolean\",\n \"title\": \"Opciones estrictas\",\n \"description\": \"Por defecto las opciones son estrictas. De desactivarse, si el texto ingresado por el usuario no se encuentra entre las opciones, se sale del flujo y se intenta identificar una nueva intención.\",\n \"default\": true\n },\n \"makeInactiveOn\": {\n \"type\": \"object\",\n \"title\": \"Transicionar flujo a inactivo\",\n \"description\": \"Almacena el flujo en caso de que se inicie una transacción externa (por ej. OV). Permite retomar el flujo al finalizar dicha transacción. Mientras un flujo está inactivo, el usuario puede iniciar otro flujo.\",\n \"properties\": {\n \"whatsapp\": {\n \"title\": \"Whatsapp\",\n \"type\": \"boolean\"\n },\n \"web\": {\n \"title\": \"Web\",\n \"type\": \"boolean\"\n }\n }\n },\n \"isFinalOn\": {\n \"type\": \"object\",\n \"title\": \"Finalizar flujo\",\n \"description\": \"Caduca completamente el flujo y sus valores de contexto. El usuario puede consultar otro flujo.\",\n \"properties\": {\n \"whatsapp\": {\n \"title\": \"Whatsapp\",\n \"type\": \"boolean\"\n },\n \"web\": {\n \"title\": \"Web\",\n \"type\": \"boolean\"\n }\n }\n },\n \"setValues\": {\n \"type\": \"object\",\n \"title\": \"Asignar valores de contexto\",\n \"description\": \"Permite asignar cualquier valor al contexto arbitrariamente. Permite eliminar valores de contexto (por ej. accountId: null).\",\n \"additionalProperties\": true\n },\n \"duration\": {\n \"type\": \"object\",\n \"title\": \"Duración\",\n \"description\": \"Determina la expiración del step actual. Al expirar, se elimina el flujo. Se puede disparar una intención al expirar el flujo.\",\n \"properties\": {\n \"hours\": {\n \"type\": \"number\",\n \"title\": \"horas\"\n },\n \"minutes\": {\n \"type\": \"number\",\n \"title\": \"minutos\",\n \"default\": 15\n }\n }\n },\n \"then\": {\n \"type\": \"array\",\n \"title\": \"Transición\",\n \"description\": \"El primer item de este listado que cumpla las condiciones, determinará el paso al cual transicionar.\",\n \"items\": {\n \"type\": \"object\",\n \"properties\": {\n \"isAutoForward\": {\n \"title\": \"Ejecutar el siguiente paso sin esperar input (Paso automático, por ej. servicio).\",\n \"type\": \"boolean\"\n },\n \"step\": {\n \"title\": \"Paso\",\n \"description\": \"Paso al cual transicionará el flujo de cumplirse la condición\",\n \"type\": \"number\"\n },\n \"when\": {\n \"title\": \"Condición\",\n \"description\": \"Condiciones que determinan la transición (o no) al paso ingresado.\",\n \"type\": \"object\",\n \"additionalProperties\": {\n \"$ref\": \"#/definitions/RandomJSON\"\n }\n }\n }\n }\n },\n \"actions\": {\n \"type\": \"array\",\n \"title\": \"Acciones\",\n \"items\": {\n \"type\": \"object\",\n \"properties\": {\n \"type\": {\n \"type\": \"string\",\n \"title\": \"Tipo\",\n \"description\": \"in/out: al entrar o salir del paso. inputValidation: avanza de paso si retorna true.\",\n \"default\": \"in\",\n \"enum\": [\n \"in\",\n \"out\",\n \"inputValidation\"\n ]\n },\n \"expression\": {\n \"description\": \"Ejecutará la acción\",\n \"type\": \"string\",\n \"title\": \"Expresión\"\n },\n \"engine\": {\n \"type\": \"string\",\n \"title\": \"Motor\",\n \"description\": \"Sistema que procesará la expresión\",\n \"default\": \"jsonata\",\n \"enum\": [\n \"jsonata\",\n \"jmespath\"\n ]\n },\n \"order\": {\n \"description\": \"Orden de ejecución\",\n \"type\": \"number\",\n \"title\": \"Orden\"\n },\n \"resultKey\": {\n \"type\": \"string\",\n \"description\": \"Atributo donde se almacenará el valor\",\n \"title\": \"Key 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Contactate a para conocer los motivos\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bbd\",\n \"action\": 25.3,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"type\": \"text\",\n \"actualStep\": 25.3,\n \"typeText\": {\n \"messageData\": \"¡Gracias por comunicarte con nosotros! 😃\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bdb\",\n \"action\": 33,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 33,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bd5\",\n \"action\": 32,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 32,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28be8\",\n \"action\": 36,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"type\": \"survey\",\n \"actualStep\": 36,\n \"typeSurvey\": {\n \"surveyType\": \"url\",\n \"url\": \"\",\n \"text\": \"Te invitamos a responder una breve encuesta de satisfacción 😀👉: <[[surveyURL]]>\",\n \"query_params\": {\n \"form_id\": \"372\",\n \"event_type\": \"survey\"\n },\n \"encoded_params\": {\n \"motivo\": \"negocio.usuario.reclamo_tecnico\",\n \"id_contacto\": \"{{values.accountId}}\",\n \"canal\": \"web\"\n }\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28b9f\",\n \"action\": 18,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"intentId\": \"250b8a19-46c7-4caf-abec-9b20f1f56134\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 18,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"🔎Para ayudarte, necesito que ingreses el NIS.\",\n \"images\": [\n {\n \"urlImage\": \"https://utilitygo-agent-data-stage.s3.amazonaws.com/H32WbTlf/assets/nis_location_edesa.png\"\n }\n ],\n \"media\": [],\n \"buttons\": []\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bab\",\n \"action\": 23,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 23,\n \"typeText\": {\n \"messageData\": \"**¿Revisaste si la llave térmica y el disyuntor están bajas?**\\n🔌No te olvides que estos elementos ayudan a proteger tu circuito eléctrico de sobrecargas o cortocircuitos y cuidan la vida de las personas, y puede suceder que, ante una falla, se activen cortando la luz en tu domicilio. **Si está baja, solo tenes que subirla, porque es una falla interna.**\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bb1\",\n \"action\": 24,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 24,\n \"typeText\": {\n \"messageData\": \"Por favor, a continuación ingresá un email que sirva como contacto.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bcf\",\n \"action\": 30,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 30,\n \"typeText\": {\n \"messageData\": \"Por favor, a continuación ingresá un email que sirva como contacto.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bf6\",\n \"action\": 38,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 38,\n \"typeText\": {\n \"messageData\": \"Tu suministro aún no se encuentra activo. Contactate a para conocer los motivos.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bba\",\n \"action\": 25.3,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"type\": \"text\",\n \"actualStep\": 25.3,\n \"typeText\": {\n \"messageData\": \"Podés ingresar un reclamo técnico por inconvenientes en el servicio, por baja tensión u oscilaciones, comunicándote las 24 hs del día a nuestro Centro de Atención Telefónica al 0800-777-33372.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bf3\",\n \"action\": 37,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 37,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bed\",\n \"action\": 36,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 36,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28ba2\",\n \"action\": 18.2,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"actualStep\": 18.2,\n \"type\": \"text\",\n \"typeText\": {\n \"messageData\": \"Revisá el NIS que ingresaste, parece ser incorrecto. Intentá nuevamente o escribí cancelar para volver al menú principal, buscá el NIS en la opción \\\"Consulta de NIS\\\"\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bae\",\n \"action\": 23,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 23,\n \"typeText\": {\n \"messageData\": \"Ahora, **¿Podrías decirme qué tipo de problema tenes?**\\nSelecciona el motivo:\\n**1.** Corte de Luz\\n**2.** Reclamo con luz\\nCancelar, si tu falla es interna.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bc3\",\n \"action\": 27,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 27,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"🔎 ¡ Ya revisé la información que me diste!\\n**El servicio se encuentra interrumpido en tu barrio por una obra de mejora y mantenimiento de la red eléctrica.**\\n📌 Seguinos en nuestras redes sociales, donde actualizamos información del estado de nuestro servicio e informamos diariamente por interrupciones de nuestro plan de obras.\\n🔗 www.facebook.com/edesasalta \\n🔗 www.instagram.com/edesasalta/ \\n🔗 Edesa (@edesasalta) en X\\n**¿Querés realizar un reclamo?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bc9\",\n \"action\": 28,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 28,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bde\",\n \"action\": 34,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 34,\n \"typeText\": {\n \"messageData\": \"Tu suministro fue dado de baja por impago. Por favor, comunicate al 08109993336 o acercate a la sucursal más cercana  \"\n },\n \"show_url_preview\": true\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bb7\",\n \"action\": 25.2,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"type\": \"text\",\n \"actualStep\": 25.2,\n \"typeText\": {\n \"messageData\": \"Lo sentimos, hubo un problema y no pudimos generar el reclamo.

Por favor, Intenta mas tarde.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bc6\",\n \"action\": 28,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"type\": \"survey\",\n \"actualStep\": 28,\n \"typeSurvey\": {\n \"surveyType\": \"url\",\n \"url\": \"\",\n \"text\": \"Te invitamos a responder una breve encuesta de satisfacción 😀👉: <[[surveyURL]]>\",\n \"query_params\": {\n \"form_id\": \"372\",\n \"event_type\": \"survey\"\n },\n \"encoded_params\": {\n \"motivo\": \"negocio.usuario.reclamo_tecnico\",\n \"id_contacto\": \"{{values.accountId}}\",\n \"canal\": \"web\"\n }\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bf9\",\n \"action\": 38,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 38,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb96\",\n \"action\": 30,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 30,\n \"typeText\": {\n \"messageData\": \"Por favor, a continuación ingresá un email que sirva como contacto.\"\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb8a\",\n \"action\": 18.3,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"bd\",\n \"type\": \"text\",\n \"actualStep\": 18.3,\n \"typeText\": {\n \"messageData\": \"Lo sentimos, hubo un problema y no pudimos recuperar la información del suministro.\\n\\nEl proceso de reclamo técnico se ha suspendido. 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Intentá nuevamente o escribí cancelar para volver al menú principal, buscá el NIS en la opción \\\"Consulta de NIS\\\"\"\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb9e\",\n \"action\": 36,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"bd\",\n \"actualStep\": 36,\n \"type\": \"interactive\",\n \"typeText\": \"\",\n \"typeInteractive\": {\n \"messageInteractiveType\": \"REPLY_BUTTON\",\n \"body\": {\n \"text\": \"*¿Tenés otra consulta?*\"\n },\n \"replyButtonAction\": {\n \"buttons\": [\n {\n \"reply\": {\n \"title\": \"SI\",\n \"payload\": \"1\"\n }\n },\n {\n \"reply\": {\n \"title\": \"NO\",\n \"payload\": \"2\"\n }\n }\n ]\n },\n \"alternativeText\": \"*¿Tenés otra consulta?*\\n*1.* Sí\\n*2.* No\"\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb9c\",\n \"action\": 36,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"bd\",\n \"actualStep\": 36,\n \"type\": \"text\",\n \"typeText\": {\n \"messageData\": \"⚠ Tu suministro tiene generada una orden de suspensión por falta de pago. Regularizá tu cuenta, escribí *PAGAR* para realizar el pago. ¡Es fácil! Unos minutos después de realizar el pago vas a poder hacer un reclamo técnico.\"\n },\n \"show_url_preview\": true\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb92\",\n \"action\": 27,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"interactive\",\n \"actualStep\": 27,\n \"typeText\": \"\",\n \"typeInteractive\": {\n \"messageInteractiveType\": \"REPLY_BUTTON\",\n \"body\": {\n \"text\": \"🔎 ¡ Ya revisé la información que me diste!\\n*El servicio se encuentra interrumpido en tu barrio por una obra de mejora y mantenimiento de la red eléctrica.*\\n📌 Seguinos en nuestras redes sociales, donde actualizamos información del estado de nuestro servicio e informamos diariamente por interrupciones de nuestro plan de obras.\\n🔗 www.facebook.com/edesasalta \\n🔗 www.instagram.com/edesasalta/ \\n🔗 Edesa (@edesasalta) en X\\n*¿Querés realizar un reclamo?*\"\n },\n \"replyButtonAction\": {\n \"buttons\": [\n {\n \"reply\": {\n \"title\": \"SI\",\n \"payload\": \"1\"\n }\n },\n {\n \"reply\": {\n \"title\": \"NO\",\n \"payload\": \"2\"\n }\n }\n ]\n },\n \"alternativeText\": \"Tu suministro se encuentra interrumpido momentáneamente por una obra de mejora en la red eléctrica de tu barrio. ¿Querés realizar un reclamo?\\n\\n*1.* Sí.\\n*2.* No.\"\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb95\",\n \"action\": 29,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"interactive\",\n \"actualStep\": 29,\n \"typeText\": \"\",\n \"typeInteractive\": {\n \"messageInteractiveType\": \"REPLY_BUTTON\",\n \"body\": {\n \"text\": \"🔎 ¡ Ya revisé la información que me diste!\\n👉 El servicio se encuentra interrumpido porque *tenemos una falla en la red eléctrica*. Nuestro Centro Operativo derivó la zona afectada al equipo técnico en calle para solucionar el problema lo antes posible.👷🏻🚚\\n*¿Querés hacer un reclamo igual?*\"\n },\n \"replyButtonAction\": {\n \"buttons\": [\n {\n \"reply\": {\n \"title\": \"SI\",\n \"payload\": \"1\"\n }\n },\n {\n \"reply\": {\n \"title\": \"NO\",\n \"payload\": \"2\"\n }\n }\n ]\n },\n \"alternativeText\": \"Detectamos que el servicio en tu zona se encuentra interrumpido por una falla en la red. Estamos trabajando para resolverlo con prioridad. ¿Querés realizar un reclamo?\\n\\n*1.* Sí.\\n*2.* No.\"\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb9d\",\n \"action\": 36,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"bd\",\n \"type\": \"survey\",\n \"actualStep\": 36,\n \"typeSurvey\": {\n \"surveyType\": \"url\",\n \"url\": \"https://oficinavirtual-edesa-estandarizacion-dev.widergydev.com/encuestas\",\n \"text\": \"Te invitamos a responder una breve encuesta de satisfacción 😀👉: [[surveyURL]]\",\n \"query_params\": {\n \"form_id\": \"372\",\n \"event_type\": \"survey\"\n },\n \"encoded_params\": {\n \"motivo\": \"negocio.usuario.reclamo_tecnico\",\n \"id_contacto\": \"{{values.accountId}}\",\n \"canal\": \"whatsapp\"\n }\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb8e\",\n \"action\": 24,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n 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seguimiento {{values.claimExternalID}}.\\nEn los próximos minutos nuestro Centro Operativo procesará tu caso, y lo derivará a un equipo técnico en la calle para solucionar tu problema lo antes posible. 👷🏻🚚\\n📌 Seguinos en nuestras redes sociales, donde actualizamos información del estado de nuestro servicio e informamos diariamente por interrupciones de nuestro plan de obras.\\n🔗 www.facebook.com/edesasalta \\n🔗 www.instagram.com/edesasalta/ \\n🔗 Edesa (@edesasalta) en X\"\n },\n \"show_url_preview\": true\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb8b\",\n \"action\": 20,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"interactive\",\n \"actualStep\": 20,\n \"typeText\": \"\",\n \"typeInteractive\": {\n \"messageInteractiveType\": \"REPLY_BUTTON\",\n \"body\": {\n \"text\": \"¿Querés consultar por el servicio en la dirección *{{values.address}}*?\"\n },\n 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Puede reiniciarlo ingresando reclamo técnico.\"\n },\n \"then\": [\n {\n \"step\": 21,\n \"isAutoForward\": true,\n \"saveMemory\": true,\n \"when\": {\n \"optionUserMemory\": \"1\"\n }\n },\n {\n \"step\": 18,\n \"when\": {\n \"optionUserMemory\": \"2\"\n }\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdc8\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 21,\n \"services\": [\n \"checkNis\"\n ],\n \"then\": [\n {\n \"step\": 18.2,\n \"isAutoForward\": true,\n \"when\": {\n \"checkNis_result\": \"notFound\"\n }\n },\n {\n \"step\": 18.3,\n \"isAutoForward\": true,\n \"when\": {\n \"checkNis_result\": \"error\"\n }\n },\n {\n \"step\": 37,\n \"when\": {\n \"utility_status\": \"pendienteconexion\"\n }\n },\n {\n \"step\": 22,\n \"isAutoForward\": true,\n \"when\": {\n \"utility_status\": \"activo\",\n \"balance\": 0\n }\n },\n {\n \"step\": 22,\n \"isAutoForward\": true,\n \"when\": {\n \"utility_status\": \"activo\",\n \"balance\": {\n \"_gt\": 0\n }\n }\n },\n {\n \"step\": 32,\n \"when\": {\n \"utility_status\": \"suspendidoimpago\"\n }\n },\n {\n \"step\": 33,\n \"when\": {\n \"utility_status\": \"bajavoluntaria\"\n }\n },\n {\n \"step\": 33,\n \"when\": {\n \"utility_status\": \"bajaforzada\"\n }\n },\n {\n \"step\": 32,\n \"when\": {\n \"utility_status\": \"bajaimpago\"\n }\n },\n {\n \"step\": 35,\n \"when\": {\n \"utility_status\": \"suspentratamiento\"\n }\n },\n {\n \"step\": 33,\n \"when\": {\n \"utility_status\": \"bajaentratamiento\"\n }\n },\n {\n \"step\": 38,\n \"when\": {\n \"utility_status\": \"pendienteconexion\"\n }\n },\n {\n \"step\": 18.3,\n \"isAutoForward\": true,\n \"when\": {}\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdce\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 35,\n \"duration\": {\n \"minutes\": 45\n },\n \"then\": [\n {\n \"externalAction\": \"negocio.usuario.menu\",\n \"when\": {\n \"nextAction\": \"menu\"\n }\n },\n {\n \"finish\": true,\n \"when\": {}\n }\n ],\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"cancelMessage\": {\n \"whatsapp\": \"¡Gracias por comunicarte con nosotros! 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😃\",\n \"web\": \"¡Gracias por comunicarte con nosotros! 😃\"\n },\n \"errorMessage\": {\n \"whatsapp\": \"Las opciones posibles son 1 ó 2, intente nuevamente\",\n \"web\": \"Las opciones posibles son 1 ó 2, intente nuevamente\"\n },\n \"listOptions\": {\n \"menu\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"OK\",\n \"VERDADERO\",\n \"CORRECTO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ]\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdc5\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 25.1,\n \"then\": [\n {\n \"step\": 28,\n \"isAutoForward\": false,\n \"when\": {}\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdcd\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 26,\n \"fieldId\": \"userAskMakeAnyway\",\n \"listOptions\": {\n \"1\": [\n \"1\",\n \"SI\",\n \"A\"\n ],\n \"2\": [\n \"2\",\n \"NO\",\n \"B\"\n ]\n },\n \"errorMessage\": {\n \"whatsapp\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1 o 2.\\n\\n¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\",\n \"web\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1 o 2.

¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\"\n },\n \"cancelOptions\": \"CANCELAR,CANCEL,SALIR,,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND\",\n \"cancelMessage\": {\n \"whatsapp\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\",\n \"web\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\"\n },\n \"then\": [\n {\n \"step\": 25,\n \"isAutoForward\": true,\n \"when\": {\n \"userAskMakeAnyway\": \"1\"\n }\n },\n {\n \"isAutoForward\": false,\n \"step\": 28,\n \"when\": {\n \"userAskMakeAnyway\": \"2\"\n }\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdcf\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 36,\n \"isFinalOn\": {\n \"whatsapp\": false,\n \"web\": false\n },\n \"duration\": {\n \"minutes\": 45\n },\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"then\": [\n {\n \"externalAction\": \"negocio.usuario.menu\",\n \"when\": {\n \"nextAction\": \"menu\"\n }\n },\n {\n \"finish\": true,\n \"when\": {}\n }\n ],\n \"fieldId\": \"nextAction\",\n \"cancelOptions\": \"NO,CANCELAR,CANCEL,SALIR,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND,2,N,NO,DOS,OPCION DOS,OPCION 2,OPCIÓN DOS\",\n \"maxTries\": 3,\n \"cancelMessage\": {\n \"whatsapp\": \"¡Gracias por comunicarte con nosotros! 😃\",\n \"web\": \"¡Gracias por comunicarte con nosotros! 😃\"\n },\n \"errorMessage\": {\n \"whatsapp\": \"Las opciones posibles son 1 ó 2, intente nuevamente\",\n \"web\": \"Las opciones posibles son 1 ó 2, intente nuevamente\"\n },\n \"listOptions\": {\n \"menu\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"OK\",\n \"VERDADERO\",\n \"CORRECTO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ]\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdd0\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 37,\n \"duration\": {\n \"minutes\": 45\n },\n \"isFinalOn\": {\n \"whatsapp\": false,\n \"web\": false\n },\n \"cancelMessage\": {\n \"whatsapp\": \"¡Gracias por comunicarte con nosotros! 😃\",\n \"web\": \"¡Gracias por comunicarte con nosotros! 😃\"\n },\n \"cancelOptions\": \"NO,CANCELAR,CANCEL,SALIR,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND,2,N,NO,DOS,OPCION DOS,OPCION 2,OPCIÓN DOS\",\n \"errorMessage\": {\n \"whatsapp\": \"Las opciones posibles son 1 ó 2, intente nuevamente\",\n \"web\": \"Las opciones posibles son 1 ó 2, intente nuevamente\"\n },\n \"fieldId\": \"nextAction\",\n \"listOptions\": {\n \"menu\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"OK\",\n \"VERDADERO\",\n \"CORRECTO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ]\n },\n \"maxTries\": 3,\n \"then\": [\n {\n \"externalAction\": \"negocio.usuario.menu\",\n \"when\": {\n \"nextAction\": \"menu\"\n }\n },\n {\n \"finish\": true,\n \"when\": {}\n }\n ]\n },\n {\n \"_id\": \"6442b8e2a35cea1a9eee09d5\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 25.3,\n \"isFinalOn\": {\n \"web\": true,\n \"whatsapp\": true\n },\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"6442ba55a35cea1a9eee09d9\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 23,\n \"fieldId\": \"claimType\",\n \"listOptions\": {\n \"1\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"POR CORTE DE LUZ\",\n \"CORTE DE LUZ\",\n \"CORTE\",\n \"SIN LUZ\",\n \"CORTE LUZ\",\n \"CORTE EN SUMINISTRO\",\n \"NO TENGO LUZ\",\n \"ESE MISMO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ],\n \"2\": [\n \"2\",\n \"RECLAMO CON LUZ\",\n \"CON LUZ\",\n \"TENGO LUZ\",\n \"OSCILACIONES\",\n \"OSILACIONES\",\n \"OCILACIONES\",\n \"POR OSCILACIONES\",\n \"FLUCTUACIONES\",\n \"OSCILA\",\n \"OSILA\",\n \"OCILA\",\n \"POR OSCILACIONES\",\n \"POR OSILACIONES\",\n \"POR OCILACIONES\",\n \"OSCILASIONES\",\n \"OSILASIONES\",\n \"OCILASIONES\",\n \"DOS\",\n \"OPCION 2\",\n \"POR BAJA TENSION\",\n \"POR BAJA TENSIÓN\",\n \"BAJA TENSION\",\n \"BAJA TENSIÓN\",\n \"BAJA\",\n \"TENSION BAJA\",\n \"TENSIÓN BAJA\",\n \"POR ALTA TENSION\",\n \"POR ALTA TENSIÓN\",\n \"ALTA TENSION\",\n \"ALTA TENSIÓN\",\n \"ALTA\",\n \"TENSION ALTA\",\n \"TENSIÓN ALTA\"\n ]\n },\n \"errorMessage\": {\n \"whatsapp\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1, 2 o 3.\\n\\n¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\",\n \"web\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1, 2 o 3.

¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\"\n },\n \"cancelOptions\": \"3,TRES,CANCELAR,CANCEL,SALIR,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND,INTERNA\",\n \"cancelMessage\": {\n \"whatsapp\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\",\n \"web\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\"\n },\n \"then\": [\n {\n \"step\": 25,\n \"isAutoForward\": true,\n \"when\": {\n \"claimType\": \"1\"\n }\n },\n {\n \"step\": 25.3,\n \"isAutoForward\": true,\n \"when\": {\n \"claimType\": {\n \"_in\": [\n \"2\"\n ]\n }\n }\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n }\n ],\n \"stepSchema\": {\n \"jsonSchema\": {\n \"title\": \"Información básica\",\n \"type\": \"object\",\n \"definitions\": {\n \"AdditionalPropertiesField\": {\n \"type\": \"object\",\n \"title\": \"Propiedades\",\n \"additionalProperties\": {\n \"$ref\": \"#/definitions/RandomJSON\"\n }\n },\n \"RandomJSON\": {\n \"oneOf\": [\n {\n \"title\": \"Número\",\n \"type\": \"number\"\n },\n {\n \"title\": \"Cadena\",\n \"type\": \"string\"\n },\n {\n \"title\": \"Objeto\",\n \"$ref\": \"#/definitions/AdditionalPropertiesField\"\n }\n ]\n }\n },\n \"required\": [\n \"step\"\n ],\n \"properties\": {\n \"id\": {\n \"type\": \"string\",\n \"title\": \"ID\"\n },\n \"transaction\": {\n \"type\": \"string\",\n \"title\": \"Flujo\"\n },\n \"chatbotName\": {\n \"type\": \"string\",\n \"title\": \"Nombre del chatbot\"\n },\n \"utilityId\": {\n \"type\": \"string\",\n \"title\": \"Utility ID\"\n },\n \"step\": {\n \"type\": \"number\",\n \"title\": \"Número de step\"\n },\n \"fieldId\": {\n \"type\": \"string\",\n \"title\": \"Field ID\",\n \"description\": \"Nombre de la key con el que se almacenará en el contexto el siguiente input del usuario. Caso contrario, se almacenará en 'inputValue'.\"\n },\n \"regexValidation\": {\n \"type\": \"string\",\n \"title\": \"Validación Regex\",\n \"description\": \"Se ejecutará sobre el input ingresado por el usuario. En caso de fallar, NO se almacenará el valor en Field ID ni avanzará de paso.\"\n },\n \"regexFlags\": {\n \"type\": \"string\",\n \"title\": \"Regex Flags\",\n \"description\": \"Flags a aplicar sobre 'Validación Regex'.\"\n },\n \"maxTries\": {\n \"type\": \"number\",\n \"title\": \"Intentos\",\n \"description\": \"Máxima cantidad de intentos de validación o ingreso de opción. Al excederse, se abandona el flujo.\"\n },\n \"timeoutMessageAction\": {\n \"type\": \"string\",\n \"title\": \"Intención de Timeout\",\n \"description\": \"Intención a disparar en caso de timeout.\"\n },\n \"services\": {\n \"type\": \"array\",\n \"title\": \"Servicios\",\n \"description\": \"Servicios a llamar en el step. Agregar ::wait para esperar entre servicios.\",\n \"items\": {\n \"type\": \"string\",\n \"examples\": [\n \"DEPRECATED-claimEdelap(id)\",\n \"DEPRECATED-postForm(id)\",\n \"DEPRECATED-checkNis(accountId?)\",\n \"DEPRECATED-lastPdfBill\",\n \"DEPRECATED-nisesByDocNumber\",\n \"DEPRECATED-techStatus\",\n \"DEPRECATED-techStatusUgo\",\n \"DEPRECATED-unsubscribeNis(transaction)\",\n \"DEPRECATED-downloadPdfBill\",\n \"DEPRECATED-debtUgo\",\n \"DEPRECATED-getForm(type, name)\",\n \"DEPRECATED-cancelClaim\",\n \"DEPRECATED-confirmClaim\",\n \"postForm(id)\",\n \"lastPdfBill\",\n \"cancelClaim\",\n \"ccttRenaper\",\n \"lastPdfBillv2\",\n \"checkNis(accountId?)\",\n \"nisesByDocNumber\",\n \"techStatus\",\n \"debtUgo\",\n \"unsubscribeNis(transaction)\",\n \"checkNisEdelap\",\n \"ccttCreateProcedure\",\n \"claimEden(id)\",\n \"downloadPdfBill\",\n \"getForm(type, name)\",\n \"techStatusUgo\",\n \"confirmClaim\",\n \"unexpiredBills\",\n \"ccttCreatePerson\",\n \"claimEdea(id)\",\n \"claimEdelap(id)\",\n \"downloadPdfBills\",\n \"ccttFormsValidation\",\n \"unsubscribeEdenNis(transaction)\",\n \"claimEdesa(id)\",\n \"DEPRECATED-paymentHistoryPDF(accountId?)\",\n \"paymentHistoryPDFInquiry(id)\",\n \"ESED_MOCK_checkNis(accountId?)\",\n \"ESED_MOCK_lastPdfBillv2\",\n \"ESED_MOCK_debtUgo\",\n \"esedToken\",\n \"esedCheckNis(accountId?)\",\n \"esedDebtUgo\",\n \"esedLastBill\",\n \"getFormAsync(accountId?)\",\n \"getEdenorClaimId(type, accountId, formId)\",\n \"showPrepaid(meterPrepaidNumber)\",\n \"reiterateClaim(formID, accountId, externalId)\",\n \"claimEdenor(id)\",\n \"MOCK_getFormAsync(accountId?)\",\n \"MOCK_nosisValidation\",\n \"MOCK_createCctt\"\n ]\n }\n },\n \"cancelOptions\": {\n \"type\": \"array\",\n \"title\": \"Frases de cancelación\",\n \"items\": {\n \"type\": \"string\"\n },\n \"default\": [\n \"CANCELAR\",\n \"SALIR\"\n ]\n },\n \"cancelMessage\": {\n \"type\": \"object\",\n \"title\": \"Mensajes de cancelación\",\n \"properties\": {\n \"whatsapp\": {\n \"title\": \"Whatsapp\",\n \"type\": \"string\"\n },\n \"web\": {\n \"title\": \"Web\",\n \"type\": \"string\"\n }\n }\n },\n \"errorMessage\": {\n \"type\": \"object\",\n \"title\": \"Mensajes de error\",\n \"properties\": {\n \"whatsapp\": {\n \"title\": \"Whatsapp\",\n \"type\": \"string\"\n },\n \"web\": {\n \"title\": \"Web\",\n \"type\": \"string\"\n }\n }\n },\n \"listOptions\": {\n \"type\": \"object\",\n \"properties\": {\n \"seleccion\": {\n \"type\": \"string\",\n \"enum\": [\n \"constante\",\n \"dinamico\"\n ]\n },\n \"valor_constante\": {\n \"type\": \"object\",\n \"title\": \"Valor Constante\",\n \"additionalProperties\": {\n \"type\": \"string\"\n }\n },\n \"valor_dinamico\": {\n \"type\": \"object\",\n \"title\": \"Valor Dinámico\",\n \"properties\": {\n \"listId\": {\n \"type\": \"string\"\n },\n \"optionId\": {\n \"type\": \"string\"\n }\n },\n \"required\": [\n \"listId\",\n \"optionId\"\n ]\n }\n },\n \"required\": [\n \"seleccion\"\n ],\n \"if\": {\n \"properties\": {\n \"seleccion\": {\n \"const\": \"constante\"\n }\n }\n },\n \"then\": {\n \"required\": [\n \"valor_constante\"\n ]\n },\n \"else\": {\n \"required\": [\n \"valor_dinamico\"\n ]\n }\n },\n \"strictOptions\": {\n \"type\": \"boolean\",\n \"title\": \"Opciones estrictas\",\n \"description\": \"Por defecto las opciones son estrictas. De desactivarse, si el texto ingresado por el usuario no se encuentra entre las opciones, se sale del flujo y se intenta identificar una nueva intención.\",\n \"default\": true\n },\n \"makeInactiveOn\": {\n \"type\": \"object\",\n \"title\": \"Transicionar flujo a inactivo\",\n \"description\": \"Almacena el flujo en caso de que se inicie una transacción externa (por ej. OV). Permite retomar el flujo al finalizar dicha transacción. Mientras un flujo está inactivo, el usuario puede iniciar otro flujo.\",\n \"properties\": {\n \"whatsapp\": {\n \"title\": \"Whatsapp\",\n \"type\": \"boolean\"\n },\n \"web\": {\n \"title\": \"Web\",\n \"type\": \"boolean\"\n }\n }\n },\n \"isFinalOn\": {\n \"type\": \"object\",\n \"title\": \"Finalizar flujo\",\n \"description\": \"Caduca completamente el flujo y sus valores de contexto. El usuario puede consultar otro flujo.\",\n \"properties\": {\n \"whatsapp\": {\n \"title\": \"Whatsapp\",\n \"type\": \"boolean\"\n },\n \"web\": {\n \"title\": \"Web\",\n \"type\": \"boolean\"\n }\n }\n },\n \"setValues\": {\n \"type\": \"object\",\n \"title\": \"Asignar valores de contexto\",\n \"description\": \"Permite asignar cualquier valor al contexto arbitrariamente. Permite eliminar valores de contexto (por ej. accountId: null).\",\n \"additionalProperties\": true\n },\n \"duration\": {\n \"type\": \"object\",\n \"title\": \"Duración\",\n \"description\": \"Determina la expiración del step actual. Al expirar, se elimina el flujo. Se puede disparar una intención al expirar el flujo.\",\n \"properties\": {\n \"hours\": {\n \"type\": \"number\",\n \"title\": \"horas\"\n },\n \"minutes\": {\n \"type\": \"number\",\n \"title\": \"minutos\",\n \"default\": 15\n }\n }\n },\n \"then\": {\n \"type\": \"array\",\n \"title\": \"Transición\",\n \"description\": \"El primer item de este listado que cumpla las condiciones, determinará el paso al cual transicionar.\",\n \"items\": {\n \"type\": \"object\",\n \"properties\": {\n \"isAutoForward\": {\n \"title\": \"Ejecutar el siguiente paso sin esperar input (Paso automático, por ej. servicio).\",\n \"type\": \"boolean\"\n },\n \"step\": {\n \"title\": \"Paso\",\n \"description\": \"Paso al cual transicionará el flujo de cumplirse la condición\",\n \"type\": \"number\"\n },\n \"when\": {\n \"title\": \"Condición\",\n \"description\": \"Condiciones que determinan la transición (o no) al paso ingresado.\",\n \"type\": \"object\",\n \"additionalProperties\": {\n \"$ref\": \"#/definitions/RandomJSON\"\n }\n }\n }\n }\n },\n \"actions\": {\n \"type\": \"array\",\n \"title\": \"Acciones\",\n \"items\": {\n \"type\": \"object\",\n \"properties\": {\n \"type\": {\n \"type\": \"string\",\n \"title\": \"Tipo\",\n \"description\": \"in/out: al entrar o salir del paso. inputValidation: avanza de paso si retorna true.\",\n \"default\": \"in\",\n \"enum\": [\n \"in\",\n \"out\",\n \"inputValidation\"\n ]\n },\n \"expression\": {\n \"description\": \"Ejecutará la acción\",\n \"type\": \"string\",\n \"title\": \"Expresión\"\n },\n \"engine\": {\n \"type\": \"string\",\n \"title\": \"Motor\",\n \"description\": \"Sistema que procesará la expresión\",\n \"default\": \"jsonata\",\n \"enum\": [\n \"jsonata\",\n \"jmespath\"\n ]\n },\n \"order\": {\n \"description\": \"Orden de ejecución\",\n \"type\": \"number\",\n \"title\": \"Orden\"\n },\n \"resultKey\": {\n \"type\": \"string\",\n \"description\": \"Atributo donde se almacenará el valor\",\n \"title\": \"Key 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Intentá nuevamente o escribí cancelar para volver al menú principal, buscá el NIS en la opción \\\"Consulta de NIS\\\"\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bae\",\n \"action\": 23,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 23,\n \"typeText\": {\n \"messageData\": \"Ahora, **¿Podrías decirme qué tipo de problema tenes?**\\nSelecciona el motivo:\\n**1.** Corte de Luz\\n**2.** Reclamo con luz\\nCancelar, si tu falla es interna.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bc3\",\n \"action\": 27,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 27,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"🔎 ¡ Ya revisé la información que me diste!\\n**El servicio se encuentra interrumpido en tu barrio por una obra de mejora y mantenimiento de la red eléctrica.**\\n📌 Seguinos en nuestras redes sociales, donde actualizamos información del estado de nuestro servicio e informamos diariamente por interrupciones de nuestro plan de obras.\\n🔗 www.facebook.com/edesasalta \\n🔗 www.instagram.com/edesasalta/ \\n🔗 Edesa (@edesasalta) en X\\n**¿Querés realizar un reclamo?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bc9\",\n \"action\": 28,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 28,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bde\",\n \"action\": 34,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 34,\n \"typeText\": {\n \"messageData\": \"Tu suministro fue dado de baja por impago. 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Regularizá tu cuenta, escribí *PAGAR* para realizar el pago. ¡Es fácil! 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Nuestro Centro Operativo derivó la zona afectada al equipo técnico en calle para solucionar el problema lo antes posible.👷🏻🚚\\n*¿Querés hacer un reclamo igual?*\"\n },\n \"replyButtonAction\": {\n \"buttons\": [\n {\n \"reply\": {\n \"title\": \"SI\",\n \"payload\": \"1\"\n }\n },\n {\n \"reply\": {\n \"title\": \"NO\",\n \"payload\": \"2\"\n }\n }\n ]\n },\n \"alternativeText\": \"Detectamos que el servicio en tu zona se encuentra interrumpido por una falla en la red. 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Puede reiniciarlo ingresando reclamo técnico.\"\n },\n \"then\": [\n {\n \"step\": 21,\n \"isAutoForward\": true,\n \"saveMemory\": true,\n \"when\": {\n \"optionUserMemory\": \"1\"\n }\n },\n {\n \"step\": 18,\n \"when\": {\n \"optionUserMemory\": \"2\"\n }\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdc8\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 21,\n \"services\": [\n \"checkNis\"\n ],\n \"then\": [\n {\n \"step\": 18.2,\n \"isAutoForward\": true,\n \"when\": {\n \"checkNis_result\": \"notFound\"\n }\n },\n {\n \"step\": 18.3,\n \"isAutoForward\": true,\n \"when\": {\n \"checkNis_result\": \"error\"\n }\n },\n {\n \"step\": 37,\n \"when\": {\n \"utility_status\": \"pendienteconexion\"\n }\n },\n {\n \"step\": 22,\n \"isAutoForward\": true,\n \"when\": {\n \"utility_status\": \"activo\",\n \"balance\": 0\n }\n },\n {\n \"step\": 22,\n \"isAutoForward\": true,\n \"when\": {\n \"utility_status\": \"activo\",\n \"balance\": {\n \"_gt\": 0\n }\n }\n },\n {\n \"step\": 32,\n \"when\": {\n \"utility_status\": \"suspendidoimpago\"\n }\n },\n {\n \"step\": 33,\n \"when\": {\n \"utility_status\": \"bajavoluntaria\"\n }\n },\n {\n \"step\": 33,\n \"when\": {\n \"utility_status\": \"bajaforzada\"\n }\n },\n {\n \"step\": 32,\n \"when\": {\n \"utility_status\": \"bajaimpago\"\n }\n },\n {\n \"step\": 35,\n \"when\": {\n \"utility_status\": \"suspentratamiento\"\n }\n },\n {\n \"step\": 33,\n \"when\": {\n \"utility_status\": \"bajaentratamiento\"\n }\n },\n {\n \"step\": 38,\n \"when\": {\n \"utility_status\": \"pendienteconexion\"\n }\n },\n {\n \"step\": 18.3,\n \"isAutoForward\": true,\n \"when\": {}\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdce\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 35,\n \"duration\": {\n \"minutes\": 45\n },\n \"then\": [\n {\n \"externalAction\": \"negocio.usuario.menu\",\n \"when\": {\n \"nextAction\": \"menu\"\n }\n },\n {\n \"finish\": true,\n \"when\": {}\n }\n ],\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"cancelMessage\": {\n \"whatsapp\": \"¡Gracias por comunicarte con nosotros! 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😃\",\n \"web\": \"¡Gracias por comunicarte con nosotros! 😃\"\n },\n \"errorMessage\": {\n \"whatsapp\": \"Las opciones posibles son 1 ó 2, intente nuevamente\",\n \"web\": \"Las opciones posibles son 1 ó 2, intente nuevamente\"\n },\n \"listOptions\": {\n \"menu\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"OK\",\n \"VERDADERO\",\n \"CORRECTO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ]\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdc5\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 25.1,\n \"then\": [\n {\n \"step\": 28,\n \"isAutoForward\": false,\n \"when\": {}\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdcd\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 26,\n \"fieldId\": \"userAskMakeAnyway\",\n \"listOptions\": {\n \"1\": [\n \"1\",\n \"SI\",\n \"A\"\n ],\n \"2\": [\n \"2\",\n \"NO\",\n \"B\"\n ]\n },\n \"errorMessage\": {\n \"whatsapp\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1 o 2.\\n\\n¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\",\n \"web\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1 o 2.

¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\"\n },\n \"cancelOptions\": \"CANCELAR,CANCEL,SALIR,,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND\",\n \"cancelMessage\": {\n \"whatsapp\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\",\n \"web\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\"\n },\n \"then\": [\n {\n \"step\": 25,\n \"isAutoForward\": true,\n \"when\": {\n \"userAskMakeAnyway\": \"1\"\n }\n },\n {\n \"isAutoForward\": false,\n \"step\": 28,\n \"when\": {\n \"userAskMakeAnyway\": \"2\"\n }\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdcf\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 36,\n \"isFinalOn\": {\n \"whatsapp\": false,\n \"web\": false\n },\n \"duration\": {\n \"minutes\": 45\n },\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"then\": [\n {\n \"externalAction\": \"negocio.usuario.menu\",\n \"when\": {\n \"nextAction\": \"menu\"\n }\n },\n {\n \"finish\": true,\n \"when\": {}\n }\n ],\n \"fieldId\": \"nextAction\",\n \"cancelOptions\": \"NO,CANCELAR,CANCEL,SALIR,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND,2,N,NO,DOS,OPCION DOS,OPCION 2,OPCIÓN DOS\",\n \"maxTries\": 3,\n \"cancelMessage\": {\n \"whatsapp\": \"¡Gracias por comunicarte con nosotros! 😃\",\n \"web\": \"¡Gracias por comunicarte con nosotros! 😃\"\n },\n \"errorMessage\": {\n \"whatsapp\": \"Las opciones posibles son 1 ó 2, intente nuevamente\",\n \"web\": \"Las opciones posibles son 1 ó 2, intente nuevamente\"\n },\n \"listOptions\": {\n \"menu\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"OK\",\n \"VERDADERO\",\n \"CORRECTO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ]\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdd0\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 37,\n \"duration\": {\n \"minutes\": 45\n },\n \"isFinalOn\": {\n \"whatsapp\": false,\n \"web\": false\n },\n \"cancelMessage\": {\n \"whatsapp\": \"¡Gracias por comunicarte con nosotros! 😃\",\n \"web\": \"¡Gracias por comunicarte con nosotros! 😃\"\n },\n \"cancelOptions\": \"NO,CANCELAR,CANCEL,SALIR,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND,2,N,NO,DOS,OPCION DOS,OPCION 2,OPCIÓN DOS\",\n \"errorMessage\": {\n \"whatsapp\": \"Las opciones posibles son 1 ó 2, intente nuevamente\",\n \"web\": \"Las opciones posibles son 1 ó 2, intente nuevamente\"\n },\n \"fieldId\": \"nextAction\",\n \"listOptions\": {\n \"menu\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"OK\",\n \"VERDADERO\",\n \"CORRECTO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ]\n },\n \"maxTries\": 3,\n \"then\": [\n {\n \"externalAction\": \"negocio.usuario.menu\",\n \"when\": {\n \"nextAction\": \"menu\"\n }\n },\n {\n \"finish\": true,\n \"when\": {}\n }\n ]\n },\n {\n \"_id\": \"6442b8e2a35cea1a9eee09d5\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 25.3,\n \"isFinalOn\": {\n \"web\": true,\n \"whatsapp\": true\n },\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"6442ba55a35cea1a9eee09d9\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 23,\n \"fieldId\": \"claimType\",\n \"listOptions\": {\n \"1\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"POR CORTE DE LUZ\",\n \"CORTE DE LUZ\",\n \"CORTE\",\n \"SIN LUZ\",\n \"CORTE LUZ\",\n \"CORTE EN SUMINISTRO\",\n \"NO TENGO LUZ\",\n \"ESE MISMO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ],\n \"2\": [\n \"2\",\n \"RECLAMO CON LUZ\",\n \"CON LUZ\",\n \"TENGO LUZ\",\n \"OSCILACIONES\",\n \"OSILACIONES\",\n \"OCILACIONES\",\n \"POR OSCILACIONES\",\n \"FLUCTUACIONES\",\n \"OSCILA\",\n \"OSILA\",\n \"OCILA\",\n \"POR OSCILACIONES\",\n \"POR OSILACIONES\",\n \"POR OCILACIONES\",\n \"OSCILASIONES\",\n \"OSILASIONES\",\n \"OCILASIONES\",\n \"DOS\",\n \"OPCION 2\",\n \"POR BAJA TENSION\",\n \"POR BAJA TENSIÓN\",\n \"BAJA TENSION\",\n \"BAJA TENSIÓN\",\n \"BAJA\",\n \"TENSION BAJA\",\n \"TENSIÓN BAJA\",\n \"POR ALTA TENSION\",\n \"POR ALTA TENSIÓN\",\n \"ALTA TENSION\",\n \"ALTA TENSIÓN\",\n \"ALTA\",\n \"TENSION ALTA\",\n \"TENSIÓN ALTA\"\n ]\n },\n \"errorMessage\": {\n \"whatsapp\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1, 2 o 3.\\n\\n¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\",\n \"web\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1, 2 o 3.

¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\"\n },\n \"cancelOptions\": \"3,TRES,CANCELAR,CANCEL,SALIR,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND,INTERNA\",\n \"cancelMessage\": {\n \"whatsapp\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\",\n \"web\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\"\n },\n \"then\": [\n {\n \"step\": 25,\n \"isAutoForward\": true,\n \"when\": {\n \"claimType\": \"1\"\n }\n },\n {\n \"step\": 25.3,\n \"isAutoForward\": true,\n \"when\": {\n \"claimType\": {\n \"_in\": [\n \"2\"\n ]\n }\n }\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n }\n ],\n \"stepSchema\": {\n \"jsonSchema\": {\n \"title\": \"Información básica\",\n \"type\": \"object\",\n \"definitions\": {\n \"AdditionalPropertiesField\": {\n \"type\": \"object\",\n \"title\": \"Propiedades\",\n \"additionalProperties\": {\n \"$ref\": \"#/definitions/RandomJSON\"\n }\n },\n \"RandomJSON\": {\n \"oneOf\": [\n {\n \"title\": \"Número\",\n \"type\": \"number\"\n },\n {\n \"title\": \"Cadena\",\n \"type\": \"string\"\n },\n {\n \"title\": \"Objeto\",\n \"$ref\": \"#/definitions/AdditionalPropertiesField\"\n }\n ]\n }\n },\n \"required\": [\n \"step\"\n ],\n \"properties\": {\n \"id\": {\n \"type\": \"string\",\n \"title\": \"ID\"\n },\n \"transaction\": {\n \"type\": \"string\",\n \"title\": \"Flujo\"\n },\n \"chatbotName\": {\n \"type\": \"string\",\n \"title\": \"Nombre del chatbot\"\n },\n \"utilityId\": {\n \"type\": \"string\",\n \"title\": \"Utility ID\"\n },\n \"step\": {\n \"type\": \"number\",\n \"title\": \"Número de step\"\n },\n \"fieldId\": {\n \"type\": \"string\",\n \"title\": \"Field ID\",\n \"description\": \"Nombre de la key con el que se almacenará en el contexto el siguiente input del usuario. Caso contrario, se almacenará en 'inputValue'.\"\n },\n \"regexValidation\": {\n \"type\": \"string\",\n \"title\": \"Validación Regex\",\n \"description\": \"Se ejecutará sobre el input ingresado por el usuario. En caso de fallar, NO se almacenará el valor en Field ID ni avanzará de paso.\"\n },\n \"regexFlags\": {\n \"type\": \"string\",\n \"title\": \"Regex Flags\",\n \"description\": \"Flags a aplicar sobre 'Validación Regex'.\"\n },\n \"maxTries\": {\n \"type\": \"number\",\n \"title\": \"Intentos\",\n \"description\": \"Máxima cantidad de intentos de validación o ingreso de opción. Al excederse, se abandona el flujo.\"\n },\n \"timeoutMessageAction\": {\n \"type\": \"string\",\n \"title\": \"Intención de Timeout\",\n \"description\": \"Intención a disparar en caso de timeout.\"\n },\n \"services\": {\n \"type\": \"array\",\n \"title\": \"Servicios\",\n \"description\": \"Servicios a llamar en el step. Agregar ::wait para esperar entre servicios.\",\n \"items\": {\n \"type\": \"string\",\n \"examples\": [\n \"DEPRECATED-claimEdelap(id)\",\n \"DEPRECATED-postForm(id)\",\n \"DEPRECATED-checkNis(accountId?)\",\n \"DEPRECATED-lastPdfBill\",\n \"DEPRECATED-nisesByDocNumber\",\n \"DEPRECATED-techStatus\",\n \"DEPRECATED-techStatusUgo\",\n \"DEPRECATED-unsubscribeNis(transaction)\",\n \"DEPRECATED-downloadPdfBill\",\n \"DEPRECATED-debtUgo\",\n \"DEPRECATED-getForm(type, name)\",\n \"DEPRECATED-cancelClaim\",\n \"DEPRECATED-confirmClaim\",\n \"postForm(id)\",\n \"lastPdfBill\",\n \"cancelClaim\",\n \"ccttRenaper\",\n \"lastPdfBillv2\",\n \"checkNis(accountId?)\",\n \"nisesByDocNumber\",\n \"techStatus\",\n \"debtUgo\",\n \"unsubscribeNis(transaction)\",\n \"checkNisEdelap\",\n \"ccttCreateProcedure\",\n \"claimEden(id)\",\n \"downloadPdfBill\",\n \"getForm(type, name)\",\n \"techStatusUgo\",\n \"confirmClaim\",\n \"unexpiredBills\",\n \"ccttCreatePerson\",\n \"claimEdea(id)\",\n \"claimEdelap(id)\",\n \"downloadPdfBills\",\n \"ccttFormsValidation\",\n \"unsubscribeEdenNis(transaction)\",\n \"claimEdesa(id)\",\n \"DEPRECATED-paymentHistoryPDF(accountId?)\",\n \"paymentHistoryPDFInquiry(id)\",\n \"ESED_MOCK_checkNis(accountId?)\",\n \"ESED_MOCK_lastPdfBillv2\",\n \"ESED_MOCK_debtUgo\",\n \"esedToken\",\n \"esedCheckNis(accountId?)\",\n \"esedDebtUgo\",\n \"esedLastBill\",\n \"getFormAsync(accountId?)\",\n \"getEdenorClaimId(type, accountId, formId)\",\n \"showPrepaid(meterPrepaidNumber)\",\n \"reiterateClaim(formID, accountId, externalId)\",\n \"claimEdenor(id)\",\n \"MOCK_getFormAsync(accountId?)\",\n \"MOCK_nosisValidation\",\n \"MOCK_createCctt\"\n ]\n }\n },\n \"cancelOptions\": {\n \"type\": \"array\",\n \"title\": \"Frases de cancelación\",\n \"items\": {\n \"type\": \"string\"\n },\n \"default\": [\n \"CANCELAR\",\n \"SALIR\"\n ]\n },\n \"cancelMessage\": {\n \"type\": \"object\",\n \"title\": \"Mensajes de cancelación\",\n \"properties\": {\n \"whatsapp\": {\n \"title\": \"Whatsapp\",\n \"type\": \"string\"\n },\n \"web\": {\n \"title\": \"Web\",\n \"type\": \"string\"\n }\n }\n },\n \"errorMessage\": {\n \"type\": \"object\",\n \"title\": \"Mensajes de error\",\n \"properties\": {\n \"whatsapp\": {\n \"title\": \"Whatsapp\",\n \"type\": \"string\"\n },\n \"web\": {\n \"title\": \"Web\",\n \"type\": \"string\"\n }\n }\n },\n \"listOptions\": {\n \"type\": \"object\",\n \"properties\": {\n \"seleccion\": {\n \"type\": \"string\",\n \"enum\": [\n \"constante\",\n \"dinamico\"\n ]\n },\n \"valor_constante\": {\n \"type\": \"object\",\n \"title\": \"Valor Constante\",\n \"additionalProperties\": {\n \"type\": \"string\"\n }\n },\n \"valor_dinamico\": {\n \"type\": \"object\",\n \"title\": \"Valor Dinámico\",\n \"properties\": {\n \"listId\": {\n \"type\": \"string\"\n },\n \"optionId\": {\n \"type\": \"string\"\n }\n },\n \"required\": [\n \"listId\",\n \"optionId\"\n ]\n }\n },\n \"required\": [\n \"seleccion\"\n ],\n \"if\": {\n \"properties\": {\n \"seleccion\": {\n \"const\": \"constante\"\n }\n }\n },\n \"then\": {\n \"required\": [\n \"valor_constante\"\n ]\n },\n \"else\": {\n \"required\": [\n \"valor_dinamico\"\n ]\n }\n },\n \"strictOptions\": {\n \"type\": \"boolean\",\n \"title\": \"Opciones estrictas\",\n \"description\": \"Por defecto las opciones son estrictas. De desactivarse, si el texto ingresado por el usuario no se encuentra entre las opciones, se sale del flujo y se intenta identificar una nueva intención.\",\n \"default\": true\n },\n \"makeInactiveOn\": {\n \"type\": \"object\",\n \"title\": \"Transicionar flujo a inactivo\",\n \"description\": \"Almacena el flujo en caso de que se inicie una transacción externa (por ej. OV). Permite retomar el flujo al finalizar dicha transacción. Mientras un flujo está inactivo, el usuario puede iniciar otro flujo.\",\n \"properties\": {\n \"whatsapp\": {\n \"title\": \"Whatsapp\",\n \"type\": \"boolean\"\n },\n \"web\": {\n \"title\": \"Web\",\n \"type\": \"boolean\"\n }\n }\n },\n \"isFinalOn\": {\n \"type\": \"object\",\n \"title\": \"Finalizar flujo\",\n \"description\": \"Caduca completamente el flujo y sus valores de contexto. El usuario puede consultar otro flujo.\",\n \"properties\": {\n \"whatsapp\": {\n \"title\": \"Whatsapp\",\n \"type\": \"boolean\"\n },\n \"web\": {\n \"title\": \"Web\",\n \"type\": \"boolean\"\n }\n }\n },\n \"setValues\": {\n \"type\": \"object\",\n \"title\": \"Asignar valores de contexto\",\n \"description\": \"Permite asignar cualquier valor al contexto arbitrariamente. Permite eliminar valores de contexto (por ej. accountId: null).\",\n \"additionalProperties\": true\n },\n \"duration\": {\n \"type\": \"object\",\n \"title\": \"Duración\",\n \"description\": \"Determina la expiración del step actual. Al expirar, se elimina el flujo. Se puede disparar una intención al expirar el flujo.\",\n \"properties\": {\n \"hours\": {\n \"type\": \"number\",\n \"title\": \"horas\"\n },\n \"minutes\": {\n \"type\": \"number\",\n \"title\": \"minutos\",\n \"default\": 15\n }\n }\n },\n \"then\": {\n \"type\": \"array\",\n \"title\": \"Transición\",\n \"description\": \"El primer item de este listado que cumpla las condiciones, determinará el paso al cual transicionar.\",\n \"items\": {\n \"type\": \"object\",\n \"properties\": {\n \"isAutoForward\": {\n \"title\": \"Ejecutar el siguiente paso sin esperar input (Paso automático, por ej. servicio).\",\n \"type\": \"boolean\"\n },\n \"step\": {\n \"title\": \"Paso\",\n \"description\": \"Paso al cual transicionará el flujo de cumplirse la condición\",\n \"type\": \"number\"\n },\n \"when\": {\n \"title\": \"Condición\",\n \"description\": \"Condiciones que determinan la transición (o no) al paso ingresado.\",\n \"type\": \"object\",\n \"additionalProperties\": {\n \"$ref\": \"#/definitions/RandomJSON\"\n }\n }\n }\n }\n },\n \"actions\": {\n \"type\": \"array\",\n \"title\": \"Acciones\",\n \"items\": {\n \"type\": \"object\",\n \"properties\": {\n \"type\": {\n \"type\": \"string\",\n \"title\": \"Tipo\",\n \"description\": \"in/out: al entrar o salir del paso. inputValidation: avanza de paso si retorna true.\",\n \"default\": \"in\",\n \"enum\": [\n \"in\",\n \"out\",\n \"inputValidation\"\n ]\n },\n \"expression\": {\n \"description\": \"Ejecutará la acción\",\n \"type\": \"string\",\n \"title\": \"Expresión\"\n },\n \"engine\": {\n \"type\": \"string\",\n \"title\": \"Motor\",\n \"description\": \"Sistema que procesará la expresión\",\n \"default\": \"jsonata\",\n \"enum\": [\n \"jsonata\",\n \"jmespath\"\n ]\n },\n \"order\": {\n \"description\": \"Orden de ejecución\",\n \"type\": \"number\",\n \"title\": \"Orden\"\n },\n \"resultKey\": {\n \"type\": \"string\",\n \"description\": \"Atributo donde se almacenará el valor\",\n \"title\": \"Key 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Contactate a para conocer los motivos\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bbd\",\n \"action\": 25.3,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"type\": \"text\",\n \"actualStep\": 25.3,\n \"typeText\": {\n \"messageData\": \"¡Gracias por comunicarte con nosotros! 😃\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bdb\",\n \"action\": 33,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 33,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bd5\",\n \"action\": 32,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 32,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28be8\",\n \"action\": 36,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"type\": \"survey\",\n \"actualStep\": 36,\n \"typeSurvey\": {\n \"surveyType\": \"url\",\n \"url\": \"\",\n \"text\": \"Te invitamos a responder una breve encuesta de satisfacción 😀👉: <[[surveyURL]]>\",\n \"query_params\": {\n \"form_id\": \"372\",\n \"event_type\": \"survey\"\n },\n \"encoded_params\": {\n \"motivo\": \"negocio.usuario.reclamo_tecnico\",\n \"id_contacto\": \"{{values.accountId}}\",\n \"canal\": \"web\"\n }\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28b9f\",\n \"action\": 18,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"intentId\": \"250b8a19-46c7-4caf-abec-9b20f1f56134\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 18,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"🔎Para ayudarte, necesito que ingreses el NIS.\",\n \"images\": [\n {\n \"urlImage\": \"https://utilitygo-agent-data-stage.s3.amazonaws.com/H32WbTlf/assets/nis_location_edesa.png\"\n }\n ],\n \"media\": [],\n \"buttons\": []\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bab\",\n \"action\": 23,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 23,\n \"typeText\": {\n \"messageData\": \"**¿Revisaste si la llave térmica y el disyuntor están bajas?**\\n🔌No te olvides que estos elementos ayudan a proteger tu circuito eléctrico de sobrecargas o cortocircuitos y cuidan la vida de las personas, y puede suceder que, ante una falla, se activen cortando la luz en tu domicilio. **Si está baja, solo tenes que subirla, porque es una falla interna.**\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bb1\",\n \"action\": 24,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 24,\n \"typeText\": {\n \"messageData\": \"Por favor, a continuación ingresá un email que sirva como contacto.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bcf\",\n \"action\": 30,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 30,\n \"typeText\": {\n \"messageData\": \"Por favor, a continuación ingresá un email que sirva como contacto.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bf6\",\n \"action\": 38,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 38,\n \"typeText\": {\n \"messageData\": \"Tu suministro aún no se encuentra activo. Contactate a para conocer los motivos.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bba\",\n \"action\": 25.3,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"type\": \"text\",\n \"actualStep\": 25.3,\n \"typeText\": {\n \"messageData\": \"Podés ingresar un reclamo técnico por inconvenientes en el servicio, por baja tensión u oscilaciones, comunicándote las 24 hs del día a nuestro Centro de Atención Telefónica al 0800-777-33372.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bf3\",\n \"action\": 37,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 37,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bed\",\n \"action\": 36,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 36,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28ba2\",\n \"action\": 18.2,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"actualStep\": 18.2,\n \"type\": \"text\",\n \"typeText\": {\n \"messageData\": \"Revisá el NIS que ingresaste, parece ser incorrecto. Intentá nuevamente o escribí cancelar para volver al menú principal, buscá el NIS en la opción \\\"Consulta de NIS\\\"\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bae\",\n \"action\": 23,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 23,\n \"typeText\": {\n \"messageData\": \"Ahora, **¿Podrías decirme qué tipo de problema tenes?**\\nSelecciona el motivo:\\n**1.** Corte de Luz\\n**2.** Reclamo con luz\\nCancelar, si tu falla es interna.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bc3\",\n \"action\": 27,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 27,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"🔎 ¡ Ya revisé la información que me diste!\\n**El servicio se encuentra interrumpido en tu barrio por una obra de mejora y mantenimiento de la red eléctrica.**\\n📌 Seguinos en nuestras redes sociales, donde actualizamos información del estado de nuestro servicio e informamos diariamente por interrupciones de nuestro plan de obras.\\n🔗 www.facebook.com/edesasalta \\n🔗 www.instagram.com/edesasalta/ \\n🔗 Edesa (@edesasalta) en X\\n**¿Querés realizar un reclamo?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bc9\",\n \"action\": 28,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 28,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bde\",\n \"action\": 34,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 34,\n \"typeText\": {\n \"messageData\": \"Tu suministro fue dado de baja por impago. Por favor, comunicate al 08109993336 o acercate a la sucursal más cercana  \"\n },\n \"show_url_preview\": true\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bb7\",\n \"action\": 25.2,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"type\": \"text\",\n \"actualStep\": 25.2,\n \"typeText\": {\n \"messageData\": \"Lo sentimos, hubo un problema y no pudimos generar el reclamo.

Por favor, Intenta mas tarde.\"\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bc6\",\n \"action\": 28,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"bd\",\n \"type\": \"survey\",\n \"actualStep\": 28,\n \"typeSurvey\": {\n \"surveyType\": \"url\",\n \"url\": \"\",\n \"text\": \"Te invitamos a responder una breve encuesta de satisfacción 😀👉: <[[surveyURL]]>\",\n \"query_params\": {\n \"form_id\": \"372\",\n \"event_type\": \"survey\"\n },\n \"encoded_params\": {\n \"motivo\": \"negocio.usuario.reclamo_tecnico\",\n \"id_contacto\": \"{{values.accountId}}\",\n \"canal\": \"web\"\n }\n }\n }\n },\n {\n \"_id\": \"65d946a3790f24e1faf28bf9\",\n \"action\": 38,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"web\": {\n \"chatbotChannelType\": \"web\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"card\",\n \"actualStep\": 38,\n \"typeCard\": {\n \"format\": \"hero_card\",\n \"text\": \"**¿Tenés otra consulta?**\",\n \"images\": [\n {\n \"urlImage\": \"\"\n }\n ],\n \"media\": [],\n \"buttons\": [\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"SI\",\n \"textButton\": \"SI\"\n },\n {\n \"typeButton\": \"imback\",\n \"urlButton\": \"NO\",\n \"textButton\": \"NO\"\n }\n ]\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb96\",\n \"action\": 30,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"text\",\n \"actualStep\": 30,\n \"typeText\": {\n \"messageData\": \"Por favor, a continuación ingresá un email que sirva como contacto.\"\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb8a\",\n \"action\": 18.3,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"bd\",\n \"type\": \"text\",\n \"actualStep\": 18.3,\n \"typeText\": {\n \"messageData\": \"Lo sentimos, hubo un problema y no pudimos recuperar la información del suministro.\\n\\nEl proceso de reclamo técnico se ha suspendido. 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Intentá nuevamente o escribí cancelar para volver al menú principal, buscá el NIS en la opción \\\"Consulta de NIS\\\"\"\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb9e\",\n \"action\": 36,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"bd\",\n \"actualStep\": 36,\n \"type\": \"interactive\",\n \"typeText\": \"\",\n \"typeInteractive\": {\n \"messageInteractiveType\": \"REPLY_BUTTON\",\n \"body\": {\n \"text\": \"*¿Tenés otra consulta?*\"\n },\n \"replyButtonAction\": {\n \"buttons\": [\n {\n \"reply\": {\n \"title\": \"SI\",\n \"payload\": \"1\"\n }\n },\n {\n \"reply\": {\n \"title\": \"NO\",\n \"payload\": \"2\"\n }\n }\n ]\n },\n \"alternativeText\": \"*¿Tenés otra consulta?*\\n*1.* Sí\\n*2.* No\"\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb9c\",\n \"action\": 36,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"bd\",\n \"actualStep\": 36,\n \"type\": \"text\",\n \"typeText\": {\n \"messageData\": \"⚠ Tu suministro tiene generada una orden de suspensión por falta de pago. Regularizá tu cuenta, escribí *PAGAR* para realizar el pago. ¡Es fácil! Unos minutos después de realizar el pago vas a poder hacer un reclamo técnico.\"\n },\n \"show_url_preview\": true\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb92\",\n \"action\": 27,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"interactive\",\n \"actualStep\": 27,\n \"typeText\": \"\",\n \"typeInteractive\": {\n \"messageInteractiveType\": \"REPLY_BUTTON\",\n \"body\": {\n \"text\": \"🔎 ¡ Ya revisé la información que me diste!\\n*El servicio se encuentra interrumpido en tu barrio por una obra de mejora y mantenimiento de la red eléctrica.*\\n📌 Seguinos en nuestras redes sociales, donde actualizamos información del estado de nuestro servicio e informamos diariamente por interrupciones de nuestro plan de obras.\\n🔗 www.facebook.com/edesasalta \\n🔗 www.instagram.com/edesasalta/ \\n🔗 Edesa (@edesasalta) en X\\n*¿Querés realizar un reclamo?*\"\n },\n \"replyButtonAction\": {\n \"buttons\": [\n {\n \"reply\": {\n \"title\": \"SI\",\n \"payload\": \"1\"\n }\n },\n {\n \"reply\": {\n \"title\": \"NO\",\n \"payload\": \"2\"\n }\n }\n ]\n },\n \"alternativeText\": \"Tu suministro se encuentra interrumpido momentáneamente por una obra de mejora en la red eléctrica de tu barrio. ¿Querés realizar un reclamo?\\n\\n*1.* Sí.\\n*2.* No.\"\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb95\",\n \"action\": 29,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"interactive\",\n \"actualStep\": 29,\n \"typeText\": \"\",\n \"typeInteractive\": {\n \"messageInteractiveType\": \"REPLY_BUTTON\",\n \"body\": {\n \"text\": \"🔎 ¡ Ya revisé la información que me diste!\\n👉 El servicio se encuentra interrumpido porque *tenemos una falla en la red eléctrica*. Nuestro Centro Operativo derivó la zona afectada al equipo técnico en calle para solucionar el problema lo antes posible.👷🏻🚚\\n*¿Querés hacer un reclamo igual?*\"\n },\n \"replyButtonAction\": {\n \"buttons\": [\n {\n \"reply\": {\n \"title\": \"SI\",\n \"payload\": \"1\"\n }\n },\n {\n \"reply\": {\n \"title\": \"NO\",\n \"payload\": \"2\"\n }\n }\n ]\n },\n \"alternativeText\": \"Detectamos que el servicio en tu zona se encuentra interrumpido por una falla en la red. Estamos trabajando para resolverlo con prioridad. ¿Querés realizar un reclamo?\\n\\n*1.* Sí.\\n*2.* No.\"\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb9d\",\n \"action\": 36,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"bd\",\n \"type\": \"survey\",\n \"actualStep\": 36,\n \"typeSurvey\": {\n \"surveyType\": \"url\",\n \"url\": \"https://oficinavirtual-edesa-estandarizacion-dev.widergydev.com/encuestas\",\n \"text\": \"Te invitamos a responder una breve encuesta de satisfacción 😀👉: [[surveyURL]]\",\n \"query_params\": {\n \"form_id\": \"372\",\n \"event_type\": \"survey\"\n },\n \"encoded_params\": {\n \"motivo\": \"negocio.usuario.reclamo_tecnico\",\n \"id_contacto\": \"{{values.accountId}}\",\n \"canal\": \"whatsapp\"\n }\n }\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb8e\",\n \"action\": 24,\n \"transaction\": \"claim\",\n \"sequence\": \"1\",\n \"whatsapp\": {\n 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seguimiento {{values.claimExternalID}}.\\nEn los próximos minutos nuestro Centro Operativo procesará tu caso, y lo derivará a un equipo técnico en la calle para solucionar tu problema lo antes posible. 👷🏻🚚\\n📌 Seguinos en nuestras redes sociales, donde actualizamos información del estado de nuestro servicio e informamos diariamente por interrupciones de nuestro plan de obras.\\n🔗 www.facebook.com/edesasalta \\n🔗 www.instagram.com/edesasalta/ \\n🔗 Edesa (@edesasalta) en X\"\n },\n \"show_url_preview\": true\n }\n },\n {\n \"_id\": \"63c16ac8a6bbebf65954bb8b\",\n \"action\": 20,\n \"transaction\": \"claim\",\n \"sequence\": \"2\",\n \"whatsapp\": {\n \"chatbotChannelType\": \"whatsapp\",\n \"responseSource\": \"transactionalConv\",\n \"type\": \"interactive\",\n \"actualStep\": 20,\n \"typeText\": \"\",\n \"typeInteractive\": {\n \"messageInteractiveType\": \"REPLY_BUTTON\",\n \"body\": {\n \"text\": \"¿Querés consultar por el servicio en la dirección *{{values.address}}*?\"\n },\n 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Puede reiniciarlo ingresando reclamo técnico.\"\n },\n \"then\": [\n {\n \"step\": 21,\n \"isAutoForward\": true,\n \"saveMemory\": true,\n \"when\": {\n \"optionUserMemory\": \"1\"\n }\n },\n {\n \"step\": 18,\n \"when\": {\n \"optionUserMemory\": \"2\"\n }\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdc8\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 21,\n \"services\": [\n \"checkNis\"\n ],\n \"then\": [\n {\n \"step\": 18.2,\n \"isAutoForward\": true,\n \"when\": {\n \"checkNis_result\": \"notFound\"\n }\n },\n {\n \"step\": 18.3,\n \"isAutoForward\": true,\n \"when\": {\n \"checkNis_result\": \"error\"\n }\n },\n {\n \"step\": 37,\n \"when\": {\n \"utility_status\": \"pendienteconexion\"\n }\n },\n {\n \"step\": 22,\n \"isAutoForward\": true,\n \"when\": {\n \"utility_status\": \"activo\",\n \"balance\": 0\n }\n },\n {\n \"step\": 22,\n \"isAutoForward\": true,\n \"when\": {\n \"utility_status\": \"activo\",\n \"balance\": {\n \"_gt\": 0\n }\n }\n },\n {\n \"step\": 32,\n \"when\": {\n \"utility_status\": \"suspendidoimpago\"\n }\n },\n {\n \"step\": 33,\n \"when\": {\n \"utility_status\": \"bajavoluntaria\"\n }\n },\n {\n \"step\": 33,\n \"when\": {\n \"utility_status\": \"bajaforzada\"\n }\n },\n {\n \"step\": 32,\n \"when\": {\n \"utility_status\": \"bajaimpago\"\n }\n },\n {\n \"step\": 35,\n \"when\": {\n \"utility_status\": \"suspentratamiento\"\n }\n },\n {\n \"step\": 33,\n \"when\": {\n \"utility_status\": \"bajaentratamiento\"\n }\n },\n {\n \"step\": 38,\n \"when\": {\n \"utility_status\": \"pendienteconexion\"\n }\n },\n {\n \"step\": 18.3,\n \"isAutoForward\": true,\n \"when\": {}\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdce\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 35,\n \"duration\": {\n \"minutes\": 45\n },\n \"then\": [\n {\n \"externalAction\": \"negocio.usuario.menu\",\n \"when\": {\n \"nextAction\": \"menu\"\n }\n },\n {\n \"finish\": true,\n \"when\": {}\n }\n ],\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"cancelMessage\": {\n \"whatsapp\": \"¡Gracias por comunicarte con nosotros! 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😃\",\n \"web\": \"¡Gracias por comunicarte con nosotros! 😃\"\n },\n \"errorMessage\": {\n \"whatsapp\": \"Las opciones posibles son 1 ó 2, intente nuevamente\",\n \"web\": \"Las opciones posibles son 1 ó 2, intente nuevamente\"\n },\n \"listOptions\": {\n \"menu\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"OK\",\n \"VERDADERO\",\n \"CORRECTO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ]\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdc5\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 25.1,\n \"then\": [\n {\n \"step\": 28,\n \"isAutoForward\": false,\n \"when\": {}\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdcd\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 26,\n \"fieldId\": \"userAskMakeAnyway\",\n \"listOptions\": {\n \"1\": [\n \"1\",\n \"SI\",\n \"A\"\n ],\n \"2\": [\n \"2\",\n \"NO\",\n \"B\"\n ]\n },\n \"errorMessage\": {\n \"whatsapp\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1 o 2.\\n\\n¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\",\n \"web\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1 o 2.

¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\"\n },\n \"cancelOptions\": \"CANCELAR,CANCEL,SALIR,,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND\",\n \"cancelMessage\": {\n \"whatsapp\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\",\n \"web\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\"\n },\n \"then\": [\n {\n \"step\": 25,\n \"isAutoForward\": true,\n \"when\": {\n \"userAskMakeAnyway\": \"1\"\n }\n },\n {\n \"isAutoForward\": false,\n \"step\": 28,\n \"when\": {\n \"userAskMakeAnyway\": \"2\"\n }\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdcf\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 36,\n \"isFinalOn\": {\n \"whatsapp\": false,\n \"web\": false\n },\n \"duration\": {\n \"minutes\": 45\n },\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"then\": [\n {\n \"externalAction\": \"negocio.usuario.menu\",\n \"when\": {\n \"nextAction\": \"menu\"\n }\n },\n {\n \"finish\": true,\n \"when\": {}\n }\n ],\n \"fieldId\": \"nextAction\",\n \"cancelOptions\": \"NO,CANCELAR,CANCEL,SALIR,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND,2,N,NO,DOS,OPCION DOS,OPCION 2,OPCIÓN DOS\",\n \"maxTries\": 3,\n \"cancelMessage\": {\n \"whatsapp\": \"¡Gracias por comunicarte con nosotros! 😃\",\n \"web\": \"¡Gracias por comunicarte con nosotros! 😃\"\n },\n \"errorMessage\": {\n \"whatsapp\": \"Las opciones posibles son 1 ó 2, intente nuevamente\",\n \"web\": \"Las opciones posibles son 1 ó 2, intente nuevamente\"\n },\n \"listOptions\": {\n \"menu\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"OK\",\n \"VERDADERO\",\n \"CORRECTO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ]\n }\n },\n {\n \"_id\": \"63c16ac9602b5dc433edbdd0\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 37,\n \"duration\": {\n \"minutes\": 45\n },\n \"isFinalOn\": {\n \"whatsapp\": false,\n \"web\": false\n },\n \"cancelMessage\": {\n \"whatsapp\": \"¡Gracias por comunicarte con nosotros! 😃\",\n \"web\": \"¡Gracias por comunicarte con nosotros! 😃\"\n },\n \"cancelOptions\": \"NO,CANCELAR,CANCEL,SALIR,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND,2,N,NO,DOS,OPCION DOS,OPCION 2,OPCIÓN DOS\",\n \"errorMessage\": {\n \"whatsapp\": \"Las opciones posibles son 1 ó 2, intente nuevamente\",\n \"web\": \"Las opciones posibles son 1 ó 2, intente nuevamente\"\n },\n \"fieldId\": \"nextAction\",\n \"listOptions\": {\n \"menu\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"OK\",\n \"VERDADERO\",\n \"CORRECTO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ]\n },\n \"maxTries\": 3,\n \"then\": [\n {\n \"externalAction\": \"negocio.usuario.menu\",\n \"when\": {\n \"nextAction\": \"menu\"\n }\n },\n {\n \"finish\": true,\n \"when\": {}\n }\n ]\n },\n {\n \"_id\": \"6442b8e2a35cea1a9eee09d5\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 25.3,\n \"isFinalOn\": {\n \"web\": true,\n \"whatsapp\": true\n },\n \"duration\": {\n \"minutes\": 45\n }\n },\n {\n \"_id\": \"6442ba55a35cea1a9eee09d9\",\n \"createdAt\": \"2022-11-17T18:30:44.965Z\",\n \"lastUpdate\": \"2022-11-17T18:30:44.965Z\",\n \"chatbotName\": \"Edesa-Institucional-Web\",\n \"utilityId\": \"3\",\n \"transaction\": \"claim\",\n \"step\": 23,\n \"fieldId\": \"claimType\",\n \"listOptions\": {\n \"1\": [\n \"1\",\n \"S\",\n \"SI\",\n \"Y\",\n \"YES\",\n \"POR CORTE DE LUZ\",\n \"CORTE DE LUZ\",\n \"CORTE\",\n \"SIN LUZ\",\n \"CORTE LUZ\",\n \"CORTE EN SUMINISTRO\",\n \"NO TENGO LUZ\",\n \"ESE MISMO\",\n \"UNO\",\n \"OPCION UNO\",\n \"OPCION 1\"\n ],\n \"2\": [\n \"2\",\n \"RECLAMO CON LUZ\",\n \"CON LUZ\",\n \"TENGO LUZ\",\n \"OSCILACIONES\",\n \"OSILACIONES\",\n \"OCILACIONES\",\n \"POR OSCILACIONES\",\n \"FLUCTUACIONES\",\n \"OSCILA\",\n \"OSILA\",\n \"OCILA\",\n \"POR OSCILACIONES\",\n \"POR OSILACIONES\",\n \"POR OCILACIONES\",\n \"OSCILASIONES\",\n \"OSILASIONES\",\n \"OCILASIONES\",\n \"DOS\",\n \"OPCION 2\",\n \"POR BAJA TENSION\",\n \"POR BAJA TENSIÓN\",\n \"BAJA TENSION\",\n \"BAJA TENSIÓN\",\n \"BAJA\",\n \"TENSION BAJA\",\n \"TENSIÓN BAJA\",\n \"POR ALTA TENSION\",\n \"POR ALTA TENSIÓN\",\n \"ALTA TENSION\",\n \"ALTA TENSIÓN\",\n \"ALTA\",\n \"TENSION ALTA\",\n \"TENSIÓN ALTA\"\n ]\n },\n \"errorMessage\": {\n \"whatsapp\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1, 2 o 3.\\n\\n¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\",\n \"web\": \"La respuesta seleccionada/ingresada es inválida. Los valores posibles a utilizar son 1, 2 o 3.

¡Intentá nuevamente o ingresá Cancelar para volver a iniciar!\"\n },\n \"cancelOptions\": \"3,TRES,CANCELAR,CANCEL,SALIR,EXIT,FIN,FINAL,FINALIZAR,END,SUSPENDER,SUSPEND,INTERNA\",\n \"cancelMessage\": {\n \"whatsapp\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\",\n \"web\": \"El proceso de creación reclamo se ha cancelado. Puede reiniciarlo ingresando reclamo técnico.\"\n },\n \"then\": [\n {\n \"step\": 25,\n \"isAutoForward\": true,\n \"when\": {\n \"claimType\": \"1\"\n }\n },\n {\n \"step\": 25.3,\n \"isAutoForward\": true,\n \"when\": {\n \"claimType\": {\n \"_in\": [\n \"2\"\n ]\n }\n }\n }\n ],\n \"duration\": {\n \"minutes\": 45\n }\n }\n ],\n \"stepSchema\": {\n \"jsonSchema\": {\n \"title\": \"Información básica\",\n \"type\": \"object\",\n \"definitions\": {\n \"AdditionalPropertiesField\": {\n \"type\": \"object\",\n \"title\": \"Propiedades\",\n \"additionalProperties\": {\n \"$ref\": \"#/definitions/RandomJSON\"\n }\n },\n \"RandomJSON\": {\n \"oneOf\": [\n {\n \"title\": \"Número\",\n \"type\": \"number\"\n },\n {\n \"title\": \"Cadena\",\n \"type\": \"string\"\n },\n {\n \"title\": \"Objeto\",\n \"$ref\": \"#/definitions/AdditionalPropertiesField\"\n }\n ]\n }\n },\n \"required\": [\n \"step\"\n ],\n \"properties\": {\n \"id\": {\n \"type\": \"string\",\n \"title\": \"ID\"\n },\n \"transaction\": {\n \"type\": \"string\",\n \"title\": \"Flujo\"\n },\n \"chatbotName\": {\n \"type\": \"string\",\n \"title\": \"Nombre del chatbot\"\n },\n \"utilityId\": {\n \"type\": \"string\",\n \"title\": \"Utility ID\"\n },\n \"step\": {\n \"type\": \"number\",\n \"title\": \"Número de step\"\n },\n \"fieldId\": {\n \"type\": \"string\",\n \"title\": \"Field ID\",\n \"description\": \"Nombre de la key con el que se almacenará en el contexto el siguiente input del usuario. Caso contrario, se almacenará en 'inputValue'.\"\n },\n \"regexValidation\": {\n \"type\": \"string\",\n \"title\": \"Validación Regex\",\n \"description\": \"Se ejecutará sobre el input ingresado por el usuario. En caso de fallar, NO se almacenará el valor en Field ID ni avanzará de paso.\"\n },\n \"regexFlags\": {\n \"type\": \"string\",\n \"title\": \"Regex Flags\",\n \"description\": \"Flags a aplicar sobre 'Validación Regex'.\"\n },\n \"maxTries\": {\n \"type\": \"number\",\n \"title\": \"Intentos\",\n \"description\": \"Máxima cantidad de intentos de validación o ingreso de opción. Al excederse, se abandona el flujo.\"\n },\n \"timeoutMessageAction\": {\n \"type\": \"string\",\n \"title\": \"Intención de Timeout\",\n \"description\": \"Intención a disparar en caso de timeout.\"\n },\n \"services\": {\n \"type\": \"array\",\n \"title\": \"Servicios\",\n \"description\": \"Servicios a llamar en el step. Agregar ::wait para esperar entre servicios.\",\n \"items\": {\n \"type\": \"string\",\n \"examples\": [\n \"DEPRECATED-claimEdelap(id)\",\n \"DEPRECATED-postForm(id)\",\n \"DEPRECATED-checkNis(accountId?)\",\n \"DEPRECATED-lastPdfBill\",\n \"DEPRECATED-nisesByDocNumber\",\n \"DEPRECATED-techStatus\",\n \"DEPRECATED-techStatusUgo\",\n \"DEPRECATED-unsubscribeNis(transaction)\",\n \"DEPRECATED-downloadPdfBill\",\n \"DEPRECATED-debtUgo\",\n \"DEPRECATED-getForm(type, name)\",\n \"DEPRECATED-cancelClaim\",\n \"DEPRECATED-confirmClaim\",\n \"postForm(id)\",\n \"lastPdfBill\",\n \"cancelClaim\",\n \"ccttRenaper\",\n \"lastPdfBillv2\",\n \"checkNis(accountId?)\",\n \"nisesByDocNumber\",\n \"techStatus\",\n \"debtUgo\",\n \"unsubscribeNis(transaction)\",\n \"checkNisEdelap\",\n \"ccttCreateProcedure\",\n \"claimEden(id)\",\n \"downloadPdfBill\",\n \"getForm(type, name)\",\n \"techStatusUgo\",\n \"confirmClaim\",\n \"unexpiredBills\",\n \"ccttCreatePerson\",\n \"claimEdea(id)\",\n \"claimEdelap(id)\",\n \"downloadPdfBills\",\n \"ccttFormsValidation\",\n \"unsubscribeEdenNis(transaction)\",\n \"claimEdesa(id)\",\n \"DEPRECATED-paymentHistoryPDF(accountId?)\",\n \"paymentHistoryPDFInquiry(id)\",\n \"ESED_MOCK_checkNis(accountId?)\",\n \"ESED_MOCK_lastPdfBillv2\",\n \"ESED_MOCK_debtUgo\",\n \"esedToken\",\n \"esedCheckNis(accountId?)\",\n \"esedDebtUgo\",\n \"esedLastBill\",\n \"getFormAsync(accountId?)\",\n \"getEdenorClaimId(type, accountId, formId)\",\n \"showPrepaid(meterPrepaidNumber)\",\n \"reiterateClaim(formID, accountId, externalId)\",\n \"claimEdenor(id)\",\n \"MOCK_getFormAsync(accountId?)\",\n \"MOCK_nosisValidation\",\n \"MOCK_createCctt\"\n ]\n }\n },\n \"cancelOptions\": {\n \"type\": \"array\",\n \"title\": \"Frases de cancelación\",\n \"items\": {\n \"type\": \"string\"\n },\n \"default\": [\n \"CANCELAR\",\n \"SALIR\"\n ]\n },\n \"cancelMessage\": {\n \"type\": \"object\",\n \"title\": \"Mensajes de cancelación\",\n \"properties\": {\n \"whatsapp\": {\n \"title\": \"Whatsapp\",\n \"type\": \"string\"\n },\n \"web\": {\n \"title\": \"Web\",\n \"type\": \"string\"\n }\n }\n },\n \"errorMessage\": {\n \"type\": \"object\",\n \"title\": \"Mensajes de error\",\n \"properties\": {\n \"whatsapp\": {\n \"title\": \"Whatsapp\",\n \"type\": \"string\"\n },\n \"web\": {\n \"title\": \"Web\",\n \"type\": \"string\"\n }\n }\n },\n \"listOptions\": {\n \"type\": \"object\",\n \"properties\": {\n \"seleccion\": {\n \"type\": \"string\",\n \"enum\": [\n \"constante\",\n \"dinamico\"\n ]\n },\n \"valor_constante\": {\n \"type\": \"object\",\n \"title\": \"Valor Constante\",\n \"additionalProperties\": {\n \"type\": \"string\"\n }\n },\n \"valor_dinamico\": {\n \"type\": \"object\",\n \"title\": \"Valor Dinámico\",\n \"properties\": {\n \"listId\": {\n \"type\": \"string\"\n },\n \"optionId\": {\n \"type\": \"string\"\n }\n },\n \"required\": [\n \"listId\",\n \"optionId\"\n ]\n }\n },\n \"required\": [\n \"seleccion\"\n ],\n \"if\": {\n \"properties\": {\n \"seleccion\": {\n \"const\": \"constante\"\n }\n }\n },\n \"then\": {\n \"required\": [\n \"valor_constante\"\n ]\n },\n \"else\": {\n \"required\": [\n \"valor_dinamico\"\n ]\n }\n },\n \"strictOptions\": {\n \"type\": \"boolean\",\n \"title\": \"Opciones estrictas\",\n \"description\": \"Por defecto las opciones son estrictas. De desactivarse, si el texto ingresado por el usuario no se encuentra entre las opciones, se sale del flujo y se intenta identificar una nueva intención.\",\n \"default\": true\n },\n \"makeInactiveOn\": {\n \"type\": \"object\",\n \"title\": \"Transicionar flujo a inactivo\",\n \"description\": \"Almacena el flujo en caso de que se inicie una transacción externa (por ej. OV). Permite retomar el flujo al finalizar dicha transacción. Mientras un flujo está inactivo, el usuario puede iniciar otro flujo.\",\n \"properties\": {\n \"whatsapp\": {\n \"title\": \"Whatsapp\",\n \"type\": \"boolean\"\n },\n \"web\": {\n \"title\": \"Web\",\n \"type\": \"boolean\"\n }\n }\n },\n \"isFinalOn\": {\n \"type\": \"object\",\n \"title\": \"Finalizar flujo\",\n \"description\": \"Caduca completamente el flujo y sus valores de contexto. El usuario puede consultar otro flujo.\",\n \"properties\": {\n \"whatsapp\": {\n \"title\": \"Whatsapp\",\n \"type\": \"boolean\"\n },\n \"web\": {\n \"title\": \"Web\",\n \"type\": \"boolean\"\n }\n }\n },\n \"setValues\": {\n \"type\": \"object\",\n \"title\": \"Asignar valores de contexto\",\n \"description\": \"Permite asignar cualquier valor al contexto arbitrariamente. Permite eliminar valores de contexto (por ej. accountId: null).\",\n \"additionalProperties\": true\n },\n \"duration\": {\n \"type\": \"object\",\n \"title\": \"Duración\",\n \"description\": \"Determina la expiración del step actual. Al expirar, se elimina el flujo. Se puede disparar una intención al expirar el flujo.\",\n \"properties\": {\n \"hours\": {\n \"type\": \"number\",\n \"title\": \"horas\"\n },\n \"minutes\": {\n \"type\": \"number\",\n \"title\": \"minutos\",\n \"default\": 15\n }\n }\n },\n \"then\": {\n \"type\": \"array\",\n \"title\": \"Transición\",\n \"description\": \"El primer item de este listado que cumpla las condiciones, determinará el paso al cual transicionar.\",\n \"items\": {\n \"type\": \"object\",\n \"properties\": {\n \"isAutoForward\": {\n \"title\": \"Ejecutar el siguiente paso sin esperar input (Paso automático, por ej. servicio).\",\n \"type\": \"boolean\"\n },\n \"step\": {\n \"title\": \"Paso\",\n \"description\": \"Paso al cual transicionará el flujo de cumplirse la condición\",\n \"type\": \"number\"\n },\n \"when\": {\n \"title\": \"Condición\",\n \"description\": \"Condiciones que determinan la transición (o no) al paso ingresado.\",\n \"type\": \"object\",\n \"additionalProperties\": {\n \"$ref\": \"#/definitions/RandomJSON\"\n }\n }\n }\n }\n },\n \"actions\": {\n \"type\": \"array\",\n \"title\": \"Acciones\",\n \"items\": {\n \"type\": \"object\",\n \"properties\": {\n \"type\": {\n \"type\": \"string\",\n \"title\": \"Tipo\",\n \"description\": \"in/out: al entrar o salir del paso. inputValidation: avanza de paso si retorna true.\",\n \"default\": \"in\",\n \"enum\": [\n \"in\",\n \"out\",\n \"inputValidation\"\n ]\n },\n \"expression\": {\n \"description\": \"Ejecutará la acción\",\n \"type\": \"string\",\n \"title\": \"Expresión\"\n },\n \"engine\": {\n \"type\": \"string\",\n \"title\": \"Motor\",\n \"description\": \"Sistema que procesará la expresión\",\n \"default\": \"jsonata\",\n \"enum\": [\n \"jsonata\",\n \"jmespath\"\n ]\n },\n \"order\": {\n \"description\": \"Orden de ejecución\",\n \"type\": \"number\",\n \"title\": \"Orden\"\n },\n \"resultKey\": {\n \"type\": \"string\",\n \"description\": \"Atributo donde se almacenará el valor\",\n \"title\": \"Key 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Caso contrario, se almacenará en 'inputValue'.\"\n },\n \"regexValidation\": {\n \"type\": \"string\",\n \"title\": \"Validación Regex\",\n \"description\": \"Se ejecutará sobre el input ingresado por el usuario. En caso de fallar, NO se almacenará el valor en Field ID ni avanzará de paso.\"\n },\n \"regexFlags\": {\n \"type\": \"string\",\n \"title\": \"Regex Flags\",\n \"description\": \"Flags a aplicar sobre 'Validación Regex'.\"\n },\n \"maxTries\": {\n \"type\": \"number\",\n \"title\": \"Intentos\",\n \"description\": \"Máxima cantidad de intentos de validación o ingreso de opción. Al excederse, se abandona el flujo.\"\n },\n \"timeoutMessageAction\": {\n \"type\": \"string\",\n \"title\": \"Intención de Timeout\",\n \"description\": \"Intención a disparar en caso de timeout.\"\n },\n \"services\": {\n \"type\": \"array\",\n \"title\": \"Servicios\",\n \"description\": \"Servicios a llamar en el step. 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\"createdAt\": \"2024-06-23T17:53:31.059Z\",\n \"lastUpdate\": \"2024-06-23T17:53:31.059Z\",\n \"then\": [\n {\n \"finish\": false,\n \"isAutoForward\": false,\n \"saveMemory\": false,\n \"reportMemory\": true,\n \"hourValidation\": false,\n \"_id\": \"66788a20b8a68f0ded7a7fa8\",\n \"step\": 73\n }\n ],\n \"actions\": [],\n \"__v\": 0,\n \"id\": \"6678611bb8a68f0ded7a74d9\"\n },\n {\n \"services\": [],\n \"fieldId\": \"\",\n \"strictOptions\": true,\n \"nextCaseSensitive\": true,\n \"requestConversation\": false,\n \"conversationRequestStatus\": \"fillingForm\",\n \"agent\": null,\n \"validateAppointmentId\": false,\n \"sendTimeoutMessage\": true,\n \"step\": 73,\n \"chatbotName\": \"Camuzzi-Institucional-Web\",\n \"utilityId\": \"1\",\n \"transaction\": \"infinite_loop_test\",\n \"duration\": {},\n \"createdAt\": \"2024-06-23T20:48:30.125Z\",\n \"lastUpdate\": \"2024-06-23T20:48:30.125Z\",\n \"then\": [\n {\n \"finish\": false,\n \"isAutoForward\": false,\n \"saveMemory\": false,\n \"reportMemory\": true,\n \"hourValidation\": false,\n \"_id\": \"66788b94b8a68f0ded7a804f\",\n \"step\": 74\n }\n ],\n \"actions\": [],\n \"__v\": 0,\n \"id\": \"66788a1eb8a68f0ded7a7f9c\"\n },\n {\n \"services\": [],\n \"fieldId\": \"\",\n \"strictOptions\": true,\n \"nextCaseSensitive\": true,\n \"requestConversation\": false,\n \"conversationRequestStatus\": \"fillingForm\",\n \"agent\": null,\n \"validateAppointmentId\": false,\n \"sendTimeoutMessage\": true,\n \"step\": 74,\n \"chatbotName\": \"Camuzzi-Institucional-Web\",\n \"utilityId\": \"1\",\n \"transaction\": \"infinite_loop_test\",\n \"duration\": {},\n \"createdAt\": \"2024-06-23T20:54:42.245Z\",\n \"lastUpdate\": \"2024-06-23T20:54:42.245Z\",\n \"then\": [\n {\n \"finish\": false,\n \"isAutoForward\": false,\n \"saveMemory\": false,\n \"reportMemory\": true,\n \"hourValidation\": false,\n \"_id\": \"6678a1ccb8a68f0ded7a881c\",\n \"step\": 77\n }\n ],\n \"actions\": [],\n \"__v\": 0,\n \"id\": \"66788b92b8a68f0ded7a8042\"\n },\n {\n \"services\": [],\n \"fieldId\": \"\",\n \"strictOptions\": true,\n \"nextCaseSensitive\": true,\n \"requestConversation\": false,\n \"conversationRequestStatus\": \"fillingForm\",\n \"agent\": null,\n \"validateAppointmentId\": false,\n \"sendTimeoutMessage\": true,\n \"step\": 75,\n \"chatbotName\": \"Camuzzi-Institucional-Web\",\n \"utilityId\": \"1\",\n \"transaction\": \"infinite_loop_test\",\n \"duration\": {},\n \"createdAt\": \"2024-06-23T20:55:13.190Z\",\n \"lastUpdate\": \"2024-06-23T20:55:13.190Z\",\n \"then\": [\n {\n \"finish\": false,\n \"isAutoForward\": false,\n \"saveMemory\": false,\n \"reportMemory\": true,\n \"hourValidation\": false,\n \"_id\": \"66789757b8a68f0ded7a842e\",\n \"step\": 76\n }\n ],\n \"actions\": [],\n \"__v\": 0,\n \"id\": \"66788bb1b8a68f0ded7a805e\"\n },\n {\n \"services\": [],\n \"fieldId\": \"\",\n \"strictOptions\": true,\n \"nextCaseSensitive\": true,\n \"requestConversation\": false,\n \"conversationRequestStatus\": \"fillingForm\",\n \"agent\": null,\n \"validateAppointmentId\": false,\n \"sendTimeoutMessage\": true,\n \"step\": 76,\n \"chatbotName\": \"Camuzzi-Institucional-Web\",\n \"utilityId\": \"1\",\n \"transaction\": \"infinite_loop_test\",\n \"duration\": {},\n \"createdAt\": \"2024-06-23T21:44:52.285Z\",\n \"lastUpdate\": \"2024-06-23T21:44:52.285Z\",\n \"then\": [],\n \"actions\": [],\n \"__v\": 0,\n \"id\": \"66789754b8a68f0ded7a8423\"\n },\n {\n \"services\": [],\n \"fieldId\": \"\",\n \"strictOptions\": true,\n \"nextCaseSensitive\": true,\n \"requestConversation\": false,\n \"conversationRequestStatus\": \"fillingForm\",\n \"agent\": null,\n \"validateAppointmentId\": false,\n \"sendTimeoutMessage\": true,\n \"step\": 77,\n \"chatbotName\": \"Camuzzi-Institucional-Web\",\n \"utilityId\": \"1\",\n \"transaction\": \"infinite_loop_test\",\n \"duration\": {},\n \"createdAt\": \"2024-06-23T22:29:30.307Z\",\n \"lastUpdate\": \"2024-06-23T22:29:30.307Z\",\n \"then\": [\n {\n \"finish\": false,\n \"isAutoForward\": false,\n \"saveMemory\": false,\n \"reportMemory\": true,\n \"hourValidation\": false,\n \"_id\": \"6678a21ab8a68f0ded7a8847\",\n \"step\": 78\n }\n ],\n \"actions\": [],\n \"__v\": 0,\n \"id\": \"6678a1cab8a68f0ded7a8810\"\n },\n {\n \"services\": [],\n \"fieldId\": \"\",\n \"strictOptions\": true,\n \"nextCaseSensitive\": true,\n \"requestConversation\": false,\n \"conversationRequestStatus\": \"fillingForm\",\n \"agent\": null,\n \"validateAppointmentId\": false,\n \"sendTimeoutMessage\": true,\n \"step\": 78,\n \"chatbotName\": \"Camuzzi-Institucional-Web\",\n \"utilityId\": \"1\",\n \"transaction\": \"infinite_loop_test\",\n \"duration\": {},\n \"createdAt\": \"2024-06-23T22:30:47.908Z\",\n \"lastUpdate\": \"2024-06-23T22:30:47.908Z\",\n \"then\": [\n {\n \"finish\": false,\n \"isAutoForward\": false,\n \"saveMemory\": false,\n \"reportMemory\": true,\n \"hourValidation\": false,\n \"_id\": \"6678a235b8a68f0ded7a8865\",\n \"step\": 79\n }\n ],\n \"actions\": [],\n \"__v\": 0,\n \"id\": \"6678a217b8a68f0ded7a883a\"\n },\n {\n \"services\": [],\n \"fieldId\": \"\",\n \"strictOptions\": true,\n \"nextCaseSensitive\": true,\n \"requestConversation\": false,\n \"conversationRequestStatus\": \"fillingForm\",\n \"agent\": null,\n \"validateAppointmentId\": false,\n \"sendTimeoutMessage\": true,\n \"step\": 79,\n \"chatbotName\": \"Camuzzi-Institucional-Web\",\n \"utilityId\": \"1\",\n \"transaction\": \"infinite_loop_test\",\n \"duration\": {},\n \"createdAt\": \"2024-06-23T22:31:15.162Z\",\n \"lastUpdate\": \"2024-06-23T22:31:15.162Z\",\n \"then\": [],\n \"actions\": [],\n \"__v\": 0,\n \"id\": \"6678a233b8a68f0ded7a8859\"\n },\n {\n \"services\": [],\n \"fieldId\": \"\",\n \"strictOptions\": true,\n \"nextCaseSensitive\": true,\n \"requestConversation\": false,\n \"conversationRequestStatus\": \"fillingForm\",\n \"agent\": null,\n \"validateAppointmentId\": false,\n \"sendTimeoutMessage\": true,\n \"step\": 80,\n \"chatbotName\": \"Camuzzi-Institucional-Web\",\n \"utilityId\": \"1\",\n \"transaction\": \"infinite_loop_test\",\n \"duration\": {},\n \"createdAt\": \"2024-06-23T22:33:05.239Z\",\n \"lastUpdate\": \"2024-06-23T22:33:05.239Z\",\n \"then\": [\n {\n \"finish\": false,\n \"isAutoForward\": false,\n \"saveMemory\": false,\n \"reportMemory\": true,\n \"hourValidation\": false,\n \"_id\": \"6678a3cfb8a68f0ded7a8963\",\n \"step\": 81\n }\n ],\n \"actions\": [],\n \"__v\": 0,\n \"id\": \"6678a2a1b8a68f0ded7a88d2\"\n },\n {\n \"services\": [],\n \"fieldId\": \"\",\n \"strictOptions\": true,\n \"nextCaseSensitive\": true,\n \"requestConversation\": false,\n \"conversationRequestStatus\": \"fillingForm\",\n \"agent\": null,\n \"validateAppointmentId\": false,\n \"sendTimeoutMessage\": true,\n \"step\": 81,\n \"chatbotName\": \"Camuzzi-Institucional-Web\",\n \"utilityId\": \"1\",\n \"transaction\": \"infinite_loop_test\",\n \"duration\": {},\n \"createdAt\": \"2024-06-23T22:38:04.763Z\",\n \"lastUpdate\": \"2024-06-23T22:38:04.763Z\",\n \"then\": [\n {\n \"finish\": false,\n \"isAutoForward\": false,\n \"saveMemory\": false,\n \"reportMemory\": true,\n \"hourValidation\": false,\n \"_id\": \"6678a45fb8a68f0ded7a89a1\",\n \"step\": 82\n }\n ],\n \"actions\": [],\n \"__v\": 0,\n \"id\": \"6678a3ccb8a68f0ded7a8958\"\n },\n {\n \"services\": [],\n \"fieldId\": \"\",\n \"strictOptions\": true,\n \"nextCaseSensitive\": true,\n \"requestConversation\": false,\n \"conversationRequestStatus\": \"fillingForm\",\n \"agent\": null,\n \"validateAppointmentId\": false,\n \"sendTimeoutMessage\": true,\n \"step\": 82,\n \"chatbotName\": \"Camuzzi-Institucional-Web\",\n \"utilityId\": \"1\",\n \"transaction\": \"infinite_loop_test\",\n \"duration\": {},\n \"createdAt\": \"2024-06-23T22:40:28.540Z\",\n \"lastUpdate\": \"2024-06-23T22:40:28.540Z\",\n \"then\": [\n {\n \"finish\": false,\n \"isAutoForward\": false,\n \"saveMemory\": false,\n \"reportMemory\": true,\n \"hourValidation\": false,\n \"_id\": \"6678a616b8a68f0ded7a8a4e\",\n \"step\": 83\n }\n ],\n \"actions\": [],\n \"__v\": 0,\n \"id\": \"6678a45cb8a68f0ded7a8995\"\n },\n {\n \"services\": [],\n \"fieldId\": \"\",\n \"strictOptions\": true,\n \"nextCaseSensitive\": true,\n \"requestConversation\": false,\n \"conversationRequestStatus\": \"fillingForm\",\n \"agent\": null,\n \"validateAppointmentId\": false,\n \"sendTimeoutMessage\": true,\n \"step\": 83,\n \"chatbotName\": \"Camuzzi-Institucional-Web\",\n \"utilityId\": \"1\",\n \"transaction\": \"infinite_loop_test\",\n \"duration\": {},\n \"createdAt\": \"2024-06-23T22:47:47.524Z\",\n \"lastUpdate\": \"2024-06-23T22:47:47.524Z\",\n \"then\": [],\n \"actions\": [],\n \"__v\": 0,\n \"id\": \"6678a613b8a68f0ded7a8a41\"\n },\n {\n \"services\": [],\n \"fieldId\": \"\",\n \"strictOptions\": true,\n \"nextCaseSensitive\": true,\n \"requestConversation\": false,\n \"conversationRequestStatus\": \"fillingForm\",\n \"agent\": null,\n \"validateAppointmentId\": false,\n \"sendTimeoutMessage\": true,\n \"step\": 84,\n \"chatbotName\": \"Camuzzi-Institucional-Web\",\n \"utilityId\": \"1\",\n \"transaction\": \"infinite_loop_test\",\n \"duration\": {},\n \"createdAt\": \"2024-06-23T22:59:57.488Z\",\n \"lastUpdate\": \"2024-06-23T22:59:57.488Z\",\n \"then\": [],\n \"actions\": [],\n \"__v\": 0,\n \"id\": \"6678a8edb8a68f0ded7a8b52\"\n },\n {\n \"services\": [],\n \"fieldId\": \"\",\n \"strictOptions\": true,\n \"nextCaseSensitive\": true,\n \"requestConversation\": false,\n \"conversationRequestStatus\": \"fillingForm\",\n \"agent\": null,\n \"validateAppointmentId\": false,\n \"sendTimeoutMessage\": true,\n \"step\": 85,\n \"chatbotName\": \"Camuzzi-Institucional-Web\",\n \"utilityId\": \"1\",\n \"transaction\": \"infinite_loop_test\",\n \"duration\": {},\n \"createdAt\": \"2024-06-24T12:26:01.870Z\",\n \"lastUpdate\": \"2024-06-24T12:26:01.870Z\",\n \"then\": [\n {\n \"finish\": false,\n \"isAutoForward\": false,\n \"saveMemory\": false,\n \"reportMemory\": true,\n \"hourValidation\": false,\n \"_id\": \"6679d3406758ee09aecc57e5\",\n \"step\": 88\n }\n ],\n \"actions\": [],\n \"__v\": 0,\n \"id\": \"667965d90c4b4f0df241e534\"\n },\n {\n \"services\": [],\n \"fieldId\": \"\",\n \"strictOptions\": true,\n \"nextCaseSensitive\": true,\n \"requestConversation\": false,\n \"conversationRequestStatus\": \"fillingForm\",\n \"agent\": null,\n \"validateAppointmentId\": false,\n \"sendTimeoutMessage\": true,\n \"step\": 86,\n \"chatbotName\": \"Camuzzi-Institucional-Web\",\n \"utilityId\": \"1\",\n \"transaction\": \"infinite_loop_test\",\n \"duration\": {},\n \"createdAt\": \"2024-06-24T19:55:31.528Z\",\n \"lastUpdate\": \"2024-06-24T19:55:31.528Z\",\n \"then\": [],\n \"actions\": [],\n \"__v\": 0,\n \"id\": \"6679cf336758ee09aecc55b4\"\n },\n {\n \"services\": [],\n \"fieldId\": \"\",\n \"strictOptions\": true,\n \"nextCaseSensitive\": true,\n \"requestConversation\": false,\n \"conversationRequestStatus\": \"fillingForm\",\n \"agent\": null,\n \"validateAppointmentId\": false,\n \"sendTimeoutMessage\": true,\n \"step\": 87,\n \"chatbotName\": \"Camuzzi-Institucional-Web\",\n \"utilityId\": \"1\",\n \"transaction\": \"infinite_loop_test\",\n \"duration\": {},\n \"createdAt\": \"2024-06-24T19:56:58.833Z\",\n \"lastUpdate\": \"2024-06-24T19:56:58.833Z\",\n \"then\": [],\n \"actions\": [],\n \"__v\": 0,\n \"id\": \"6679cf8a6758ee09aecc55f0\"\n },\n {\n \"services\": [],\n \"fieldId\": \"\",\n \"strictOptions\": true,\n \"nextCaseSensitive\": true,\n \"requestConversation\": false,\n \"conversationRequestStatus\": \"fillingForm\",\n \"agent\": null,\n \"validateAppointmentId\": false,\n \"sendTimeoutMessage\": true,\n \"step\": 88,\n \"chatbotName\": \"Camuzzi-Institucional-Web\",\n \"utilityId\": \"1\",\n \"transaction\": \"infinite_loop_test\",\n \"duration\": {},\n \"createdAt\": \"2024-06-24T20:12:45.727Z\",\n \"lastUpdate\": \"2024-06-24T20:12:45.727Z\",\n \"then\": [\n {\n \"finish\": false,\n \"isAutoForward\": false,\n \"saveMemory\": false,\n \"reportMemory\": true,\n \"hourValidation\": false,\n \"_id\": \"6679d3ba6758ee09aecc5823\",\n \"step\": 89\n }\n ],\n \"actions\": [],\n \"__v\": 0,\n \"id\": \"6679d33d6758ee09aecc57d7\"\n },\n {\n \"services\": [],\n \"fieldId\": \"\",\n \"strictOptions\": true,\n \"nextCaseSensitive\": true,\n \"requestConversation\": false,\n \"conversationRequestStatus\": \"fillingForm\",\n \"agent\": null,\n \"validateAppointmentId\": false,\n \"sendTimeoutMessage\": true,\n \"step\": 89,\n \"chatbotName\": \"Camuzzi-Institucional-Web\",\n \"utilityId\": \"1\",\n \"transaction\": \"infinite_loop_test\",\n \"duration\": {},\n \"createdAt\": \"2024-06-24T20:14:47.409Z\",\n \"lastUpdate\": \"2024-06-24T20:14:47.409Z\",\n \"then\": [],\n \"actions\": [],\n \"__v\": 0,\n \"id\": \"6679d3b76758ee09aecc5818\"\n }\n ],\n \"stepSchema\": {\n \"jsonSchema\": {\n \"title\": \"Información básica\",\n \"type\": \"object\",\n \"definitions\": {\n \"AdditionalPropertiesField\": {\n \"type\": \"object\",\n \"title\": \"Propiedades\",\n \"additionalProperties\": {\n \"$ref\": \"#/definitions/RandomJSON\"\n }\n },\n \"RandomJSON\": {\n \"oneOf\": [\n {\n \"title\": \"Número\",\n \"type\": \"number\"\n },\n {\n \"title\": \"Cadena\",\n \"type\": \"string\"\n },\n {\n \"title\": \"Objeto\",\n \"$ref\": \"#/definitions/AdditionalPropertiesField\"\n }\n ]\n }\n },\n \"required\": [\n \"step\"\n ],\n \"properties\": {\n \"id\": {\n \"type\": \"string\",\n \"title\": \"ID\"\n },\n \"transaction\": {\n \"type\": \"string\",\n \"title\": \"Flujo\"\n },\n \"chatbotName\": {\n \"type\": \"string\",\n \"title\": \"Nombre del chatbot\"\n },\n \"utilityId\": {\n \"type\": \"string\",\n \"title\": \"Utility ID\"\n },\n \"step\": {\n \"type\": \"number\",\n \"title\": \"Número de step\"\n },\n \"fieldId\": {\n \"type\": \"string\",\n \"title\": \"Field ID\",\n \"description\": \"Nombre de la key con el que se almacenará en el contexto el siguiente input del usuario. Caso contrario, se almacenará en 'inputValue'.\"\n },\n \"regexValidation\": {\n \"type\": \"string\",\n \"title\": \"Validación Regex\",\n \"description\": \"Se ejecutará sobre el input ingresado por el usuario. En caso de fallar, NO se almacenará el valor en Field ID ni avanzará de paso.\"\n },\n \"regexFlags\": {\n \"type\": \"string\",\n \"title\": \"Regex Flags\",\n \"description\": \"Flags a aplicar sobre 'Validación Regex'.\"\n },\n \"maxTries\": {\n \"type\": \"number\",\n \"title\": \"Intentos\",\n \"description\": \"Máxima cantidad de intentos de validación o ingreso de opción. Al excederse, se abandona el flujo.\"\n },\n \"timeoutMessageAction\": {\n \"type\": \"string\",\n \"title\": \"Intención de Timeout\",\n \"description\": \"Intención a disparar en caso de timeout.\"\n },\n \"services\": {\n \"type\": \"array\",\n \"title\": \"Servicios\",\n \"description\": \"Servicios a llamar en el step. Agregar ::wait para esperar entre servicios.\",\n \"items\": {\n \"type\": \"string\",\n \"examples\": [\n \"DEPRECATED-getForm(type, name)\",\n \"unsubscribeNis(transaction)\",\n \"ESED_MOCK_debtUgo\",\n \"DEPRECATED-nisesByDocNumber\",\n \"unexpiredBills\",\n \"claimEden(id)\",\n \"DEPRECATED-claimEdelap(id)\",\n \"claimEdelap(id)\",\n \"claimEdesa(id)\",\n \"DEPRECATED-techStatus\",\n \"cancelClaim\",\n \"DEPRECATED-paymentHistoryPDF(accountId?)\",\n \"claimEdea(id)\",\n \"esedToken\",\n \"esedCheckNis(accountId?)\",\n \"nisesByDocNumber\",\n \"ccttRenaper\",\n \"DEPRECATED-techStatusUgo\",\n \"DEPRECATED-downloadPdfBill\",\n \"DEPRECATED-debtUgo\",\n \"paymentHistoryPDFInquiry(id)\",\n \"ESED_MOCK_lastPdfBillv2\",\n \"esedLastBill\",\n \"ccttFormsValidation\",\n \"DEPRECATED-lastPdfBill\",\n \"checkNis(accountId?)\",\n \"getForm(type, name)\",\n \"DEPRECATED-checkNis(accountId?)\",\n \"DEPRECATED-unsubscribeNis(transaction)\",\n \"techStatus\",\n \"checkNisEdelap\",\n \"DEPRECATED-cancelClaim\",\n \"postForm(id)\",\n \"lastPdfBill\",\n \"debtUgo\",\n \"downloadPdfBill\",\n \"confirmClaim\",\n \"downloadPdfBills\",\n \"ESED_MOCK_checkNis(accountId?)\",\n \"DEPRECATED-postForm(id)\",\n \"ccttCreatePerson\",\n \"lastPdfBillv2\",\n \"DEPRECATED-confirmClaim\",\n \"techStatusUgo\",\n \"unsubscribeEdenNis(transaction)\",\n \"ccttCreateProcedure\",\n \"esedDebtUgo\",\n \"getEdenorClaimId(type, accountId, formId)\",\n \"getFormAsync(accountId?)\",\n \"showPrepaid(meterPrepaidNumber)\",\n \"claimEdenor(id)\",\n \"reiterateClaim(formID, accountId, externalId)\",\n \"MOCK_getFormAsync(accountId?)\",\n \"MOCK_nosisValidation\",\n \"MOCK_createCctt\"\n ]\n }\n },\n \"cancelOptions\": {\n \"type\": \"string\",\n \"title\": \"Frases de cancelación\",\n \"description\": \"Frases de cancelacion separadas por comas\"\n },\n \"cancelMessage\": {\n \"type\": \"object\",\n \"title\": \"Mensajes de cancelación\",\n \"properties\": {\n \"whatsapp\": {\n \"title\": \"Whatsapp\",\n \"type\": \"string\"\n },\n \"web\": {\n \"title\": \"Web\",\n \"type\": \"string\"\n }\n }\n },\n \"errorMessage\": {\n \"type\": \"object\",\n \"title\": \"Mensajes de error\",\n \"properties\": {\n \"whatsapp\": {\n \"title\": \"Whatsapp\",\n \"type\": \"string\"\n },\n \"web\": {\n \"title\": \"Web\",\n \"type\": \"string\"\n }\n }\n },\n \"listOptions\": {\n \"type\": \"object\",\n \"title\": \"Lista de opciones\",\n \"oneOf\": [\n {\n \"type\": \"object\",\n \"title\": \"static\",\n \"description\": \"Permite forzar a que el input del usuario sólo sea válido si se encuentra entre una de estas opciones. Cada key representa una opción y cada key contiene un arreglo de posibles frases con las cuales la opción será aceptada. Aplica la lógica de intentos. La key de la opción elegida será asignada a Field ID. Esta opción puede ser utilizada para decidir la transición.\",\n \"additionalProperties\": {\n \"type\": \"array\",\n \"items\": {\n \"type\": \"string\"\n }\n }\n },\n {\n \"title\": \"dinamic\",\n \"description\": \"Permite tomar opciones generadas dinámicamente en el flujo, ya sea desde un servicio u otro procesamiento. listId indica el nombre del arreglo variable del contexto donde se almacena el listado de opciones. optionId indica el nombre del atributo que identifica unívocamente a la opción dentro de cada item del arreglo cuando es un objeto y no es requerido en otro caso.\",\n \"properties\": {\n \"listId\": {\n \"type\": \"string\"\n },\n \"optionId\": {\n \"type\": \"string\"\n }\n },\n \"required\": [\n \"listId\",\n \"optionId\"\n ]\n }\n ]\n },\n \"strictOptions\": {\n \"type\": \"boolean\",\n \"title\": \"Opciones estrictas\",\n \"description\": \"Por defecto las opciones son estrictas. De desactivarse, si el texto ingresado por el usuario no se encuentra entre las opciones, se sale del flujo y se intenta identificar una nueva intención.\",\n \"default\": true\n },\n \"makeInactiveOn\": {\n \"type\": \"object\",\n \"title\": \"Transicionar flujo a inactivo\",\n \"description\": \"Almacena el flujo en caso de que se inicie una transacción externa (por ej. OV). Permite retomar el flujo al finalizar dicha transacción. 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\"transactions\": [\n \"test_enzod\",\n \"test_enzod2\"\n ]\n}","options":{"raw":{"language":"json"}}},"url":"http://localhost:5000/api/v1/flows/export","description":"

Ruta para la exporación de flows.

\n

Request Headers:

\n
    \n

  • Authorization: es necesario tener un token valido para pasar por el auth flow de keycloak.

    \n
    • \n

  • utilityexternaid: forma parte de la validación de una sesión valida.

    \n
    • \n

  • chatbotcode: necesario para identificar a que flow vamos a apuntar exportar.

    \n
    • \n
\n

Request Body:

\n
    \n
  • transactions: Un array que contiene strings los cuales deben especificar la transaction a exportar. Ej: [\"nise\"].
    • \n
\n

Response:

\n

Se responde con una propiedad flows que será un array de objetos con las siguientes propiedades:

\n
    \n

  • transaction: string que indica la transaction exportada.

    \n
    • \n

  • messages: array de objetos los cuales representan documentos de la colección de Messages.

    \n
    • \n

  • steps: array de objetos los cuales representan documentos de la colección de transactionConvSteps.

    \n
    • \n

  • analytics: array de objetos.

    \n
    • \n

  • phrases: array de strings donde cada uno de estos es una frase de entrenamiento utilizada en este intent.

    \n
    • \n

  • export_date: string que marca el momento de exportación en formato ISO.

    \n
    • \n
\n

En caso de error:

\n
    \n
  • message: string descriptivo del error.
    • \n
\n","urlObject":{"protocol":"http","port":"5000","path":["api","v1","flows","export"],"host":["localhost"],"query":[],"variable":[]}},"response":[{"id":"27c896a4-b348-40b0-b02d-707894c61a5a","name":"200 OK","originalRequest":{"method":"POST","header":[{"key":"utilityexternalid","value":"1","type":"text"},{"key":"Authorization","value":"Bearer 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\"transactions\": [\n \"test_enzod\",\n \"test_enzod2\"\n ]\n}","options":{"raw":{"language":"json"}}},"url":"{{base-chatbot-api-url}}/api/v1/flows/export"},"_postman_previewlanguage":null,"header":null,"cookie":[],"responseTime":null,"body":null}],"_postman_id":"8176059b-2f27-4bff-94c2-06c1c7abf3ec"},{"name":"Import","id":"96616ae2-c3b1-439f-aa59-1a3df09f5586","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"utilityexternalid","value":"1","type":"text"},{"key":"Authorization","value":"Bearer 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\"jsonFile\": \"{\\\"flows\\\":[{\\\"transaction\\\":\\\"test_enzod2\\\",\\\"messages\\\":[{\\\"id\\\":\\\"69a1af525e66c7effbe5d8c0\\\",\\\"chatbotName\\\":\\\"Camuzzi-Institucional-Web\\\",\\\"action\\\":\\\"action_de_test2\\\",\\\"transaction\\\":\\\"test_enzod2\\\",\\\"sequence\\\":\\\"1\\\",\\\"intentId\\\":\\\"0734d8c9-55e1-4dd2-81c5-2a199d4956e1\\\",\\\"web\\\":{\\\"hourValidation\\\":false,\\\"conditionTrackable\\\":false,\\\"responseSource\\\":\\\"transactionalConv\\\",\\\"actualStep\\\":1,\\\"type\\\":\\\"text\\\",\\\"typeText\\\":{\\\"locale\\\":\\\"es-es\\\",\\\"messageData\\\":\\\"Mensaje de ejemplo\\\"},\\\"valuesMap\\\":[]},\\\"step\\\":1},{\\\"id\\\":\\\"69a1af525e66c7effbe5d8c1\\\",\\\"chatbotName\\\":\\\"Camuzzi-Institucional-Web\\\",\\\"action\\\":\\\"action_de_test2\\\",\\\"transaction\\\":\\\"test_enzod2\\\",\\\"sequence\\\":\\\"1\\\",\\\"intentId\\\":\\\"0734d8c9-55e1-4dd2-81c5-2a199d4956e1\\\",\\\"whatsapp\\\":{\\\"hourValidation\\\":false,\\\"responseSource\\\":\\\"transactionalConv\\\",\\\"actualStep\\\":1,\\\"type\\\":\\\"text\\\",\\\"typeText\\\":{\\\"locale\\\":\\\"es-es\\\",\\\"messageData\\\":\\\"Mensaje de ejemplo\\\"},\\\"valuesMap\\\":[]},\\\"step\\\":1},{\\\"id\\\":\\\"69a1af525e66c7effbe5d8c2\\\",\\\"chatbotName\\\":\\\"Camuzzi-Institucional-Web\\\",\\\"action\\\":\\\"action_de_test2\\\",\\\"transaction\\\":\\\"test_enzod2\\\",\\\"sequence\\\":\\\"1\\\",\\\"intentId\\\":\\\"0734d8c9-55e1-4dd2-81c5-2a199d4956e1\\\",\\\"msteams\\\":{\\\"hourValidation\\\":false,\\\"_id\\\":\\\"69a1af525e66c7effbe5d8c3\\\",\\\"responseSource\\\":\\\"transactionalConv\\\",\\\"actualStep\\\":1,\\\"type\\\":\\\"text\\\",\\\"typeText\\\":{\\\"locale\\\":\\\"es-es\\\",\\\"messageData\\\":\\\"Mensaje de ejemplo\\\"},\\\"valuesMap\\\":[]},\\\"step\\\":1},{\\\"id\\\":\\\"69a1af525e66c7effbe5d8c4\\\",\\\"chatbotName\\\":\\\"Camuzzi-Institucional-Web\\\",\\\"action\\\":\\\"action_de_test2\\\",\\\"transaction\\\":\\\"test_enzod2\\\",\\\"sequence\\\":\\\"1\\\",\\\"intentId\\\":\\\"0734d8c9-55e1-4dd2-81c5-2a199d4956e1\\\",\\\"facebook\\\":{\\\"hourValidation\\\":false,\\\"responseSource\\\":\\\"transactionalConv\\\",\\\"actualStep\\\":1,\\\"type\\\":\\\"text\\\",\\\"typeText\\\":{\\\"locale\\\":\\\"es-es\\\",\\\"messageData\\\":\\\"Mensaje de ejemplo\\\"},\\\"valuesMap\\\":[]},\\\"step\\\":1},{\\\"id\\\":\\\"69a1af525e66c7effbe5d8c5\\\",\\\"chatbotName\\\":\\\"Camuzzi-Institucional-Web\\\",\\\"action\\\":\\\"action_de_test2\\\",\\\"transaction\\\":\\\"test_enzod2\\\",\\\"sequence\\\":\\\"1\\\",\\\"intentId\\\":\\\"0734d8c9-55e1-4dd2-81c5-2a199d4956e1\\\",\\\"instagram\\\":{\\\"hourValidation\\\":false,\\\"responseSource\\\":\\\"transactionalConv\\\",\\\"actualStep\\\":1,\\\"type\\\":\\\"text\\\",\\\"typeText\\\":{\\\"locale\\\":\\\"es-es\\\",\\\"messageData\\\":\\\"Mensaje de ejemplo\\\"},\\\"valuesMap\\\":[]},\\\"step\\\":1}],\\\"steps\\\":[{\\\"services\\\":[],\\\"fieldId\\\":\\\"\\\",\\\"strictOptions\\\":true,\\\"nextCaseSensitive\\\":true,\\\"requestConversation\\\":false,\\\"conversationRequestStatus\\\":\\\"fillingForm\\\",\\\"agent\\\":null,\\\"validateAppointmentId\\\":false,\\\"sendTimeoutMessage\\\":true,\\\"chatbotName\\\":\\\"Camuzzi-Institucional-Web\\\",\\\"utilityId\\\":\\\"1\\\",\\\"step\\\":1,\\\"transaction\\\":\\\"test_enzod2\\\",\\\"duration\\\":{},\\\"lastUpdate\\\":\\\"2026-02-27T14:50:58.743Z\\\",\\\"then\\\":[],\\\"actions\\\":[],\\\"createdAt\\\":\\\"2026-02-27T14:50:58.744Z\\\",\\\"updatedAt\\\":\\\"2026-02-27T14:50:58.744Z\\\",\\\"__v\\\":0,\\\"id\\\":\\\"69a1af525e66c7effbe5d8c7\\\"}],\\\"analytics\\\":[{\\\"step\\\":1,\\\"analytics\\\":{}}],\\\"phrases\\\":[\\\"test\\\",\\\"prueba\\\",\\\"testing\\\",\\\"pruebas\\\",\\\"probando\\\"],\\\"export_date\\\":\\\"2026-03-02T14:19:35.890Z\\\"}]}\"\n}","options":{"raw":{"language":"json"}}},"url":"http://localhost:5000/api/v1/flows/import","description":"

Ruta para la importación de flows.

\n

Request Headers:

\n
    \n

  • Authorization: es necesario tener un token valido para pasar por el auth flow de keycloak.

    \n
    • \n

  • utilityexternaid: forma parte de la validación de una sesión valida.

    \n
    • \n

  • chatbotcode: necesario para identificar a que flow vamos a apuntar exportar.

    \n
    • \n
\n

Request Body:

\n
    \n
  • flowFile: Debe ser un objeto parseado como string que tenga la data correspondiente para la importación, los propiedades validadas como requeridas son flows, transaction, messages, steps, analytics, phrases y export_date.
    • \n
\n

Response:

\n
    \n
  • message: string descriptivo del error o avisando que se completo la importación satisfactoriamente.
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GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=65"},{"key":"Transfer-Encoding","value":"chunked"}],"cookie":[],"responseTime":null,"body":null}],"_postman_id":"7d8fb1c7-4762-4740-97bb-6d8817e59506"}],"id":"d710dc3e-7b96-4994-8734-e46de25ba0da","_postman_id":"d710dc3e-7b96-4994-8734-e46de25ba0da","description":""},{"name":"Consumer","item":[{"name":"Auth","item":[{"name":"Keycloak Token","event":[{"listen":"prerequest","script":{"id":"8ab19134-eae8-482c-94f4-17d67feccd30","exec":[""],"type":"text/javascript"}},{"listen":"test","script":{"id":"ea0f9077-5d2a-4ac3-bc4e-2fb41a7ad58e","exec":["var jsonData = pm.response.json();","pm.environment.set(\"keycloak-consumer-access-token\", jsonData.access_token);"],"type":"text/javascript"}}],"id":"acb1e44b-87cd-4e93-a3d8-950d73427ea6","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"urlencoded","urlencoded":[{"key":"grant_type","value":"client_credentials","type":"text"},{"key":"client_id","value":"{{keycloak-client-id}}","type":"text"},{"key":"client_secret","value":"{{keycloak-client-secret}}","type":"text"}]},"url":"{{keycloak-base-url}}/auth/realms/{{keycloak-realm}}/protocol/openid-connect/token","urlObject":{"path":["auth","realms","{{keycloak-realm}}","protocol","openid-connect","token"],"host":["{{keycloak-base-url}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"acb1e44b-87cd-4e93-a3d8-950d73427ea6"},{"name":"Keycloak Public Keys","id":"f621e822-e5b4-4489-a8eb-16b840bd3151","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"body":{"mode":"urlencoded","urlencoded":[{"key":"grant_type","value":"client_credentials","type":"text"},{"key":"client_id","value":"{{keycloak-client-id}}","type":"text"},{"key":"client_secret","value":"{{keycloak-client-secret}}","type":"text"}]},"url":"{{keycloak-base-url}}/auth/realms/{{keycloak-realm}}/protocol/openid-connect/certs","urlObject":{"path":["auth","realms","{{keycloak-realm}}","protocol","openid-connect","certs"],"host":["{{keycloak-base-url}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"f621e822-e5b4-4489-a8eb-16b840bd3151"},{"name":"Token Exchange","event":[{"listen":"test","script":{"id":"b242b644-0367-4518-8e35-5e5e8c0651d1","exec":["var jsonData = pm.response.json();","pm.environment.set(\"chatbot-consumer-api-token\", jsonData.access_token);"],"type":"text/javascript"}}],"id":"853594dd-aa08-43c7-997d-d2a54ec7d0f4","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"{{keycloak-consumer-access-token}}","type":"text"}],"body":{"mode":"raw","raw":"{\n \"document_type\" : \"OBRTWEB01_DOCTYPE_001\",\n \"document_number\" : \"33333333\"\n}","options":{"raw":{"language":"json"}}},"url":"{{base-chatbot-api-url}}/consumer_api/v1/auth/token_exchange","description":"

Permite intercambiar un token de Keycloak por un token de AgentGO!. Los body params recibidos serán embebidos en el token de AgentGO!, sólo si están permitidos.

\n

Combinaciones permitidas:

\n
{\n document_type: string,\n document_number: number\n}\n\n
\n

Este token deberá ser enviado en el header authorization del endpoint de consumer que lo requiere.

\n","urlObject":{"path":["consumer_api","v1","auth","token_exchange"],"host":["{{base-chatbot-api-url}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"853594dd-aa08-43c7-997d-d2a54ec7d0f4"}],"id":"c42ce390-3616-4e85-83f5-b319cc56c4f5","_postman_id":"c42ce390-3616-4e85-83f5-b319cc56c4f5","description":""},{"name":"Realtime","item":[{"name":"Conversation history","id":"5c0e3ac4-e9b3-4ad5-8eab-2a5017d81afd","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","value":"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZ2VudC1jb25zdW1lci1hcGkiLCJhdWQiOiJhZ2VudC1jb25zdW1lci1hcGkiLCJhenAiOiJjYW11enppLWV4dGVybmFsLWJhY2tvZmZpY2UiLCJleHAiOjE3MDczMzYxNjgsImlhdCI6MTcwNzMwNzM4NiwidHlwIjoiQmVhcmVyIiwidXRpbGl0eV9pZCI6IjEiLCJwYXJhbXMiOnsiZG9jdW1lbnRfdHlwZSI6Ik9CUlRXRUIwMV9ET0NUWVBFXzAwMSIsImRvY3VtZW50X251bWJlciI6IjMzMzMzMzMzIn19.IyaKOG6Nr14XG-XbjtEy6KiDkdDUTU4FZVbuIVNv4yo","type":"text"}],"url":"{{base-chatbot-api-url}}/consumer_api/v1/realtime/conversations/history","description":"

Obtiene el historial de conversaciones. Requiere un token de AgentGO! generado con el EP Token Exchange. Dicho token debe contener:

\n
{\n document_type: string,\n document_number: number\n}\n
\n","urlObject":{"path":["consumer_api","v1","realtime","conversations","history"],"host":["{{base-chatbot-api-url}}"],"query":[],"variable":[]}},"response":[{"id":"80abd9c8-13f8-4817-9064-c69c96b16408","name":"200 OK","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"{{chatbot-consumer-api-token}}","type":"text"}],"url":"{{base-chatbot-api-url}}/consumer_api/v1/realtime/conversations/history"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Access-Control-Allow-Methods","value":"GET,HEAD,OPTIONS,POST,PUT,DELETE,PATCH"},{"key":"Access-Control-Allow-Headers","value":"Origin, X-Requested-With, Content-Type, Accept, Access-Control-Request-Method, Access-Control-Request-Headers, Authorization, chatbotname, chatbotcode, filename, usersay, utilityid, utility-id, channel, utilityexternalid, 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\"user\": \"HvIAYV59EceGD49JfMJqWJ-j\",\n \"date\": \"2021-02-24T11:20:16-03:00\",\n \"conversation\": \"HvIAYV59EceGD49JfMJqWJ-j\",\n \"status\": {\n \"mode\": \"officer\",\n \"active\": false,\n \"taken\": {\n \"name\": \"Falvio Iozzoli\",\n \"id\": \"flavio.iozzoli.camuzzi\",\n \"alias\": \"na\"\n },\n \"unseen_messages\": 0\n },\n \"id\": \"049ef83c-75aa-4eb7-a8f9-47cca3a169ac\",\n \"userRequestDate\": \"2021-02-24T11:20:16-03:00\",\n \"onboarding\": {\n \"NAME\": \"MATIAS ANAS\",\n \"ACCT\": \"55555555555555555\",\n \"LOCALIDAD\": {\n \"code\": \"LOCALIDAD_308\",\n \"name\": \"Esquel\",\n \"value\": \"9200_0\"\n },\n \"BUSINESS_UNIT\": {\n \"code\": \"BUSINESS_UNIT_014\",\n \"name\": \"ANDINA\",\n \"value\": \"BUSINESS_UNIT_014\"\n },\n \"TOPIC\": {\n \"code\": \"OBRTWEB01_TOPIC_006\",\n \"name\": \"Cambio de titularidad\",\n \"value\": \"OBRTWEB01_TOPIC_006\"\n },\n \"STATE\": {\n \"code\": \"OBRTWEB01_STATE_003\",\n \"name\": \"CHUBUT\",\n \"value\": \"OBRTWEB01_STATE_003\"\n },\n \"DOCTYPE\": {\n \"code\": \"OBRTWEB01_DOCTYPE_001\",\n \"name\": \"dni\",\n \"value\": \"OBRTWEB01_DOCTYPE_001\"\n },\n \"DOCNUMBER\": \"33333333\",\n \"EMAIL\": \"mtasdasd@internet.com\",\n \"PHONE_NUMBER\": {\n \"area_code\": \"11\",\n \"number\": \"55555555\"\n }\n },\n \"attentionSequence\": 1,\n \"officerTakeDate\": \"2021-02-24T11:20:20-03:00\",\n \"officerLeaveDate\": \"2021-02-24T11:21:33-03:00\"\n },\n \"__v\": 0,\n \"observations\": [\n {\n \"submittedBy\": {\n \"uid\": \"e752c7e9-7162-4570-bbf1-21366f637ad1\",\n \"name\": \"Flavio Iozzoli\",\n \"email\": \"flavio.iozzoli+camuzzi@widergy.com\"\n },\n \"content\": \"usuario violento!!\",\n \"date\": \"2022-09-05T20:28:16.143Z\",\n \"id\": \"63165be03a2aef24f12574dc\"\n },\n {\n \"submittedBy\": {\n \"uid\": \"e752c7e9-7162-4570-bbf1-21366f637ad1\",\n \"name\": \"Flavio Iozzoli\",\n \"email\": \"flavio.iozzoli+camuzzi@widergy.com\"\n },\n \"content\": \"peligroso el usuario eh\",\n \"date\": \"2022-09-05T20:28:26.670Z\",\n \"id\": \"63165bea3a2aef24f12574e0\"\n }\n ]\n },\n {\n \"sync\": true,\n \"conversation_email_sent_to_user\": false,\n \"_id\": \"603661343c55bb1467994afa\",\n \"key\": \"camuzzi-institucional:web:LQYiLqOklVW6LkptYPUGnS-j\",\n \"sequence\": 1,\n \"executedAt\": \"2021-02-24T14:24:48.000Z\",\n \"active\": false,\n \"conversation\": {\n \"key\": \"camuzzi-institucional:web:LQYiLqOklVW6LkptYPUGnS-j\",\n \"channel\": \"web\",\n \"chatName\": \"camuzzi-institucional\",\n \"user\": \"LQYiLqOklVW6LkptYPUGnS-j\",\n \"date\": \"2021-02-24T11:22:42-03:00\",\n \"conversation\": \"LQYiLqOklVW6LkptYPUGnS-j\",\n \"status\": {\n \"mode\": \"officer\",\n \"active\": false,\n \"taken\": {\n \"name\": \"Falvio Iozzoli\",\n \"id\": \"flavio.iozzoli.camuzzi\",\n \"alias\": \"na\"\n },\n \"unseen_messages\": 1\n },\n \"id\": \"b6850b1c-2153-49e6-bd26-058f0b44a60e\",\n \"userRequestDate\": \"2021-02-24T11:22:42-03:00\",\n \"onboarding\": {\n \"NAME\": \"MATIAS 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Opcional

\n","type":"text"},{"key":"channel","value":"backoffice-web","description":"

Opcional. Valores posibles: ['web', 'whatsapp', 'backoffice-web']

\n","type":"text"}],"url":"{{base-chatbot-api-url}}/health_check/all","description":"

Servicio de consulta del estado de salud de la API, tanto de sus dependencias internas como de las externas.

\n

Request

\n

El servicio es público. No requiere token de autenticación.

\n

Presenta dos headers opcionales: chatbotcode y channel.

\n

En caso de no enviarse chatbotcode, solo se van a procesar los chequeos de las dependencias internas, inherentes propiamente de la API y no de la configuración del chatbot:

\n
    \n
  • MongoDB
    • \n
  • Redis
    • \n
  • PostgreSQL
    • \n
\n

En caso de enviarse un chatbotcode, además de las dependencias internas, se chequearán las externas. Estas son:

\n
    \n
  • Dialogflow
    • \n
  • Botframework
    • \n
  • Whatsapp Provider API. (Hoy por hoy, en todos los casos usamos Wavy como proveedor)
    • \n
\n

El header channel, solo tiene sentido si se envía el header chatbotcode, ya que nos permitirá filtrar las dependencias externas relevantes para el canal:

\n
    \n
  • Para el caso de channel web, se validarán los estados de Dialogflow y Botframework.
    • \n
  • Para el caso de channel whatsapp, se validarán los estados de Dialogflow y Whatsapp.
    • \n
  • Para el channel backoffice-web, se validará solo Dialogflow.
    • \n
  • En caso de no enviar el channel, se ejecutarán todas las validaciones.
    • \n
\n

Response

\n

200 OK

\n

Si todas las validaciones se cumplen de forma exitosa, se devolverá una respuesta 200 OK.

\n

404 Not found

\n

Si se envía un chatbotcode inexistente, se devolverá una respuesta 404 Not found

\n

400 Bad Request

\n

Si se envía un channel inválido, se retornará una respuesta 400 Bad Request

\n

500 Internal Server Error

\n

Si falla alguna validación, la respuesta de la API será un 500 Internal Server Error

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Servicio de health check básico. No realiza ningun chequeo de dependencias. Retornará una respuesta 200 OK si la API se encuentra disponible.

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\n"}],"body":{"mode":"raw","raw":"{\n \"destinations\": [\n \"{{phone-number}}\"\n ],\n \"parameters\": {\n \"nis\": \"{{sample-account}}\",\n \"domicilio\": \"Alvear 222\"\n },\n \"force_duplicity\": true\n}","options":{"raw":{"language":"json"}}},"url":"{{base-chatbot-api-url}}/api/v1/whatsapp/message/proactive?chatbot_code={{chatbot-code}}&type=hsm&hsm_code=wapp_std_aviso_corte_qa_v1","urlObject":{"path":["api","v1","whatsapp","message","proactive"],"host":["{{base-chatbot-api-url}}"],"query":[{"key":"chatbot_code","value":"{{chatbot-code}}"},{"key":"type","value":"hsm"},{"key":"hsm_code","value":"wapp_std_aviso_corte_qa_v1"}],"variable":[]}},"response":[],"_postman_id":"ae354023-f8b7-4a4b-963c-009db7c3902b"},{"name":"H. Aviso Deuda","event":[{"listen":"prerequest","script":{"id":"d5c062ef-1f62-4ccc-97d0-02668ec14c5f","exec":["// pm.environment.set(\"phone-number\", \"5491165800546\");","pm.environment.set(\"phone-number\", \"5491134935991\");",""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"96c45ef5-f435-4464-a13f-88a3ce168938","exec":[""],"type":"text/javascript","packages":{}}}],"id":"e04c295b-4be4-460a-9cca-094e09392825","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"UtilityID","value":"7","type":"text"},{"key":"ApiKey","value":"7474770D2F1E434E87FF62C99EED7BD4","description":"

Solicitar

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Solicitar

\n","type":"text"}],"body":{"mode":"raw","raw":"{\n \"destinations\": [\n \"{{phone-number}}\"\n ],\n \"parameters\": {\n \"nis\": \"{{sample-account}}\",\n \"domicilio\": \"Alvear 222\",\n \"deuda\": \"10000\"\n },\n \"force_duplicity\": true\n}","options":{"raw":{"language":"json"}}},"url":"{{base-chatbot-api-url}}/api/v1/whatsapp/message/proactive?chatbot_code={{chatbot-code}}&type=hsm&hsm_code=wapp_std_deuda_2dovenc_qa_v1","urlObject":{"path":["api","v1","whatsapp","message","proactive"],"host":["{{base-chatbot-api-url}}"],"query":[{"key":"chatbot_code","value":"{{chatbot-code}}"},{"key":"type","value":"hsm"},{"key":"hsm_code","value":"wapp_std_deuda_2dovenc_qa_v1"}],"variable":[]}},"response":[],"_postman_id":"e04c295b-4be4-460a-9cca-094e09392825"},{"name":"L. Verif. Reclamo Técnico","event":[{"listen":"prerequest","script":{"id":"3cea74e4-fe09-460d-b25e-341dfb0d323b","exec":["pm.environment.set(\"phone-number\", \"5491134935991\");","",""],"type":"text/javascript"}},{"listen":"test","script":{"id":"7f69ca4f-37d3-4fc4-85f9-dafd0c4621f6","exec":[""],"type":"text/javascript"}}],"id":"8c7a4a83-b894-45ba-8827-f42cf98f6851","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"UtilityID","value":"{{utilityexternalid}}","type":"text"},{"key":"ApiKey","value":"{{api-key}}","type":"text","description":"

Solicitar

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Solicitar

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Solicitar

\n"},{"key":"ApiSecret","value":"{{api-secret}}","type":"text","description":"

Solicitar

\n"}],"body":{"mode":"raw","raw":"{\n \"destinations\": [\n \"{{phone-number}}\"\n ],\n \"parameters\": {},\n \"force_duplicity\": true\n}","options":{"raw":{"language":"json"}}},"url":"{{base-chatbot-api-url}}/api/v1/whatsapp/message/proactive?chatbot_code={{chatbot-code}}&type=lsm&lsm_code=wapp_ola_de_calor","urlObject":{"path":["api","v1","whatsapp","message","proactive"],"host":["{{base-chatbot-api-url}}"],"query":[{"key":"chatbot_code","value":"{{chatbot-code}}"},{"key":"type","value":"lsm"},{"key":"lsm_code","value":"wapp_ola_de_calor"}],"variable":[]}},"response":[],"_postman_id":"cedb1d69-6c19-47e5-93fe-c9b677553f59"},{"name":"H. Factura Mensual","event":[{"listen":"prerequest","script":{"id":"d7aa1ed9-3189-473a-8b84-c168a56abcbd","exec":["pm.environment.set(\"phone-number\", \"5491165800546\");","//pm.environment.set(\"phone-number\", \"5491134935991\");",""],"type":"text/javascript"}},{"listen":"test","script":{"id":"00cee206-8bf7-4c63-ad86-226d877ed1d2","exec":[""],"type":"text/javascript"}}],"id":"0ac73132-decf-453b-9601-d71f71cc1dd1","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"UtilityID","value":"{{utilityexternalid}}","type":"text"},{"key":"ApiKey","value":"{{api-key}}","type":"text","description":"

Solicitar

\n"},{"key":"ApiSecret","value":"{{api-secret}}","type":"text","description":"

Solicitar

\n"}],"body":{"mode":"raw","raw":"{\n \"destinations\": [\n \"{{phone-number}}\"\n ],\n \"parameters\": {\n \"nis\": \"{{sample-account}}\",\n \"domicilio\": \"Alvear 222\"\n },\n \"force_duplicity\": true\n}","options":{"raw":{"language":"json"}}},"url":"{{base-chatbot-api-url}}/api/v1/whatsapp/message/proactive?chatbot_code={{chatbot-code}}&type=hsm&hsm_code=wapp_std_emision_factura_qa_v2","urlObject":{"path":["api","v1","whatsapp","message","proactive"],"host":["{{base-chatbot-api-url}}"],"query":[{"key":"chatbot_code","value":"{{chatbot-code}}"},{"key":"type","value":"hsm"},{"key":"hsm_code","value":"wapp_std_emision_factura_qa_v2"}],"variable":[]}},"response":[],"_postman_id":"0ac73132-decf-453b-9601-d71f71cc1dd1"}],"id":"b67a8129-64d0-4f40-85bf-d6332404ba6f","_postman_id":"b67a8129-64d0-4f40-85bf-d6332404ba6f","description":""},{"name":"List Templates","id":"25f4b3f2-81ff-41f9-b559-642b5924ebbf","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"UtilityID","type":"text","value":"{{utilityexternalid}}"},{"key":"ApiKey","type":"text","value":"{{api-key}}"},{"key":"ApiSecret","type":"text","value":"{{api-secret}}"}],"body":{"mode":"raw","raw":""},"url":"{{base-chatbot-api-url}}/api/v1/whatsapp/templates?chatbot_code={{chatbot-code}}","urlObject":{"path":["api","v1","whatsapp","templates"],"host":["{{base-chatbot-api-url}}"],"query":[{"key":"chatbot_code","value":"{{chatbot-code}}"}],"variable":[]}},"response":[],"_postman_id":"25f4b3f2-81ff-41f9-b559-642b5924ebbf"},{"name":"Show Template","id":"c248b3fa-e81a-4ccb-bdd7-031ee6c06193","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"UtilityID","type":"text","value":"7"},{"key":"ApiKey","type":"text","value":"7474770D2F1E434E87FF62C99EED7BD4"},{"key":"ApiSecret","type":"text","value":"Vsc2sxa&KOFlijznWLbzutHi*arm$FvQKTfhmm8Vh19NIHa*%oG366H5R@3LO@IJ"}],"url":"https://chatbot-api-stage.widergydev.com/api/v1/whatsapp/templates/A?chatbot_code=08me17zh","urlObject":{"protocol":"https","path":["api","v1","whatsapp","templates","A"],"host":["chatbot-api-stage","widergydev","com"],"query":[{"key":"chatbot_code","value":"08me17zh"}],"variable":[]}},"response":[],"_postman_id":"c248b3fa-e81a-4ccb-bdd7-031ee6c06193"},{"name":"Send Proactive","event":[{"listen":"prerequest","script":{"id":"1541082d-6a21-4ce8-b627-d121d125d99d","exec":["pm.environment.set(\"phone-number\", \"5491165800546\");","//pm.environment.set(\"phone-number\", \"5491134935991\");",""],"type":"text/javascript"}},{"listen":"test","script":{"id":"971be597-436e-4b90-93e8-fc3763450e26","exec":[""],"type":"text/javascript"}}],"id":"cc9f18e1-35cc-4eb2-823e-570aed049fdd","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"UtilityID","value":"{{utilityexternalid}}","type":"text"},{"key":"ApiKey","value":"{{api-key}}","type":"text","description":"

Solicitar

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Solicitar

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Proactive Sending

\n

Proactive messages are triggered on-demand by the Utility. Currently, a request is made for each required message. After the request, the message is queued and sent within the next few minutes.

\n
\n

Header Parameters

\n
    \n

  • UtilityID: The ID of the Utility.

    \n
    • \n

  • ApiKey: Authentication key provided by Widergy.

    \n
    • \n

  • Credentials are configured as API Users.

    \n
    • \n
\n
\n

Query Parameters

\n
    \n

  • chatbot_code: Code of the chatbot to which the proactive message will be sent.

    \n
    • \n

  • type: The type of proactive message:

    \n
      \n

    • hsm: High priority. More expensive. Requires a template configured with the WhatsApp provider and pre-approved by Meta. The message is sent even if the user has not interacted with the number in the last 24 hours.

      \n
      • \n

    • lsm: Low priority. Sent using the same mechanism the bot uses to reply to a regular user message. Requires an active WhatsApp session opened by the user in the last 24 hours.

      \n
      • \n
    \n
    • \n

  • hsm_code: The template code, pre-agreed with Widergy and configured in the AGO API.

    \n
    • \n
\n
\n

Body Parameters

\n
    \n

  • destinations: An array of phone numbers to send the proactive message to. Sending the same message to multiple phone numbers is supported. The message is based on a template with variables that must be provided in the request.

    \n
    • \n

  • parameters: An object containing the variables to be sent. These must be pre-agreed with Widergy and configured in the AGO API. Example: \"domicilio\": \"Alvear 222\".

    \n
    • \n

  • force_duplicity: Forces duplicate messages to be ignored. It is strongly recommended to always set this to true.

    \n
    • \n
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Proactive Sending

\n

Proactive messages are triggered on-demand by the Utility. A CSV with the following format must be sent:

\n

contactId, variable1, variable2
1111111111, value1, value2

\n
\n

Header Parameters

\n
    \n

  • utilityexternalid: The ID of the Utility.

    \n
    • \n

  • Authorization: Backoffice token.

    \n
    • \n

  • Credentials are configured as API Users.

    \n
    • \n
\n
\n

Query Parameters

\n
    \n

  • chatbot_code: Code of the chatbot to which the proactive message will be sent.

    \n
    • \n

  • type: The type of proactive message:

    \n
      \n

    • hsm: High priority. More expensive. Requires a template configured with the WhatsApp provider and pre-approved by Meta. The message is sent even if the user has not interacted with the number in the last 24 hours.

      \n
      • \n

    • lsm: Low priority. Sent using the same mechanism the bot uses to reply to a regular user message. Requires an active WhatsApp session opened by the user in the last 24 hours.

      \n
      • \n
    \n
    • \n

  • hsm_code: The template code, pre-agreed with Widergy and configured in the AGO API.

    \n
    • \n
\n
\n

Body Parameters

\n
    \n

  • destinations: An array of phone numbers to send the proactive message to. Sending the same message to multiple phone numbers is supported. The message is based on a template with variables that must be provided in the request.

    \n
    • \n

  • parameters: An object containing the variables to be sent. These must be pre-agreed with Widergy and configured in the AGO API. Example: \"domicilio\": \"Alvear 222\".

    \n
    • \n

  • force_duplicity: Forces duplicate messages to be ignored. It is strongly recommended to always set this to true.

    \n
    • \n
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\"id\": \"1099152262131317\"\n },\n \"recipient\": {\n \"id\": \"17841476141982201\"\n },\n \"timestamp\": 1768999714631,\n \"message\": {\n \"mid\": \"aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDc2MTQxOTgyMjAxOjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTczNzI0NDM4NTU4Mjk3NDozMjYzMjI4NTAwMjI3NjkzNzgyODg5NzUwOTk2MTg5MTg0MAZDZD\",\n \"text\": \"Hola\"\n }\n }\n ]\n }\n ]\n}","options":{"raw":{"language":"json"}}},"url":"http://localhost:5000/api/v1/instagram/incoming","urlObject":{"protocol":"http","port":"5000","path":["api","v1","instagram","incoming"],"host":["localhost"],"query":[],"variable":[]}},"response":[],"_postman_id":"2fffd85f-53cf-41a3-a6e4-3e2932270bf9"}],"id":"cceb9f0d-bf43-4682-9e58-a439d092d983","_postman_id":"cceb9f0d-bf43-4682-9e58-a439d092d983","description":""},{"name":"Onboarding","item":[{"name":"Obtain 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Te recuerdo que podés realizar tus gestiones desde la [Oficina Virtual](https://oficinavirtual.camuzzigas.com.ar/#/landing) y nuestra app móvil 📲**Camuzzi Gas**.
¿En qué puedo ayudarte? 😊\",\n \"persistent_menu\": [\n \"Necesito la factura\",\n \"Quiero saber el detalle de lo que debo\",\n \"Me cortaron el gas\",\n \"¿Cuál es el plazo de una rehabilitación por un corte por falta de pago?\",\n \"Quiero conocer los lugares de pago\",\n \"Quiero saber si soy beneficiario Tarifa Social\",\n \"¿Dónde encuentro la oficina virtual?\",\n \"Me quiero suscribir a la Factura digital\",\n \"Consultar tarifas existentes\",\n \"Quiero cambiar de titularidad\"\n ],\n \"persistent_options\": [\n \"Necesito la factura\",\n \"Quiero saber el detalle de lo que debo\",\n \"Me cortaron el gas\",\n \"¿Cuál es el plazo de una rehabilitación por un corte por falta de pago?\",\n \"Quiero conocer los lugares de pago\",\n \"Quiero saber si soy beneficiario Tarifa Social\",\n \"¿Dónde encuentro la oficina virtual?\",\n \"Me quiero suscribir a la Factura digital\",\n \"Consultar tarifas existentes\",\n \"Quiero cambiar de titularidad\"\n ],\n \"bold_actions\": [],\n \"realtimeclient\": {\n \"appointment_messages\": {\n \"valid\": [\n \"Preparando la cita....\"\n ],\n \"not_found\": [\n \"La cita especificada no existe.\"\n ],\n \"not_started\": [\n \"La cita empieza todavía no empezó.\"\n ],\n \"cant_join_again\": [\n \"No se puede unirse 2 veces a la misma cita\"\n ],\n \"too_late\": [\n \"Es demasiado tarde para unirse a la cita.\"\n ],\n \"internal_error\": [\n \"Lo sentimos, hubo un problema y no pudimos obtener la información de la cita\"\n ]\n },\n \"workers_time_compare\": {\n \"date_compare_bot_active\": 1800000,\n \"date_compare_bot_inactive\": 1800000,\n \"date_compare_officer_active\": 1800000,\n \"date_compare_request_officer\": 360000,\n \"date_compare_officer_inactive\": 1800000,\n \"date_compare_officer_active_received_message\": 28800000\n },\n \"conversation_transfer_timeout\": 60,\n \"request_officer_timeout_messages\": [],\n \"officer_leave_messages\": [\n \"La conversación ha finalizado. 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Servicio que nos retorna la configuración para una combinación de utility - application y version dada.

\n

Request Headers

\n

UtilityExternalId (requerido): ID de la Utility.

\n

Query Params

\n
    \n
  • application (requerido): Tipo de aplicación para la cual estamos consultando la configuración. Es un enum con los siguientes valores posibles: web y backoffice.
    • \n
  • version (opcional): Versión específica de la aplicación para la cual estamos consultando la configuración. En caso de no enviar este campo, el servicio devolverá la versión default seteada en la Utility para dicha aplicación.
    • \n
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Servicio de recuperación del formulario de onboarding del chatbot. Este formulario se utiliza al solicitar una conversación en tiempo real con un agente.

\n

Se requiere el header chatbotcode.

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